Instruction manual

Features
Interaction of Individual and Group Coverage
Group Coverage can be used alone or with Primary and/or Secondary Individual
Coverage. When both Individual Coverage and Group Coverage are used, the
interactions between them follow this principle: If possible, a caller should
always get personal attention from someone with a Cover button for the sender
— first an Individual Coverage receiver, then a multiline telephone with a Group
Cover button. Only when these types of receivers are unavailable or not
programmed will the call go to another, more “impersonal” type of Group
Coverage — either the QCC queue or a Calling Group.
A call to a sender that is also ringing on Primary Cover, Secondary Cover,
and/or Group Cover buttons rings until answered (or the caller hangs up).
When the call is answered, the call appearance (ringing and flashing green
LED) is removed from all other telephones providing Coverage for the sender.
However, when a Calling Group is programmed as the receiver for a Coverage
Group, the call appearance is removed from the sender’s telephone when the
call leaves the Calling Group queue and is sent to an available Calling Group
member. (A call on a Personal Line button on the sender’s telephone is an
exception. The call appearance remains on that button until answered, either
by the sender or by a receiver.)
NOTE:
The duration of the ringback heard by an outside caller is shorter than the
actual ring heard at an MLX or analog multiline telephone. Therefore, an
outside caller hears one or two rings, and may also hear the number of rings
programmed for the Coverage Delay Interval plus the number of rings
programmed for the Delay Ring Interval. For example, if the Coverage
Delay Interval is programmed for one ring and the Delay Ring Interval is
programmed for two rings, an outside caller hears four rings before the call
begins ringing at receivers’ telephones. If both intervals are set to their
maximum values, the caller can hear up to two additional rings.
Whether and when a call is sent to Group Coverage depends on the following:
■ Whether the sender is available or unavailable
■ Whether the sender has Individual Coverage (Primary Cover or
Secondary Cover buttons programmed on other telephones), and if so,
whether an Individual Coverage receiver is available
■ The type of Group Coverage receivers programmed:
— Only Group Cover buttons on multiline telephones
— Both Group Cover buttons and the QCC queue
— Only the QCC queue
— Only a Calling Group
■ The value set for the Coverage Delay Interval through system
programming (1-9 rings)
Coverage 109