Instruction manual

Features
If a trunk is programmed to ring in to the QCC queue and also appears as a
Personal Line on a telephone that is a member of a Coverage Group covered by
the QCC queue, a call on that trunk does not appear as a Coverage call at the
QCC.
If Group Cover buttons are programmed for a Coverage Group in addition to
the QCC queue and all QCC operators are in Position Busy mode, a Group
Coverage call goes to all receivers except the QCC queue.
When Group Coverage is the only type of Coverage programmed for a sender,
the QCC queue should not be programmed in addition to Group Cover buttons
on multiline telephones. Because the QCC cannot be programmed for Delay
Ring, eligible calls ring immediately both at the sender’s telephone and at the
QCC queue. This may not allow the sender enough time to answer the call
before a QCC operator answers.
When the QCC queue is assigned as a receiver for a Coverage Group and a
call transferred to a group member is not answered, the call returns to the
queue as follows:
■ If the QCC Return Ring Interval is shorter than the Coverage Delay
Interval, the call returns as a returning transfer call.
■ If the QCC Return Ring Interval is longer than the Coverage Delay
Interval, the call returns as a Group Coverage call.
Other Multiline Telephones
Any type of multiline telephone can be a sender and/or receiver for either
Individual Coverage or Group Coverage, and can have up to eight Cover
buttons.
Single-Line Telephones
A single-line telephone can be a sender for either Individual or Group
Coverage. A single-line telephone cannot be a receiver for Individual
Coverage. It can be a receiver for Group Coverage only when it is a member of
a Calling Group assigned as a receiver for a Coverage Group.
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Coverage