Instruction manual

Features
■ The QCC queue can be assigned through system programming as a
receiver for up to 30 Coverage Groups, with up to four QCC operators
(the maximum allowed number of QCCs) assigned to receive calls for
each Coverage Group. The QCC queue can be the only receiver or can
be used in addition to Group Cover buttons on multiline telephones. If
both are used, the QCC queue is not counted in the eight-receiver
maximum for the group.
■ A Calling Group can be assigned through system programming as a
receiver for up to 30 Coverage Groups.
When a Calling Group is programmed as a receiver for a Coverage
Group, a call to a Coverage Group member enters the Calling Group
queue and waits for an available Calling Group member. When the call
rings at an available member’s telephone, it stops ringing at the sender’s
telephone and the sender’s green LED goes off.
Group Coverage by a Calling Group is used to provide Coverage by a
voice messaging system (VMS).
NOTE:
If a Calling Group is assigned as a receiver for a Coverage Group, no
other types of receivers
— multiline telephones with Group Cover
buttons or the QCC queue —
can be assigned for that Coverage Group.
Selective Coverage
When an extension is a sender, all of its eligible calls go to Coverage unless the
telephone user uses one of the following features:
■ Coverage Off turns off all Individual Coverage. It does not turn off
Group Coverage. (If a Group Coverage sender uses Coverage Off, other
telephone users can use Group Pickup to answer the sender’s calls;
however, they cannot use Individual Pickup.)
To use Coverage Off/On, the sender must have a programmed
Coverage Off button.
■ Coverage Inside prevents or allows Coverage of inside calls:
— With Coverage Inside Off, only outside calls are covered.
— With Coverage Inside On, inside and outside calls are covered.
To use Coverage Inside Off/On, the sender must use the feature code or
select it from the display of a display telephone. It cannot be
programmed on a button.
■ Coverage VMS Off prevents outside calls from being sent to voice mail.
With Coverage VMS Off, only calls from inside extensions are covered by
voice mail. Outside calls go to any other points of Coverage.
Coverage VMS Off is available only on a Release 2.0 (or later) system.
To use this feature, the sender must have a programmed Coverage VMS
Off button.
Coverage 107