Instruction manual

Features
Display
When an Individual or Group Coverage call is answered by a receiver
with a display telephone, Cover is shown for the call type, followed by
the sender’s name (if programmed) or extension number, and the
reason the call was sent to Coverage: N O Ans, BUSY, or DND. On an
MLX telephone, other reasons why calls are sent to Coverage are also
shown: Invalid/unknown DID number or Invalid/unknown
Remote Access number. The receiver sees the caller’s information
by pressing More.
Do Not Disturb
When a sender turns on Do Not Disturb, Individual Coverage or Group
Coverage receivers for that sender can call the sender. All other calls
to the sender go to Coverage.
When a receiver turns on Do Not Disturb, he or she does not receive
Coverage calls. However, a sender to that receiver can call the
receiver.
If both a sender and all receivers have Do Not Disturb on, the sender’s
calls do not go to Coverage and the caller hears a busy signal. On a
Personal Line, the caller hears ringback and the green LED flashes, but
the telephone does not ring.
Forward and When a Coverage sender forwards calls, calls are forwarded and sent
Follow Me to Coverage at the same time. Calls received on a Primary Cover,
Secondary Cover, or Group Cover button are not forwarded.
If a sender has Group Coverage by the QCC and has also forwarded
calls to the QCC operator, calls are sent to the QCC as Coverage calls.
Group Calling
A Calling Group can be a receiver for up to 30 Coverage Groups. A
Calling Group cannot be a receiver for Individual Coverage.
A Coverage Group can have only one Calling Group as a receiver, but
members of the Coverage Group can also have Individual Coverage
receivers.
As soon as a Group Coverage call is sent from the Calling Group queue
to a Calling Group member, the call appearance is removed from the
sender’s telephone (except for outside calls received on Personal
Lines).
A Calling Group cannot be a sender, but an individual Calling Group
member can be a sender for Individual Coverage and/or a member of a
Coverage Group. When a call to the Calling Group extension number is
sent from the queue to the Calling Group member, it goes only to the
member’s Individual Coverage receivers and not to the member’s
Group Coverage receivers. Calls to the member’s individual extension
go to both Individual and Group Coverage receivers.
Hold
Coverage calls answered by any type of receiver can be put on hold.
The Hold Timer or Operator Hold Timer applies to a Coverage call on
hold.
118 Coverage