Instruction manual

Features
Group Calling
Headset Options
Hold
Line Request
Multi-Function
Module
Music-on-Hold
Paging
Park
Personal Lines
Pickup
Reminder Service
Calls made to a calling group are not eligible for Callback
because the call rings into the calling group’s queue. However,
Callback can be used for calls to individual calling group
member extensions or to the delay announcement device.
Calling group calls are not sent to a group member when the
member has used Callback for a busy extension or pool, or if
another person used Callback to reach the member and the
Callback call is ringing on the member’s telephone.
Callback calls are answered automatically by using Headset
Auto Answer, but the user hears the dequeuing tone instead of
the zip tone. When both calling and receiving users have
headsets with Headset Auto Answer activated (MLX telephones
only), the person being called hears zip tone when the Callback
call is completed; the Callback originator does not hear zip tone
or dequeuing tone.
Pressing the Hold button while waiting for a queued call is the
same as hanging up—the call is disconnected. If an operator
presses another line button, an Auto Dial button, or a DSS
button while waiting on the line for a queued call, the call is
disconnected—Automatic Hold does not work.
Returning Callback calls cancel Line Request.
Both Automatic and Selective Callback can be used from an
MFM; however, a Callback call cannot be manually canceled
because the MFM does not recognize the switchhook flash
produced by pressing the Drop button.
An outside caller waiting in the Callback queue hears Music-
on-Hold.
Callback cannot be used for calls to a Speakerphone Paging
Group. A voice-announced inside call that is queued via
Callback automatically becomes a ringing call. Systems with
Loudspeaker Paging can be set up to allow calls to be queued
for the Loudspeaker Paging system by placing the
Loudspeaker Paging port in its own pool and having users
access the paging system through the pool. When the pool is
busy, the call can be queued.
Calls waiting in a Callback queue cannot be parked.
The Callback feature cannot be used to request a busy
Personal Line. See Line Request.
A Callback request cannot be picked up at another telephone.
Reminder Service calls cannot be queued by using Callback.
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Callback