Instruction manual

Features
Remote Access
SMDR
System Access/
Intercom Buttons
Transfer
If the system is programmed for Remote Access Callback
(Autoqueuing), Remote Access users can use Callback. The
user cannot hang up but must wait on the line until the
extension or trunk pool is available. The user hears Music-on-
Hold if it is programmed.
SMDR begins measuring the duration of Callback calls when
the call is completed.
Callback can be used on SA and ICOM buttons. When
Callback is used on an SA button, the Callback from the system
rings and the LED next to the button flashes only at the
telephone that originated Callback. If a user other than the
person originating the Callback selects an SA or ICOM button
with a queued call and lifts the handset, the person hears the
queuing tone and the green LED on the originator’s telephone
goes from flashing to steady. If the second person hangs up,
the green LED on the originator’s telephone goes back to
flashing and the system directs the Callback call to the
originator. If the second person does not hang up, the system
directs the call to the second person and not to the Callback
originator.
A queued Callback call cannot be transferred, but calls
transferred to busy extensions are eligible for Callback. When a
user reaches a busy extension while transferring a call,
Automatic Callback or Selective Callback can be used to queue
the call before completing the transfer. The caller hears
ringback or Music-on-Hold as with any transfer. When the
extension is available, the call is transferred to the extension
automatically. If the extension is not available before the
Transfer Return Interval expires, the call is removed from the
Callback queue and returned to the originator.
Callback 73