Instruction manual

Features
When both the QCC queue and multiline telephones are programmed as
receivers for a Coverage Group, the QCC queue is not counted in the eight-
receiver maximum for the group.
The QCC queue can provide Group Coverage for up to 30 groups.
A QCC cannot be a Coverage sender.
When Group Coverage is the only type of Coverage programmed for a sender,
the QCC queue should not be programmed in addition to Group Cover buttons
on multiline telephones. Because the QCC cannot be programmed for Delay
Ring, eligible calls ring immediately both at the sender’s telephone and at the
QCC queue. This may not allow the sender enough time to answer the call
before a QCC operator answers.
If a call is sent to Coverage because the sender did not have a button available
to take the call, the call does not return to the sender’s telephone, even if a
button becomes available while the call is ringing at a Coverage receiver’s
telephone.
An inside voice-announced call made on an SA Voice or ICOM Voice is not
sent to Coverage. If it is converted to a ringing call — for example, because the
sender’s speakerphone is in use
— the ringing call is sent to Coverage.
No type of Cover button can be used to make calls.
The Delay Ring Interval is used as an additional delay (in addition to the
Coverage Delay Interval) before a call goes to Group Coverage when the
sender also has Individual Coverage and an Individual Coverage receiver is
available.
Telephone Differences
Direct-Line Consoles
A DLC can be both an Individual or Group Coverage receiver and a member of
a Coverage Group.
Queued Call Consoles
The QCC cannot be a sender for either Individual or Group Coverage.
The QCC queue can be a Group Coverage receiver for up to 30 Coverage
Groups. Since Cover buttons cannot be programmed on the QCC, the queue
is not counted in the eight-receiver maximum allowed for each Coverage Group.
The QCC cannot be an Individual Coverage receiver,
The QCC queue priority and the individual QCC operator to receive calls for
each Coverage Group are assigned independently for each group.
Coverage 115