AT&T AT&T 555-620-110 Issue 1 October 1992 MERLIN LEGEND™ Communications System Release 2.
Copyright © 1992 AT&T All Rights Reserved Printed in U.S.A. AT&T 555-620-110 Issue 1 October 1992 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission (FCC) Electromagnetic Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Contents Customer Support Information xiii About this Book xxv xxvi xxvii xxviii xxix xxx xxxii ■ Terms and Conventions Used ■ Product Safety Labels ■ Security ■ How This Book Is Organized ■ Related Documents ■ How To Comment On This Document Features ■ Index of Feature Names ■ Abbreviated Ring ■ Account Code Entry/Forced Account Code Entry ■ Administration ■ Alarm ■ Allowed/Disallowed Lists ■ Auto Answer All ■ Auto Answer Intercom ■ Auto Dial ■ Automatic Line Selection and Ringing/Idle Line Prefere
Contents Features (continued) Station Selector MLX ■ Directories ■ Display ■ Do Not Disturb ■ Drop ■ Extension Status ■ Forced Account Code Entry ■ Forward and Follow Me ■ Group Calling ■ Headset Options ■ Hold ■ Idle Line Preference ■ Inside Dial Tone ■ Inspect ■ Integrated Administration ■ Labeling ■ Language Choice ■ Last Number Dial ■ Line Request ■ Messaging ■ Microphone Disable ■ Multi-Function Module ■ Music-on-Hold ■ Night Service ■ Notify ■ Paging ■ Park ■ Personal Lines ■ Personalized Ringing ■
Contents Features (continued) ■ Queued Call Console ■ Recall/Timed Flash ■ Reminder Service ■ Remote Access ■ Ringing Line Preference ■ Ringing Options ■ Saved Number Dial ■ Signal/Notify ■ Speed Dial ■ Station Message Detail Recording (SMDR) ■ System Access/Intercom Buttons ■ System Renumbering ■ Timed Flash ■ Toll Type ■ Touch-Tone or Rotary Signaling ■ Transfer ■ Voice Announce to Busy ■ Volume 383 408 416 420 429 430 437 441 444 451 457 467 478 479 481 484 496 499 A Features and Planning Forms A-1
Contents D System Programming Menu Hierarchy E Sample Reports E-1 F Button Diagrams F-1 G Programming Special Characters G-1 GL Glossary GL-1 IN Index iv Table of Contents D-1 IN-1
Figures Features Figure Figure Figure Figure Figure 1. 2. 3. 4. 5. Figure 6. Figure Figure Figure Figure Figure Figure 7. 8. 9. 10. 11. 12. Figure 13. Figure 14. Figure 15. Figure 16. Figure 17. Figure 18. Figure 19. Figure 20. Figure 21. Figure Figure Figure Figure 22. 23. 24. 25.
Figures Features Figure 26. Figure 27. Figure 28. Figure 29. Figure 30. Figure 31. Figure 32. Figure 33. Figure 34. Figure 35. Figure 36. F 262 263 360 378 379 380 389 452 470 472 473 Button Diagrams Figure F-1. Figure F-2. Figure F-3. Figure F-4.
Tables Features Table 1. Table 2. Table 3. Table 4. Table 5. Table 6. Table 7. Table 8. Table 9. Table 10. Table 11. Table 12. Table 13. Table 14. Table 15. Table 16. Table 17. Table 18. Table 19. Table 20.
Tables Features Table 21. Table 22. Table 23. Table 24. Table 25. Table 26. Table 27. Table 28. Table 29. Table 30. Table 31. Table 32. Table 33. Table 34. Table 35. Table 36. C 240 268 285 287 305 336 356 362 364 365 365 388 433 474 482 Telephone and Operator Features Programming Analog Multiline Telephones Programming MLX-10 Telephones Programming MLX Display Telephones Using the Display C-4 C-17 C-18 C-19 Sample Reports Table E-1. Table E-2.
Tables G Programming Special Characters Table G-1. Table G-2. Table G-3. Table G-4.
Tables x Table of Contents
The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS When installing telephone equipment, always follow basic safety precautions to reduce the risk of fire, electrical shock, and injury to persons, including: ■ Read and understand all instructions. ■ Follow all warnings and instructions marked on or packed with the product.
■ Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it. ■ Slots and openings in the module housings are provided for ventilation. To protect this equipment from overheating, do not block these openings.
Customer Support Information Support Telephone Number In the U.S.A. only, AT&T provides a toll-free customer Helpline (1-800-628-2888) 24 hours a day. Call the Helpline, or your authorized dealer, if you need assistance when installing, programming, or using your system. Outside the U.S.A., if you need assistance when installing, programming, or using your system, contact your authorized AT&T dealer.
Customer Support Information ■ Means of Connection. Connection of this equipment to the telephone network shall be through a standard network interface jack: USOC RJ11C, RJ14C, RJ21X. Connection to E&M tie trunks requires a USOC RJ2GX. Connection to off-premises stations requires a USOC RJ11C or RJ14C. Connection to 1.544-Mbps digital facilities must be through a USOC RJ48C or RJ48X. Connection to DID requires a USOC RJ11C, RJ14C, or RJ21X. These USOCs must be ordered from your telephone company.
Customer Support Information Installation and Operational Procedures The manuals for your system contain information about installation and operational procedures. ■ Repair Instructions. If you experience trouble because your equipment is malfunctioning, the FCC requires that the equipment not be used and that it be disconnected from the network until the problem has been corrected.
Customer Support Information Allowing this equipment to be operated in such a manner as not to provide proper answer supervision signaling is in violation of Part 68 rules. DOC Notification and Repair Information NOTICE: The Canadian Department of Communications (DOC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements.
Customer Support Information matériel doit également être installé en suivant une méthode acceptée de raccordement. Dans certains cas, les fils intérieurs de l’enterprise utilisés pour un service individual à ligne unique peuvent être prolongés au moyen d’un dispositif homologué de raccordement (cordon prolongateur téléphonique interne). L’abonné ne doit pas oublier qu’il est possible que la conformité aux conditions énoncées ci-dessus n’empêchent pas la dégradation du service dans certaines situations.
TELEPHONE EQUIPMENT Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le radioélectrique édicté par le ministère des brouillage Communications du Canada. This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications. Complies with Part 68, FCC Rules.
Customer Support Information Security of Your System—Preventing Toll Fraud As a customer of a new telephone system, you should be aware that there exists an increasing problem of telephone toll fraud. Telephone toll fraud can occur in many forms, despite the numerous efforts of telephone companies and telephone equipment manufacturers to control it. Some individuals use electronic devices to prevent or falsify records of these calls.
Customer Support Information ■ ■ ■ ■ ■ ■ ■ Use random sequence authorization codes, which are less likely to be easily broken. Deactivate all unassigned codes promptly. Ensure that Remote Access users are aware of their responsibility to keep the telephone number and any authorization codes secure. When possible, restrict the off-network capability of off-premises callers, via use of Call Restrictions and Disallowed List capabilities. When possible, block out-of-hours calling.
Customer Support Information Limitation of Liability EXCEPT FOR PERSONAL INJURY, DIRECT DAMAGES TO TANGIBLE PERSONAL PROPERTY PROXIMATELY CAUSED BY AT&T, AND LIABILITY OTHERWISE EXPRESSLY ASSUMED IN A WRITTEN AGREEMENT SIGNED BY AT&T, THE LIABILITY OF AT&T, ITS AFFILIATES, SUPPLIERS, AND AUTHORIZED RESELLERS FOR ANY CLAIMS, LOSSES, DAMAGES, OR EXPENSES FROM ANY CAUSE WHATSOEVER (INCLUDING ACTS OR OMISSIONS OF THIRD PARTIES), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL NO
Customer Support Information AUDIX Voice Power™ has the ability to limit transfers to subscribers only. You are strongly urged to limit transfers in this manner. ■ Use the PBX or Key system administration capability to do the following: — Block direct access to outgoing lines and force the use of account codes/authorization codes. — Disallow trunk-to-trunk transfer unless required. — Assign toll restriction levels to all AUDIX Voice Power ports.
Customer Support Information ■ If you have a special telephone line connected to your PBX or Key system for Remote Administration and Maintenance, you should do one of the following: — Unplug the line when it is not being used. — Install a switch in the line to turn it off when it is not being used. — Keep the Remote Administration and Maintenance telephone number secret. Only give it to people who need to know it, and impress upon them the need to keep it a secret.
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About This Book The MERLIN LEGEND™ Communications System is an advanced digital switching system that integrates voice and data communications features. Voice features include traditional telephone features, such as Transfer and Hold, and advanced features, such as Group Coverage and Park. Data features allow both voice and data to be transmitted over the same system wiring.
About This Book Terms and Conventions Used The following conventions are used in this book: ■ Bold type is used for imprinted (dedicated) or programmed telephone buttons: Two types of Auto Dial buttons can be programmed. ■ Italic type is used for emphasis and for information for which a specific value will be substituted: When calls are forwarded to an outside number, the feature is called Remote Call Forward. Dial ext. no., then dial feature code.
About This Book Product Safety Labels An exclamation point inside a triangle and the word “caution” or “Warning” indicate hazardous situations. These product safety labels appear as follows: WARNING: Warning indicates the presence of a hazard that could cause death or severe personal injury if the hazard is not avoided. CAUTION: Caution indicates the presence of a hazard that could cause minor personal injury or property damage if the hazard is not avoided.
About This Book Security The use of passwords prevents unauthorized users from abusing the communications system. It is strongly recommended that passwords be assigned whenever possible and that the passwords are provided only to those persons directly responsible for system administration and maintenance. Non-displaying access codes and telephone numbers provide another layer of security.
About This Book How This Book Is Organized The description of each feature in this book is organized under the following headings. Each heading is included as applicable for a given feature. ■ At a Glance provides a convenient table of feature-specific information for quick reference. Information such as Users Affected, Reports Affected, Mode, Telephones, Programming Code, Feature Code, MLX Display Label, System Programming, Hardware, Maximums, and Factory Settings is included as appropriate.
About This Book Related Documents A number of related documents are available, providing additional information about the communications system. (For ordering purposes, each title begins with the product name: MERLIN LEGEND™ Communications System Release 2.0.) Within the continental United States, these documents can be ordered from the AT&T Customer Information Center (CIC) by calling 1-800-432-6600 or by contacting your local sales representative or authorized dealer. Document No.
About This Book Document No.
About This Book How to Comment on This Document We welcome your comments about the usefulness of this document. Please tell us what you like, as well as what you would improve. You may use the feedback form on the next page to let us know how we can continue to serve you. If the feedback form is missing, write directly to: A.
Features This book is designed to provide both summary and detailed information about every feature in the communications system.
Features Index of Feature Names Feature Name See 400EM Module 7500B Module * * A Abbreviated Ring Account Code Entry Adapter Adjuncts Alarm Alarm Clock Allowed Lists Applications Area Code Tables Asynchronous data management Attendant Barge-In Attendant DSS Attendant Message Waiting Attendant console - display Attendant console — Switched Loop AUDIX Voice Power Auto Answer - All Auto Answer - Intercom Auto Dial Auto Intercom Auto Login/Logout (calling group) Automated Attendant Service Automated Docume
Features Feature Name See B Backup, battery Barge-In Barrier code Behind Switch Mode Behind Switch Operation Billing number of caller Bridging of station lines on multiline set * Barge-In Remote Access * Recall/Timed Flash, Centrex Operation, * Primary Rate Interface, Display Personal Lines, System Access/Intercom Buttons C Call Call Call Call Accounting Systems Accounting Terminals by Call Services Table completion Call Answer Service Call Coverage Call Forward(ing)/Following Call Management System
Features Feature Name See Centralized Telephone Programming Centrex Class of Restriction Channel Service Unit Common Administration Conference Consultation Transfer CONVERSANT ® Intro Coverage Delay Interval Coverage Group Coverage Inhibit Coverage On/Off Coverage Programming, † Centrex Operation, * Remote Access * Integrated Administration Conference Transfer * Coverage Coverage, Integrated Administration Coverage Coverage Coverage D Data Hunt Groups Data Management Data Privacy Data Status Data Suppo
Features * † Feature Name See Direct Dept.
Features Feature Name See Feature feedback Flexible Numbering Follow me Forced Account Code Entry Forward Display System Renumbering Forward and Follow Me Account Code Entry/Forced Account Code Entry Forward and Follow Me G Group Coverage Group Paging (Speakerphone) Group Pickup Pickup * * * Night Service Pickup Group Calling, Extension Status, Integrated Administration Coverage Paging Pickup H Hands Free Answer on Intercom (HFAI) Hands Free Unit Handset Mute Headset Auto Answer Headset Disconnect H
Features Feature Name See I ICOM buttons Identification of stations being covered, on covering party’s display Idle Line Preference Immediate ring Individual Coverage Individual Paging Individual Pickup Information Service InnManager Guest Management System™ In-range Out-of-Building (IROB) protectors Inside Auto Dial Inside Dial Tone Inspect Inspect screen Integrated Solution II/III Intercom (ICOM) Buttons Intercom dialing Interfaces IROB protectors ISDN/PRI Interface K Key Mode L Labeling Last Number Di
Features Feature Name See Loop Start Trunks Loudspeaker paging * Paging, * M Maintenance Alarm Maintenance Busy Manual signaling Menu-based feature activation Menu-based station programming MERLIN Attendant™ MERLIN ® II modules MERLIN II System Display Console MERLIN Mail™ Message (fax) Message Center Operation Message Drop Service Message Indicator Message Status (operator) Message Waiting Receiver Messaging Microphone Disable Missed Reminder Mode Codes Modem pooling, external Modems Modes of Operatio
Features Feature Name See O Off-premises extensions Off-premises Range Extender (OPRE) On- or off-hook queuing On-premises host access (data) One-Touch Hold One-Touch Transfer Operator Automatic Hold Operator Hold Timer OPRE Originate Only Out-of-Building Station Outside Auto Dial Outward Restriction * * Callback * Transfer Transfer Hold Hold * System Access/Intercom Buttons * Auto Dial Calling Restrictions, Night Service P Page All Paging Park Patterns PBX mode Personal Directory Personal Speed Dial P
Features Feature Name See Printers, hardware Priority call ringing Privacy Product Element Codes Programming * Ringing Options Privacy * Programming, Integrated Administration Q Queue Priority Queued Call Console Queued Call Console Queued Call Console R Recall Recorded Announcement Release Differences Reminder Service Remote Access Remote Administration Remote Call Forwarding Remote Programming Restrictions Retrieve Message Return Call Return Ring Interval Ring Buttons Ring Generator Ring Timing Opt
Features Feature Name See Selective Callback Send All Calls Send/Remove Message Send Ring Set Up Space Shared System Access Signaling Simultaneous Conversations Six-digit screening SMDR Software Capacities Speakerphone paging Special Numbers Pattern Special Services Selection Table Speed Dial SPM Station Conference - External Parties Station Conference - Total Parties Station DSS auto dial Station lines Station Message Detail Recording Station programming Station-to-Station Messaging Supplemental Alert A
Features Feature Name See Tie Trunks Time day date (display) Timed flash Time of Day Routing Tip/Ring devices Toll Restriction Toll Type Touch-Tone Receivers Touch-Tone Signaling Transfer Transfer Audible Transfer Return Identification Transfer Return Interval T/R Devices Trouble Alarm Connections Trunk Pools Trunk-to-Trunk transfer TTRs Two-Digit Numbering * Display Recall/limed Flash Automatic Route Selection * Calling Restrictions Toll Type Touch-Tone or Rotary Signaling, * Touch-Tone or Rotary Signa
Features Abbreviated Ring See Ringing Options.
Features Account Code Entry/Forced Account Code Entry At a Glance Users Affected Reports Affected Mode Telephones Programming Code Feature Code MLX Display Label Telephone users, operators Extension Directory Extension Information SMDR All All touch-tone telephones *82 82 Account Code [Acct] System Programming Enter extensions required to use account codes before making an outside call: ● Extensions → Account Hardware Printer for SMDR Reports or PC and printer equipped with AT&T CAS software needed f
Features With Forced Account Code, a user who tries to make an outside call without entering an account code experiences the following: ■ If a user selects an outside line on an SA button (by dialing a dial-out code) or on an ICOM button (by dialing the Idle Line Access code) without entering an account code, the call will be blocked.
Features Queued Call Consoles To make an outgoing call activate Account Code Entry by selecting the feature from the Home screen or by pressing the Feature button and selecting Account Code Entry from the display After the account code is dialed, the entry is completed by dialing #. Then select a Personal Line, SA, or Pool button on which to make the call. Normally account codes cannot be entered when a Group Coverage call is answered at a Group Cover button programmed on a multiline telephone.
Features Single-Line Telephones Single-line telephones in Behind Switch mode by default cannot use Account Code Entry or Forced Account Code Entry. If this feature will be used, the single-line telephone must be programmed through Idle Line Preference to select an SA or ICOM button so that the user will hear internal dial tone when the handset is lifted for an outgoing call. Single-line telephones must have touch-tone dialing to use the Account Code Entry feature.
Features 18 Display When the Account Code Entry feature is activated, the Acct: message on the display prompts the user to enter the account code. The account code digits are shown next to the prompt as they are dialed. Forward and Follow Me Telephones with Forced Account Code Entry assigned can forward calls only to extensions and not to outside numbers. The user hears a fast busy signal if he or she tries to forward a call to an outside number.
Features Administration See Integrated Administration. See Programming.
Features Alarm At a Glance Users Affected Reports Affected Mode Telephones Operators Extension Information Programming Code All System operator consoles only (QCC or DLC) *759 MLX Display Label Alarm [Alarm] System Programming AuxEquip → MaintAlarms Hardware Alert device (bell or strobe) for Maintenance Alert Description Alarms provide either a visible or an audible indication when the system detects a problem that needs immediate attention.
Features Considerations and Constraints The red LED next to the Alarm button goes on and/or the Maintenance Alert sounds or flashes as soon as the system detects a problem. All system operator consoles with an Alarm button receive the indication. Telephone Differences Direct-Line Consoles Alarm buttons can be programmed only on system operator consoles; they cannot be programmed on any other telephone. An Alarm button is factory assigned as a fixed feature on an analog DLC, but not on a digital DLC.
Features Allowed/Disallowed Lists At a Glance Users Affected Reports Affected Mode Telephones System Programming Maximums Allowed Lists Disallowed Lists 22 Telephone users, operators Access to Allowed Lists Access to Disallowed Lists Allowed Lists Disallowed Lists Remote Access (DISA) Information All All Establish, change, or remove Allowed/Disallowed Lists: ● Tables → AllowList/Disallow Assign or remove Allowed/Disallowed Lists for individual telephones: ● Tables → AllowTo/DisallowTo Assign or remove
Features Description Used in conjunction with Calling Restrictions (outward and toll), an Allowed List is a list of numbers that the user is allowed to dial, despite restrictions. For example, an Allowed List assigned to an outward-restricted telephone can allow calls to specific local numbers, such as emergency (911), or toll numbers. For toll-restricted telephones, an assigned Allowed List can allow calls to specific area codes and/or exchanges needed for daily tasks.
Features When used in conjunction with Remote Access, Allowed and Disallowed Lists are assigned to specific barrier codes or to types of trunks--all Tie/DID trunks, or all non-Tie DID trunks. Allowed and Disallowed Lists cannot be assigned to trunks on an individual basis. When used with Automatic Routing System (ARS), Allowed and Disallowed Lists are not applied until the user dials the ARS code and a pool is selected.
Features Night Service A Night Service Emergency Allowed List can be programmed with up to ten numbers that any user can dial without having to enter the Night Service password. For additional information, see Night Service. Personal Lines A user with a restricted telephone cannot dial a restricted number (outside or toll) on a Personal Line button unless the number is on the Allowed List for that telephone. If the number is on a Disallowed List, the user cannot dial it.
Features Auto Answer All At a Glance Users Affected Reports Affected Mode Telephone users, DLC operators Telephones Extension Information All Analog multiline Programming Code *754 (centralized telephone programming only) MLX Display Label AutoAnsAll Hardware General Purpose Adapter (GPA) needed to connect answering device to analog multiline telephone; 502B/502C headset adapter needed for headset options Description With Answering Device: Auto Answer All is used on analog multiline telephones on
Features Telephones Differences Queued Call Consoles Auto Answer All cannot be used on a QCC. Other Multiline Telephones Auto Answer All cannot be used on MLX telephones or the MLC-5 cordless telephone. Single-Line Telephones Auto Answer All cannot be used on single-line telephones. Considerations and Constraints When Auto Answer All is used, all voice announcements (including Voice Announce to Busy) should be disabled because the device connected to the GPA cannot answer voice-announced calls.
Features 28 Group Calling Members in a Calling Group with analog multiline telephones can use Auto Answer All when an answering machine is connected to their telephones. When the feature is activated, all incoming calls ringing on the Calling Group member’s telephone—both calls for the Calling Group and calls to the member’s own extension—are answered automatically by the answering machine.
Features Auto Answer Intercom At a Glance Users Affected Reports Affected Telephone users, operators Mode Telephones Extension Information All Analog multiline Programming Code *753 (centralized telephone programming only) MLX Display Label AutoAns Icom Hardware Hands Free Unit (HFU) is used to answer both inside and outside calls Description Some models of analog multiline telephones do not have a built-in speakerphone.
Features Other Multiline Telephones Auto Answer Intercom cannot be used on MLX telephones or the MLC-5 cordless telephone. Single-Line Telephones Auto Answer Intercom cannot be used on single-line telephones. Considerations and Constraints Auto Answer All should be used instead of Auto Answer Intercom to allow an answering device to answer intercom calls. Using Auto Answer Intercom can cause intercom calls to be dropped.
Features Auto Dial At a Glance Users Affected Telephone users, DLC operators Reports Affected Mode Extension Information All Telephones Programming Code Inside Outside All except QCC and single-line telephones MLX Display Label Auto Dial,Inside [AutoD,In] Auto Dial,Outside [AutoD,Out] Maximums 28 digits, including special characters *22 + ext. no. *21 + number CAUTION: Emergency numbers and other numbers should be tested during offpeak hours, such as early morning or late evening.
Features Considerations and Constraints When an Auto Dial button is used to make a call, the green LED next to the button does not go on. Only company extension numbers should be programmed on inside Auto Dial buttons. Account codes, access codes, and outside telephone numbers should be programmed on outside Auto Dial buttons. If a user tries to program an incomplete extension number on an inside Auto Dial button, the system does not provide an error tone and the button remains as previously programmed.
Features Table 1. Special Characters for Auto Dial Press... Drop† See*... s Means... Stop. Halts dialing within a sequence of automatically dialed numbers. For example, an outside Auto Dial button may be programmed with a password then a Stop, followed by a phone number. To use Auto Dial with a Stop in the sequence, press the button to dial the password, listen for the dialing and connection, and press the button again to dial the phone number. Hold p Pause. Inserts 1.
Features Mode Differences Hybrid/PBX Mode In the Hybrid/PBX mode, the system automatically turns on the speakerphone and selects an SA button when the user presses an inside or outside Auto Dial button before lifting the handset. Key Mode In the Key mode, the system automatically turns on the speakerphone and selects an outside line button when the user presses an outside Auto Dial button without lifting the handset.
Features Other Multiline Telephones All multiline telephone users can program and use Auto Dial buttons. Users of MLX-20L telephones can use Personal Directory in place of Auto Dial. MLX display telephone users can select the feature from the display to program it. Single-Line Telephones Single-line telephones cannot program Auto Dial buttons. Feature Interactions Account Code Entry Frequently used account code numbers can be programmed onto outside Auto Dial buttons.
Features Group Calling The Calls-in-Queue-Alarm button for a calling group is assigned on a multiline telephone by programming an inside Auto Dial button with the calling group’s extension number. When a DSS is not available, Auto Dial buttons programmed with each calling group member’s extension are used by the calling group supervisor to monitor group member availability.
Features SMDR System Access/ Intercom Buttons Transfer All numbers dialed on an outside call using Auto Dial are recorded on the SMDR report. When an inside Auto Dial button is pressed, the system automatically selects an SA or ICOM button and turns on the speakerphone. When an outside Auto Dial button is pressed, the system automatically selects an outside line button in Key mode, a Prime Line button in Behind Switch mode, or an SA button in Hybrid/PBX mode.
Features Automatic Line Selection and Ringing/Idle Line Preference At a Glance Users Affected Reports Affected Mode Telephones Telephone users, operators Extension Information All All Programming Code Ringing/Idle Line Preference *343 On *344 Off ALS sequence (centralized telephone programming only for single-line telephones) *14 Begin button sequence End button sequence **14 MLX Display Label Line Prefer [LnPrf] AutoLineSel (centralized telephone programming only) Maximums Buttons per telephone 8 in AL
Features Ringing/Idle Line Preference Ringing/Idle Line Preference is a single option that controls two aspects of a telephone’s behavior. It is turned on or off for each extension through extension programming or centralized telephone programming, using the display or programming codes.
Features Table 2 shows the factory-set ALS sequence for each kind of telephone by system operating mode. When Ringing/Idle Line Preference is on, buttons are selected in the numbered order shown. For multiline telephones (including operator consoles), the factory-set sequence begins with the lower left-hand button of the type indicated, moves upward in the first column, moves to the bottom of the next column to the right (if necessary), and moves upward to the maximum of eight buttons.
Features When Personal Line or Pool buttons are assigned to a single-line telephone or other tip/ring device (such as a fax machine) connected to an 012 module or a Multi-Function Module (MFM), the buttons are automatically added to the ALS sequence. When the user or system manager enters ALS programming, the system clears the current ALS sequence for the extension, If the person programming the telephone exits without selecting any buttons, the telephone has no ALS sequence.
Features Other Multiline Telephones The ALS sequence is assigned through extension programming, using programming codes only, or through centralized telephone programming. Single-Line Telephones The ALS sequence for a single-line telephone can be changed only through centralized telephone programming. It cannot be changed by the telephone user.
Features Ringing Options When Ringing/Idle Line Preference is on, the system does not automatically select an outside line, SA, ICOM, or Cover button programmed for No Ring. The user must select the button manually to answer a call. (The green LED flashes when the call arrives; when the user presses the button, the red LED goes on.) System Access/ Intercom Buttons SA (including Shared SA) or ICOM buttons can be programmed in an ALS sequence.
Features Automatic Maintenance Busy At a Glance Users Affected Telephone users, operators Reports Affected System Information Hybrid/PBX Mode System Programming System → MaintenBusy Description When Automatic Maintenance Busy is enabled, a malfunctioning loop-start, ground-start, or tie trunk is automatically put in a maintenance-busy state, preventing outside calls from being made on that trunk. Incoming calls are never blocked.
Features Considerations and Constraints Incoming calls are received and processed normally on trunks in a maintenance-busy state. Any Direct Inward Dialing (DID) trunks in the Hybrid/PBX mode are not affected by Automatic Maintenance Busy because these trunks can only receive calls and are not pooled. 100D (DS1) modules configured as ground-start, loop-start, or tie trunks are monitored and maintained by Automatic Maintenance Busy.
Features Automatic Route Selection At a Glance Users Affected Reports Affected Telephone users, operators Automatic Route Selection Extension Directory Extension Information Remote Access (DISA) Information Mode Telephones Hybrid/PBX only All System Programming Specify the type of table (six-digit, area code, local exchange, or 1 + 7) and the area codes and/or exchanges to be included in the table: ● Tables → ARS → ARS Input Specify that 1 + 7 tables should be searched when a leading 1 is dialed: ● Ta
Features At a Glance (continued) System Programming continued Specify the FRL and/or digits that must be added when people dial emergency numbers in the Special Numbers (N11) table: ● Tables → ARS → More → SpeclNumber → ARS FRL/ARS Digit Specify the pool routing, FRL, and digits or special characters that must be added by the system to the number dialed by the user when calls are routed on the Dial 0 table: ● Tables → ARS → More → Dial 0 → ARS Pool/ARS FRL/ARS Digits Specify whether a route is to be used
Features At a Glance (continued) Factory Settings ARS dial-out code FRL (routes) FRL (telephones) FRL (Remote Access Barrier Codes and trunks) Time to Start Added characters Absorbed digits 1 + 7 Dialing Requirements Data 9 3 (0-6; 0 least restrictive, 6 most restrictive) 3 (0-6; 0 most restrictive, 6 least restrictive) 0 (0-6; 0 most restrictive, 6 least restrictive) 00:00 (midnight, both Subpattern A and B) None 0 Not within Area Code Voice Only Description Automatic Route Selection (ARS) is available
Features ■ Routes: A structure that defines possible trunks to be used in a preferred order, usually based on lowest cost and the telephone user’s privilege level or Facility Restriction Level (FRL). Routes cannot be programmed for the Special Numbers (N11) Table. A Route contains the following types of information. — Pool: A group of trunks that are to be used for this route. A pool must be programmed before any other route information.
Features In addition to the fully programmable tables, ARS has 4 factory-set tables: ■ Dial 0 Table: This factory-set table routes calls to numbers that start with 0. (The international dialing code, 011, is treated as a special case and can be put into a programmable table. If 011 is not specified in a programmable table, international calls are routed through the Dial 0 Table. Programming of this table is limited to a single pool, its FRL, and pre-pended digits.
Features How ARS Works 1. A caller with internal dial tone on an SA button dials the ARS Access Code (usually 9) and is connected to ARS. 2. The user dials a call. NOTE: For 10-digit toll calls, the prefix “1” must be dialed to indicate to ARS that a toll call is about to be dialed. If the Central Office does not require the prefix 1 to be dialed for toll calls, the ARS digit absorption feature may be used to eliminate the prefix as the destination is dialed. 3.
Features ■ If the first digit is not a 1, the first three digits are compared against all entries in each Local Exchange table: — If a single match is found, that Local Exchange Table is selected — If more than one match is found, the lowest numbered Local Exchange Table containing a match is selected — If no match is found and the first digit is not 0, the Default Local Call table is selected — If no match is found and the first digit is 0, the Dial 0 Table is selected ■ If the first digit is a 1 and o
Features — If there are no 6-Digit Tables that match and there are more than one Area Code Tables that match, the lowest numbered Area Code Table is selected. ■ If appropriate for the selected table, the time of day is compared to the Subpattern A and B start times. (The start time for Subpattern A is specified as the stop time for Subpattern B.
Features Figure 1.
Features Figure 2. ARS Route Selection within a Table Considerations and Constraints Even if the local telephone company does not require it, users must dial 1 before any 10-digit telephone number. ARS restrictions (FRLs) operate independently of dial access to pool restrictions, providing greater flexibility in assigning the type of usage a telephone is allowed.
Features The FRL assigned to telephones or Remote Access users is the opposite from the FRL assigned to ARS routes. For ARS routes a value of 0 is the least restrictive and a value of 6 is the most restrictive. For telephones and for Remote Access barrier codes/trunks, a value of 0 is most restrictive and a value of 6 is least restrictive. The international dialing code, 011, can be included in any fully administrable table.
Features Feature Interactions Account Code Entry When ARS is used on the system, an account code can be entered before or after dialing the telephone number. Allowed Lists ARS prevents users with restricted telephones from dialing numbers that are not included on an Allowed List. Emergency numbers must be included on an Allowed List if they are to be called from restricted telephones. Auto Dial The ARS code can be programmed before a telephone number on an Auto Dial button.
Features 58 Forward and Follow Me ARS can be used to select the facility on which to forward calls to an outside telephone number. The user enters the ARS code before the telephone number. The FRL for the call is that of the telephone from which calls are being forwarded.
Features Barge-In At a Glance Telephone users, operators Users Affected Reports Affected Mode Extension Information All Telephones Programming Code All except Single-line telephones *58 (centralized telephone programming only except for QCC) QCC Display Label Barge In Description Barge-In allows a user to contact a co-worker in an emergency or if the user has been given special instructions to interrupt. If the extension is busy, Barge-In bridges the user onto the call.
Features Telephone Differences Direct-Line Consoles If the DLC operator uses Barge-In for a user who is using Coverage or Forward (including Remote Call Forward), the call from the operator is not directed to the destination telephone. Queued Call Consoles A QCC operator can use Barge-In only by selecting the feature from the display. Barge-In can be used to join only an inside call to a QCC operator and only if the the user dials the caller’s extension instead of the QCC operator’s extension number.
Features Do Not Disturb remains on the display until the receiving telephone user hangs up. If Barge-In is denied because Privacy has been activated, an error message is not displayed on the calling telephone to indicate that the attempt was not successful. If Do Not Disturb is activated, Barge-In overrides the feature and makes the telephone ring.
Features Call Waiting At a Glance Users Affected Telephone users, DLC operators Reports Affected Mode Telephones Programming Code On Off Extension Information All All except QCC Feature Code MLX Display Label 87 (for Call Waiting pickup) CallWaiting,On [CWait,On] CallWaiting,Off [CWait,Off] Factory Settings Off *11 **11 Description When a telephone is programmed with Call Waiting, a user whose telephone is busy hears a tone when another call is received.
Features The user hears a Call Waiting tone for the following types of calls that ring on an SA or ICOM button: ■ an inside call ■ a call received cm a Direct Inward Dial (DID) trunk ■ a call from a Remote Access user ■ a call received on an automatic dial-in tie trunk The user does not hear a Call Waiting tone for calls received on a Personal Line unless the business subscribes to the Call Waiting service from the local telephone company.
Features If the system is programmed for One-Touch Transfer with automatic completion, the system operator uses Camp-On by pressing the Transfer button, dialing the extension manually, activating Camp-On, hanging up, and pressing another line button or the Transfer button again. If the system operator presses an Auto Dial or DSS button, the transfer is automatically completed and Camp-On cannot be used. Queued Call Consoles Call Waiting cannot be used on Queued Call Consoles.
Features Feature Interactions Callback When Automatic Callback is used to queue a call at an extension that has Call Waiting, Callback overrides Call Waiting. The user with Call Waiting does not hear the Call Waiting tone, and the call is queued until the extension becomes available. Camp-On A user with no available buttons to receive a transferred call hears the Call Waiting tone when a co-worker uses Camp-On to transfer a call, even if Call Waiting is not activated.
Features Reminder Service Reminder Service calls are not eligible for Call Waiting. SMDR SMDR does not begin measuring the duration of Call Waiting calls until the call is answered. System Access/ Intercom Buttons A telephone is considered busy when all SA or ICOM buttons (excluding SA Originate Only or ICOM Originate Only) are in use. The user can dial the Call Waiting feature code to pick up a waiting call only when an SA Originate Only, Shared SA, or ICOM button is available.
Features Callback At a Glance Users Affected Reports Affected Mode Telephones Programming Code Auto on Auto off Selective Feature Code Selective Cancel request MLX Display Label System Programming Maximums Dialed digits per queued call Queued calls in the system Factory Settings Callback rings Automatic Callback Telephone users, DLC operators Extension Information Remote Access (DISA) Information System Information All All except QCC *12 **12 *55 55 #*55 (single-line telephones) Cback Auto,On [CbckA,On
Features Two types of Callback can be programmed for a telephone: ■ Automatic: Callback is activated automatically whenever the user reaches a busy extension or when all trunks in a pool are busy. This is a status feature that is set to On or Off for each telephone. ■ Selective: Callback is activated only when a user chooses—by dialing a feature code or, on multiline telephones, by pressing a programmed Selective Callback button.
Features Considerations and Constraints Callback cannot be used for Personal Lines assigned to buttons on a telephone (DFTs). See Line Request for additional information. If more than one call is waiting for the same extension or trunk pool, the call that has been in queue the longest is connected first. When a call is waiting in queue for an extension, no new calls are sent to the extension until after the queued call is completed.
Features Single-Line Telephones The user can make and receive other calls while waiting for the call to be completed. The request remains in the queue until the user who initiated the request is available. Queued calls ring at a single-line telephone in the order in which they were queued. A single-line telephone can queue only one call at a time.
Features Conference With Automatic Callback, the call is automatically queued; however, if the user tries to add the queued call to the conference, the system returns a busy tone. With Selective Callback, the system also returns a busy tone. The user must press the Drop button and the line button used for the call to drop the busy tone from the conference. Coverage The sender and all Coverage receivers must be busy before a call to a sender can be queued.
Features 72 Group Calling Calls made to a calling group are not eligible for Callback because the call rings into the calling group’s queue. However, Callback can be used for calls to individual calling group member extensions or to the delay announcement device. Calling group calls are not sent to a group member when the member has used Callback for a busy extension or pool, or if another person used Callback to reach the member and the Callback call is ringing on the member’s telephone.
Features Remote Access If the system is programmed for Remote Access Callback (Autoqueuing), Remote Access users can use Callback. The user cannot hang up but must wait on the line until the extension or trunk pool is available. The user hears Music-onHold if it is programmed. SMDR SMDR begins measuring the duration of Callback calls when the call is completed. System Access/ Intercom Buttons Callback can be used on SA and ICOM buttons.
Features Calling Restrictions At a Glance Users Affected Mode Telephone users, operators All Telephones System Programming All Assign or remove outward/toll restriction for individual telephones: ● Extensions → Restriction Assign or remove pool dial-out code restriction for individual telephones: ● Extensions → Dial OutCd Assign or remove outward/toll restriction from non-tie trunks used for Remote Access: ● LinesTrunks → RemoteAccss → Non–TIE Lines → Restriction Assign or remove outward/toll restrictio
Features At a Glance (continued) Factory Settings Phones Outward/Toll Restriction ARS FRL Pool Dial-Out Code Remote Access Trunks/ Barrier Codes Outward/Toll Restriction ARS FRL Unrestricted 0 (range 0-6) All telephones can dial any code Unrestricted 3 (range 0-6) See Allowed/Disallowed Lists, Remote Access, and Night Service for additional calling restrictions.
Features with an FRL of 6 has the most privileges. To use a route, the telephone must have an FRL equal to or greater than the route’s FRL. See Automatic Route Selection for additional ARS information. Outward/toll and FRL calling restrictions can also be applied to Remote Access users. These calling restrictions can be applied to each individual barrier code (up to 16), or, if barrier codes are not used, to all remote access TIE/DID trunks and all remote access non-TIE, non-DID trunks.
Features When a marked System Speed Dial code is used to dial a number, the System Speed Dial number overrides calling restrictions (such as outward or toll restrictions). Mode Differences Hybrid/PBX Mode In the Hybrid/PBX mode, all calling restrictions can be assigned. Key and Behind Switch Modes In the Key and Behind Switch modes, outward and toll restrictions can be assigned, while the pool dial-out code restrictions and ARS FRL cannot be assigned.
Features Disallowed Lists Disallowed Lists can prevent the dialing of specific numbers from an unrestricted or toll-restricted telephone. A Disallowed List takes precedence over an Allowed List. 78 Disp lay The Call Denied message is shown on an MLX display telephone when a call is denied because of calling restrictions. The message is not shown on an analog multiline display telephone.
Features Camp-On At a Glance Users Affected Reports Affected Mode Telephones Programming Code Feature Code MLX Display Label System Programming Factory Settings Return Interval Telephone users, operators System Information All All (except single-line telephones) *57 57 87 (Call Waiting Pickup) Camp On [Camp] → caller’s extension label Change the amount of time before a camped-on call returns to originator: ● Options → CampOn 90 sec (range 30-300, in increments of 10 sec) Description Camp-On allows a use
Features A user at a destination telephone hears a Call Waiting tone when a call is camped-on even if Call Waiting is not programmed on the destination telephone. Multiple calls can be camped-on to individual telephones. To use Camp-On, it must be activated while the user is listening to ringing, a busy tone, or Call Waiting ringback. Camp-On can not be activated at other times, and no error tone sounds when a user unsuccessfully tries to use CampOn at an inappropriate time.
Features Single-Line Telephones Calls can be camped-onto single-line telephones, but single-line telephone users cannot use Camp-On. Feature Interactions Call Waiting A user with no available buttons to receive a transferred call hears the Call Waiting tone when a caller uses Camp-On to transfer a call, even if Call Waiting is not activated. Coverage All Individual and/or Group Coverage points must be busy before a call can be camped-on to a Coverage sender’s telephone.
Features Transfer 82 Camp-On A transfer can be completed by using the Camp-On feature whether or not the destination extension is busy. When the feature is used, the Camp-On Return Interval is used instead of the Transfer Return Interval. If a user presses the Camp-On button or dials the Camp-On feature code while transferring a call to an outside number, the call to the outside number is disconnected. The original call remains on hold.
Features Centrex Operation At a Glance Users Affected Reports Affected Mode Telephones System Programming Telephone users, operators System Information All All touch-tone telephones Specify mode of operation: Program → System → Mode For additional programming requirements, see Recall/Timed Flash ● Sys Description Centrex is an optional telephone service that business customers can obtain from telephone companies.
Features To use the features available through Centrex, the user dials a Centrex feature code from a touch-tone telephone. Some features must be programmed especially for the customer by the telephone company at the central office (CO). The system can be configured for either Full or Limited Centrex service. Full Centrex Full Centrex requires that each telephone have a direct Centrex line (Prime Line) to the CO.
Features Figure 3. Full Centrex Service Limited Centrex With Limited Centrex service users depend principally on the communications system’s features, but a limited number of Prime Lines can be used to access the CO Centrex.
Features In the Limited Centrex configuration, some telephones may have Prime Lines, while other telephones access the Prime Lines through a pool. Telephones can also be assigned ground-start, TIE, or DID lines, which is not possible in Full Centrex. Telephones without Prime Lines can use a Pool button to access Centrex facilities, or may use an SA button to access pooled facilities by dialing an access code.
Features Differences Between Full Centrex and Limited Centrex The major difference between Full Centrex and Limited Centrex is where and how PBX functions are provided: ■ In Full Centrex, the Centrex Service provides PBX services to all telephones ■ In Limited Centrex, the Centrex Service provides PBX services to telephones making calls at the Centrex level on Prime Lines, while other services are provided by the communications system acting as a switch for calls between extensions and calls that do not
Features Centrex service supports only touch-tone telephones, With Full Centrex, the Recall and fixed function buttons (Conference, Transfer, and Drop) control Centrex functions. Corresponding communications system functions can be programmed on buttons if any are available. (See Recall/Timed Flash for additional information.) With Limited Centrex, the Recall and fixed function buttons control communications system functions.
Features Mode Differences Hybrid/PBX Mode The Hybrid/PBX mode can only be used in a Limited Centrex configuration. Prior to Release 2,0, a switchhook flash can be sent to the Centrex only when the Prime Line is terminated on a Personal Line or Pool button. (Prime Lines can be shared.) Accessing the same Prime Line through an SA button, does not allow the switchhook flash to be sent to the Centrex. In Release 2.
Features In Behind Switch mode, during periods of high telephone traffic, users may experience delays in obtaining dial tone from the Centrex system. This could cause misdialing when using System or Personal Speed Dialing. Telephone Differences Multiline Telephones MLX Telephones On MLX telephones, special ringing patterns are used to differentiate various call types. If Personalized Ringing is used, the Personalized Ring comes before the distinctive pattern.
Features Single-Line Telephones When single-line sets are used in Behind Switch mode, a Prime Line is assigned automatically to the station if there are enough lines. Centrex Service supports only touch-tone telephones When single-line sets are connected directly to a Prime Line, they have limited functionality because they cannot access communications system features or make inside calls. They can, however, use all the Centrex features by dialing the proper access codes.
Features Recall In Behind Switch mode, a Recall button should be programmed to send switchhook flash to activate Centrex features. Speed Dial During periods of high traffic, users may experience a delay in obtaining dialtone from the Centrex Service. This could cause misdialing when using System Speed Dial or Personal Speed Dial. Pause characters can be programmed as part of the Speed Dial number after entering the access code.
Features Conference At a Glance Users Affected Reports Affected Mode Telephones Programming Code Conference Drop MLX Display Label System Programming Maximums Multiline telephones Single-line telephones Telephone users, operators System Information All All except single-line telephones in Behind Switch mode *772 *773 Conference [Conf] Drop [Drop] Assign host system Conference dial code: ● Options → More → BehndSwitch → Conference Assign host system Drop dial code: ● Options → More → BehndSwitch → Drop 5
Features Dropping Conference Participants A multiline telephone user can selectively drop conference participants while the conference is in progress by using the Drop button. However, a QCC system operator cannot selectively drop participants from a conference. When the QCC system operator presses the Drop button, only the most recently added participant is dropped. Single-line telephone users can drop the most recently added participant from the conference by pressing and releasing the switchhook.
Features CAUTION: If the system selects a Voice button, the caller hears a beep instead of ringing. If a person does not answer at the destination extension and the originator completes the conference, the conversation of the other parties will be broadcast on that extension’s speaker.
Features A single-line telephone user cannot use the Conference feature in the Behind Switch mode. Telephone Differences Queued Call Consoles A Queued Call Console (QCC) system operator arranges a conference call by pressing the Conference button after receiving a call or dialing the first outside number or extension. The green LED next to the Call button flashes to indicate that the person is on hold for the conference.
Features Other Multiline Telephones A multiline telephone user arranges a conference call by pressing the Conference button after receiving a call or dialing the first outside number or extension. The green LED next to the button used to make the call flashes to indicate the person is on hold for the conference. An outside participant hears Music-on-Hold if it is programmed, and an inside participant hears nothing.
Features If a single-line telephone with a timed disconnect is used, for example, AT&T model 2500YMGK or 2500MMGK, pressing the switchhook disconnects the call. With this type of telephone, the Recall button must be used instead of the switchhook to add a conference participant or drop the most recently added conference participant. Feature Interactions 98 Account Code Entry A separate account code must be entered for each outside call added to the conference if account codes are to be used.
Features Coverage Conference calls can be originated from a Cover button only when the user with a caller on the Cover button presses the Transfer button, dials the number for another person, and then presses the Conference button to complete the transfer. In this case only, instead of the call being transferred, a conference call with three participants (including the originator) is established. Directory The Extension, Personal, and System Directory features can be used to set up conference calls.
Features Group Calling Calls waiting in the calling group queue or ringing at a calling group member’s extension cannot be added to a conference call. A user must be connected to a calling group member before the call can be added to the conference. Headset Options Headset Auto Answer is disabled and must be activated manually while an MLX telephone user with a headset is setting up a conference.
Features Signaling signaling can be used during a conference. Speed Dial Press the Conference button to enter the Flash special character in a Personal Speed Dial or System Speed Dial telephone number. Press the Drop button to enter the Stop special character. SMDR When a conference call includes inside and outside participants, records are generated only for outside participants. When a call is dropped from a conference call, it is considered a completed call and is sent to the SMDR print queue.
Features Coverage At a Glance Users Affected Reports Affected Telephone users, DLC operators Direct Group Calling Information Extension Information Group Coverage Information Operator Information System Information Mode All Telephones All except QCC Individual sender All multiline telephones except QCC Individual receiver Group member (sender) All except QCC Multiline telephones, QCC queue, Calling Group Group receiver (if Calling Group, no others) Programming Code Sender buttons Coverage Off Coverage
Features At a Glance (continued) System Programming Assign extensions to a Coverage sender group: ● Extensions → More → Group Cover Assign a Calling Group as a Group Coverage receiver: ● Extensions → More → Grp Calling → GrpCoverage Change number of rings before call is sent to Group Coverage receivers: ● Options → More → Cover Delay Change delay for Cover buttons programmed for Delay Ring; change additional delay before call is sent to Group Coverage receivers: ● Options → Delay Ring Assign or remove pr
Features At a Glance (continued) Factory Settings Coverage Coverage Inside Coverage VMS Delay Ring Interval Coverage Delay Interval Secondary Coverage Delay Interval Retry Timing Interval QCC Queue Priority for Coverage Group QCC operator to receive calls for Coverage Group On On (inside and outside calls covered) On (inside and outside calls covered by VMS) 2 rings (range 1-6 rings) 3 rings (range 1-9 rings) 2 rings (fixed) 5 seconds (fixed) 4 (range 1-7) Primary system operator Description Coverage all
Features Table 3.
Features Cover button can be programmed with Ring Timing options: Immediate Ring, Delay Ring, or No Ring. Regardless of how these options are programmed, the green LED next to the Cover button on the receiver’s telephone flashes immediately when a call begins ringing at the sender’s telephone, The receiver’s telephone rings as shown in Table 4.
Features ■ The QCC queue can be assigned through system programming as a receiver for up to 30 Coverage Groups, with up to four QCC operators (the maximum allowed number of QCCs) assigned to receive calls for each Coverage Group. The QCC queue can be the only receiver or can be used in addition to Group Cover buttons on multiline telephones. If both are used, the QCC queue is not counted in the eight-receiver maximum for the group.
Features Eligibility for Coverage Not all calls are eligible for Coverage. Eligibility is determined by the type of call and how the sender’s telephone is set up. Table 5 shows which calls at the sender’s telephone are eligible for Coverage. Table 5. Calls Eligible and Calls Ineligible for Coverage Call Rings on...
Features Interaction of Individual and Group Coverage Group Coverage can be used alone or with Primary and/or Secondary Individual Coverage. When both Individual Coverage and Group Coverage are used, the interactions between them follow this principle: If possible, a caller should always get personal attention from someone with a Cover button for the sender — first an Individual Coverage receiver, then a multiline telephone with a Group Cover button.
Features ■ The value set for the Delay Ring Interval through system programming (1-6 rings) A sender is considered unavailable (his or her telephone does not ring) under the following conditions: ■ The sender has turned on Do Not Disturb. ■ All SA or ICOM buttons are in use on the sender’s telephone. ■ The sender’s telephone is in extension programming or test mode. ■ The sender with an MLX display telephone is using the Alarm Clock or Directory feature.
Features Table 6. Group Coverage Call Delivery Rules Receiver Type Group Cover button(s) only or Group Cover button(s) and QCC queue Sender Status Individual Coverage Receiver Status Call Delivered to Group Coverage after...
Features Settings: Delay Ring Interval = 2 rings Secondary Delay Interval = 3 rings Figure 5.
Features Figure 6.
Features Considerations and Constraints In a Release 2.0 (or later) system, when a Coverage receiver calls a Coverage sender the call can be sent to Coverage. If a receiver calls a sender for whom he or she is covering and the sender is busy or unavailable, the call proceeds to other points of Coverage. It does not come back to the receiver who originated the call. In a Release 1.0 or Release 1.1 system, a call from a receiver to a sender is not sent to Coverage.
Features When both the QCC queue and multiline telephones are programmed as receivers for a Coverage Group, the QCC queue is not counted in the eightreceiver maximum for the group. The QCC queue can provide Group Coverage for up to 30 groups. A QCC cannot be a Coverage sender. When Group Coverage is the only type of Coverage programmed for a sender, the QCC queue should not be programmed in addition to Group Cover buttons on multiline telephones.
Features If a trunk is programmed to ring in to the QCC queue and also appears as a Personal Line on a telephone that is a member of a Coverage Group covered by the QCC queue, a call on that trunk does not appear as a Coverage call at the QCC. If Group Cover buttons are programmed for a Coverage Group in addition to the QCC queue and all QCC operators are in Position Busy mode, a Group Coverage call goes to all receivers except the QCC queue.
Features Feature Interactions Account Code Entry When answering calls on a Primary Cover, Secondary Cover, or Group Cover button, a receiver cannot enter an account code. (If the receiver tries to enter an account code, no error tone sounds and the account code does not appear on the SMDR printout.) Since Cover buttons are not required when the QCC queue is assigned as a receiver for a Coverage Group, a QCC operator can enter an account code and the account code appears on the SMDR printout.
Features Display When an Individual or Group Coverage call is answered by a receiver with a display telephone, Cover is shown for the call type, followed by the sender’s name (if programmed) or extension number, and the reason the call was sent to Coverage: NO Ans, BUSY, or DND. On an MLX telephone, other reasons why calls are sent to Coverage are also shown: Invalid/unknown DID number or Invalid/unknown Remote Access number. The receiver sees the caller’s information by pressing More.
Features Multi-Function Module An MFM can be a sender or a receiver for Individual or Group Coverage. This allows the associated MLX telephone user to screen calls by using an answering machine connected to the MFM or to supplement ringing by using an external alert connected to the MFM. A sender can use Coverage Off to prevent calls from being sent to an answering machine. Park A returning parked call is not eligible for Coverage.
Features Ringing Options Calls received on line buttons programmed for No Ring are not sent to Coverage. Primary Cover, Secondary Cover, and Group Cover buttons can be programmed for Immediate Ring, Delay Ring, or No Ring. If an Individual or Group Coverage receiver is on a call when a Coverage call is received, the receiver hears an abbreviated ring (if Abbreviated Ring is enabled).
Features Direct-Line Console At a Glance Users Affected Reports Affected Mode Telephones Digital Analog System Programming Maximums Operator positions (total DLCs and QCCs) DLCs per module Factory Settings Personal Lines Digital DLC Analog DLC DLC Operator Automatic Hold Operator Hold Timer One-Touch Transfer with Automatic Completion Primary System Operator Position Park Zone Extensions DLC operators only System Information Operator Information Extension Information All MLX-28D™, MLX-20L BIS-22D, BIS-3
Features Description The Direct-Line Console (DLC) is an answering position used by system operators for the following purposes: ■ to answer outside calls that are not directed to an individual user or group ■ to answer inside calls ■ to transfer inside and outside calls to an extension or an outside telephone number ■ to make outside calls—for example, for users with telephones restricted from making outside calls ■ to set up conference calls ■ to monitor system operation ■ to monitor group m
Features Inside Auto Dial buttons can also be programmed on DLCs. The system operator can use these buttons to transfer a call, make an internal call, or determine whether an extension has Do Not Disturb turned on. Considerations and Constraints The maximum number of DLC operator positions is eight. These can be all DLCs or a mixture of DLCs and QCCs. When both DLCs and Queued Call Consoles (QCCs) are assigned no more than four can be QCCs.
Features Key and Behind Switch Modes Only DLCs (not QCCs) are allowed in Key and Behind Switch modes. A DLC operator cannot select lines that are not assigned to buttons on the console. Telephone Differences Direct-Line Consoles An MLX-20L assigned as a DLC can also be used for system programming by connecting it to any of the first five station jacks on the first MLX module and designating the station jack for system programming.
Features Auto Dial An inside Auto Dial button can be programmed on a DLC. The DLC operator can use the button to transfer a call, make an internal call, or determine whether or not the extension is available. Calling Restrictions Calling Restrictions can be assigned to DLCs.
Features calls received on each outside line (excluding loop-start trunks with unreliable disconnect) to an outside number must also be assigned in system programming and can be assigned to only one telephone for each individual trunk. In addition, the DLC must be designated as the principal user. Group Calling A DLC can be a member of a Calling Group and is normally used as the Calling Group supervisor position.
Features Park Eight Park Zone codes are automatically reserved for parking calls from a DLC. The factory-set extension numbers are 881– 888. These numbers cannot be assigned to the DSS buttons on a MERLIN II System Display Console. To assign the Park Zones to a DSS connected to a digital DLC, the extension numbers must be in the range programmed for the Page buttons. A system operator can program the Park Zone codes on inside Auto Dial buttons.
Features Direct Station Selector—MLX At a Glance Users Affected Reports Affected Operators Operator Information Mode All Telephones MLX-20L, MLX-28D telephones System Programming Assign extension numbers selected when DSS buttons are pressed: ● SysRenumber → Single → More → DSS Button Maximums 16 DSSs per system 2 DSSs per console (1 per console if 3 or more consoles in one carrier) 150 extension numbers per DSS (3 pages of extension numbers, 50 extension numbers per page) Factory Settings Page 1
Features ■ on-hook, off-hook, or Do Not Disturb status of extensions in the system ■ Extension Status indication (room or group member status) ■ Calling Group queue status ■ message-waiting LED status ■ system operator Park Zones The DSS, shown in Figure 7, has an array of 50 buttons, called DSS buttons, with red LEDs. A maximum of two DSSs can be connected together to provide a field of 100 buttons. Ten additional fixed-feature buttons with green LEDs are at the bottom of the DSS.
Features The beginning number for each page is assigned via system programming. When the operator presses a Page button, the page of the DSS corresponds to a range of 50 (for a single DSS) or 100 (for two connected DSSs) extension numbers. The factory settings for Page buttons are as follows: the Page 1 button begins with extension 0, the Page 2 button begins with 50, and the Page 3 button begins with 100.
Features ■ system operator Park Zone access code ■ access code (usually 9) for Automatic Route Selection (ARS) or Idle Line Preference ■ Remote Access dial code ■ Listed Directory Number (the extension for the QCC queue) The use and definition of each DSS button’s LED depend on both the extension represented by the button and whether the system operator position is used for normal call handling, Calling Group or CMS Supervisory operation, Extension Status in Hotel configuration, or Message Status o
Features Table 7. Results of Pressing DSS Button While Active on a Call: DLC Position with One-Touch Hold Extension Type Result User, Calling Group, Paging Group. An outside caller is put on hold, an SA or ICOM button is selected automatically, and the extension number is dialed automatically. Transfer is not completed automatically. An inside call is not put on hold and Transfer is not activated automatically. If the DSS button is for a user, a beep is sent to that user.
Features Table 8. Results of Pressing DSS Button While Active on a Call: DLC Position with One-Touch Transfer Extension Type Result User or Calling Group The caller is put on hold, Transfer is initiated, an SA or ICOM button is selected automatically, and the extension number is dialed automatically. If manual completion is programmed, the system operator must press another button or hang up to complete the transfer. If automatic completion is programmed, the transfer is completed automatically.
Features Table 9. Results of Pressing DSS Button While Active on a Call: QCC Position Extension Type Result User or Calling Group The caller is put on hold, the transfer is initiated, and the extension is dialed automatically. If extended call completion is programmed with the manual option, the operator must press the Release button or hang up to complete the transfer. If extended call completion is programmed with the automatic option, the transfer is completed automatically.
Features The red LEDs for each DSS button are used to determine whether a user is on a call (off-hook), has no call active (on-hook), or is using Do Not Disturb. The LED indication (on) is not different for off-hook and Do Not Disturb; therefore, the system operator cannot determine whether the user is on a call or has activated Do Not Disturb. For a calling group extension on a DSS button, the red LED indicates the status of the queue.
Features Table 10. - Continued LED Status Extension Type On User The person is on the telephone or has activated the Do Not Disturb feature. Line/trunk number The line/trunk is in use. Pool dial-out code No trunks are available in this pool for outside calls. Calling Group The Calling Group queue is at or above the allowable threshold. Paging Group An announcement is being made to a Paging Group. Operator Park Zone A call is parked on this Park Zone code.
Features Calling Group or CMS Supervisory Operation A supervisor with a DLC switches from normal call handling to supervisory operation by pressing the Feature button, dialing 32, and pressing the Hold button. The effect of pressing a DSS button while in supervisor operation is the same as that described for normal call-handling operation. See Group Calling for additional information.
Features Extension Status Operation (Hotel Configuration) When Extension Status is in the Hotel configuration, the Extension Status feature is assigned to, and removed from, individual DLCs via system programming. (See Extension Status for details.) The hotel Extension Status operation is always active unless the system operator presses the Message Status button to use the Auto Dial or DSS buttons to see message-waiting status for each telephone.
Features Message Status Operation Message status operation is in effect when the user presses the Message Status button (the lower left feature button on the first DSS) while in normal call handling operation, Calling Group, CMS Supervisory Operation, or Extension Status operation. The green LED next to the Message Status button is on when Message Status operation is active.
Features Table 13. LED Meanings for Normal Call Handling with Message Status Active LED Status Extension Type Off User A system operator has not turned on the message-waiting LED. On User A system operator turned on the message-waiting LED to indicate a message is waiting. Off All other types of extensions No meaning Meaning Table 14.
Features Table 14. - Continued On User The person is on the telephone or is using Do Not Disturb. Line/trunk number The line/trunk is in use. Pool dial-out code No trunks are available on this pool for outside calls. Calling Group The Calling Group queue is at or above the allowable threshold. Paging Group An announcement is being made to the Paging Group. Operator Park Zone A call is parked on this Park Zone code.
Features Mode Differences Behind Switch Mode In the Behind Switch Mode, DSS buttons for system operator call Park Zones are not operable. Feature Interactions 142 Automatic Route Selection The LED next to a DSS button for the ARS code is always off. Barge-In Barge-In can be activated by pressing a programmed Barge-In button after making a call to the user’s extension by using a DSS button.
Features Group Calling The LED for a DSS button for a Calling Group extension number indicates the status of calls in the Calling Group queue. The LED is on when calls are at, or above, the programmed threshold and off when below the threshold. Hold When One-Touch Hold is programmed, only outside callers are automatically put on hold when a DSS button for a user, Calling Group, or Paging Group is pressed while another call is active.
Features Park Park Zone codes cannot be assigned to the DSS buttons on a MERLIN II System Display Console. For the Park Zones to be assigned to a DSS connected to an MLX telephone, the extension numbers must be in the range programmed for the Page buttons. Only DSS buttons corresponding to a system operator Park Zone can be used to park calls; calls cannot be parked on a DSS button corresponding to any other type of extension.
Features Transfer The Transfer option of One-Touch Hold applies only to outside calls on a DLC and not to calls on a QCC. When One-Touch Hold is programmed, if a system operator presses a DSS button with an inside caller on the line or, in Hybrid/PBX mode, with an outside caller on an SA button, the call is not put on hold and a manual signal is sent to the extension corresponding to the DSS button pressed.
Features Directories At a Glance Users Affected System Directory Extension Directory Personal Directory Reports Affected Mode Telephones System Directory Extension Directory Personal Directory MLX Display Label System Directory Extension Directory Personal Directory System Programming Maximums System Directory Extension Directory Telephone users MLX display telephone users MLX-20L telephone users Direct Group Calling Information Extension Directory Label Information System Directory System Information
Features At a Glance (continued) Maximums (continued) Personal Directory 50 listings per Personal Directory 48 MLX-20L users 11 characters per name field 28 digits per number field Description The Directory feature is a built-in, interactive telephone book that stores listings of names and telephone or extension numbers. Users with MLX display telephones can dial numbers by selecting listings from the display.
Features Special characters may be needed when programming System Speed Dial codes. Each of these characters counts as one of the 40 digits allowed in the telephone number. For information on special characters and their meanings, see Appendix G. A user can access the System Directory by lifting the handset or pressing the Speaker button, pressing the Feature button, and dialing a three-digit System Speed Dial code.
Features Extension numbers can be programmed in a Personal Directory. However, in the Key and Behind Switch modes, the user must press an ICOM button before selecting the listing to dial the number. Considerations and Constraints While a Personal Directory on an MLX-20L telephone is being programmed, the user cannot receive calls (the caller hears a busy signal) but can still hear the telephone ringing. In Release 1.0, ringing is continuous, as in a normal call. In Release 1.
Features To use the System or Extension Directory feature, an MLX-20L telephone user presses the Menu button, then selects Directory from the display, then selects either type of directory from the display. The user then selects a range of letters from which to begin the search. The display shows the first seven listings from the directory that begin with the first letter in the range.
Features Single-Line Telephones Single-line telephone users cannot use the Extension Directory feature or the Personal Directory feature but can dial the listings in the System Directory by dialing the System Speed Dial codes assigned to the listings. Feature Interactions Account Code Entry and Forced Account Code Entry An MLX telephone user can program an account code on an outside Auto Dial button or (on MLX-20L telephones) as a listing in a Personal Directory.
Features Hold Labeling Press the Hold button to enter the Pause special character in a directory listing telephone number. Labeling is used to enter names of people, groups, and locations associated with the extensions in the system that are stored as listings in the Extension Directory. Labels (such as the name of a person or a business) associated with System Speed Dial numbers are also entered by using the Labeling feature and stored as listings in the System Directory.
Features Display At a Glance Telephone users, operators All MLX display telephones, MERLIN® II System Display Console, BIS-22D, BIS-34D Users Affected Mode Telephones System Programming See Labeling Description The following display telephones can be connected to the communications system: ■ MLX display telephones: MLX-20L (7-line by 24-character display) MLX-28D (2-line by 24-character display) MLX-10D (2-line by 24-character display) ■ Analog multiline display telephones: MERLIN II System Display C
Features Table 15 shows examples of call-handling displays. Table 15. Call-Handling Displays Sample Displays Making Calls Analog Multiline MLX When a user makes a call, the digits appear on the display as they are dialed by using the dialpad or using any of the quick dialing features (Auto Dial, Speed Dial, Directory, Last Number Dial, or Saved Number Dial). 1234 1234 If the user dials an extension and labels are programmed, the name is displayed after all the digits are dialed.
Features Table 15. - Continued Sample Displays Receiving Calls Analog Multiline MLx For inside calls, the display shows the name of the caller (if labels have been programmed) and/or the extension number. on analog multiline telephones, the display also shows if the call is a voice call (V) or a ringing call (R). Michel - Ext R Michel - x1234 For outside calls, the display shows the line that the call came in on.
Features The imprinted More button is used to read screens that include too much information to fit on the display all at once. The availability of more information is indicated by the appearance of a > character on the right side of the screen. On the 7-line x 24-character display, in a Release 2.0 (or later) system, this More symbol appears on Line 1, next to the More button. In a Release 1.0 or Release 1.1 system, the More symbol appears on Line 7.
Features If the user activates features, information on the Home screen is replaced with prompts and feedback. In general, prompts appear on Line 1 and feedback appears on Line 2. Menu Screen The Menu screen, illustrated in Figure 10 and Figure 11, lists features and functions that are used through the display, such as Alarm Clock and Directories. For all display users except the QCC system operator, the Menu screen also provides access to the extension programming function used to program the telephone.
Features Feature Screen The Feature screen provides quick access to commonly used features. When the user presses the Feature button, one of four Feature screens with feature names appears on the display. The feature names shown depend on what the user is doing and how the system and the user’s extension are programmed, as shown in Table 16. To select a feature, the user presses the button next to or below the feature name on the Feature screen.
Features NOTE: ■ ■ ■ ■ ■ Pickup Group appears on the display only if the telephone is part of a Pickup Group. Barge-In appears only on system operator consoles. Loudspeaker Page appears only if a loudspeaker paging system has been programmed. Last Number Dial and Park do not appear on a QCC. Camp–on can be used only to complete a transfer to an inside extension.
Features 1 2 3 4 5 6 7 Figure 13. 7-Line Display Inspect Screen for Programmed Button Analog Multiline Display Telephones The following types of information appear on the 1-line x 16-character or 2-line x 40-character display of an analog multiline display telephone: ■ ■ ■ ■ ■ Call-handling Information includes telephone numbers as they are dialed, the name or number of a caller, and the type of incoming call.
Features Feature Interactions Sample Displays Feature Description Analog Multiline MLX Account Code Entry When a user activates the feature, the display prompts the user to enter an account code. Acct: Acct: As the code is dialed, it appears on the screen next to the prompt. Acct: 123456 Acct: 123456 MLX telephone users program the Alarm Clock feature from the Menu screen. Analog multiline telephone users set the alarm by using the timekeeping buttons next to the display.
Features Sample Displays Analog Multiline MLX Feature Description Barge-In MLX telephone users see a message on the display when they use Barge-In. If Barge-In is denied, the message does not appear. No display Barge In The extension receiving the call also sees a message indicating who initiated the Barge-In call. The message remains on the display until the person hangs up. No display Barge In: Juanita Calendar See Date and Time.
Features Sample Displays Feature Description Analog Multiline MLX Conference As with any other call, the dialed digits appear on Line 1 of the display as a user sets up a conference call. 1234 1234 On MLX telephones, Line 1 shows the number of conference participants. No display Conference: 4 If an SA button is not selected automatically, the MLX telephone user is prompted to select a line.
Features Sample Displays Feature Description Analog Multiline MLX Coverage (continued) MLX telephones also show the caller’s information on Line 2 of the Home screen. No display Caller: FX-NYC Trk825 Date and Time An analog multiline telephone user can set the date and time on the display. On MLX telephones, the date and time are controlled by the system time. 3:00p We 4-01 Apr 01 3:00 In a Release 1.
Features Sample Displays Analog Multiline MLX No display Select Room No display Checked Out Available Occupied No display Checked Out Available No display PressHoldEnterGrpCl/CMS Entered GrpCl/CMS Supvr When the supervisor position is taken out of Supervisor Mode, the supervisor is prompted to press Drop. After the supervisor presses Drop, the new status is confirmed.
Features Sample Displays MLX Feature Description Analog Multiline Follow Me (continued) If the station from which calls are being forwarded is an MLX display telephone, the user sees a message indicating that calls are being forward. No display Forward to: Jeanne If the MLX telephone user enters an invalid destination, the display clears. If the analog multiline user enters an invalid destination, an error message appears.
Features Sample Displays Feature Description Analog Multiline MLX Group Calling (continued) After pressing either the Available or Unavailable button or dialing the feature code, supervisors with MLX telephones are prompted to indicate which group member they want to log in or out.
Features Sample Displays Feature Description Analog Multiline MLX Inspect MLX telephone users can inspect the contents of programmed buttons by pressing Inspect and then pressing the programmed button. In most cases, the display shows the feature or line assigned to the button. (In a Release 2.0 or later system, inspecting a Last Number Dial or Saved Number Dial button shows the number stored on the button.
Features Sample Displays Analog Multiline MLX Unread message * Co-worker Call Rosa Voice mail message V System Operator A Fax F *Jose 10:43 06/15 x7846 Rosa 11:03 06/15 x1625 VMS 11:03 06/15 x1234 ATT OPERATOR 11:03 06/15 x1223 FAX 11:03 06/15 x1236 Feature Description Messaging (continued) The display indicates the sender of the message. On MLX telephones, an unread message is marked with an asterisk (*).
Features Sample Displays Analog Multiline MLX Feature Description Night Service When a system operator with an MLX telephone uses a programmed Night Service button to turn on Night Service, a confirmation is displayed. No display Night Service ON If the operator must enter a password to turn Night Service on and off, the display prompts the operator for the password.
Features Sample Displays MLX Analog Multiline Feature Description PRI When an outgoing call is dialed on a PRI line, an analog multiline telephone display shows the Called Party Number. An MLX telephone display identifies the call as a PRI call and shows the Called Party Number. 5551234 PRI 5551234 When an incoming call is received on a PRI line, the display on an analog multiline telephone identifies the call as a PRI call; no telephone number is shown.
Features Sample Displays MLX Analog Multiline Feature Description Programming (continued) If the user presses a button that is already programmed, the name of the feature appears on the display. Camp On Camp On If the button is not programmed, the display shows that the button is blank. Blank Blank Any digits dialed during programming appear on the display on an analog multiline telephone.
Features Sample Displays Analog Multiline MLX Feature Description Reminder Service (continued) When an operator sets or cancels a reminder for an extension, the attendant is prompted for the extension. Rmdr Set Calls received via Remote Access show standard call information for outside calls, including the caller’s number if ANI or SID is available.
Features Sample Displays Feature Description Analog Multiline MLX Transfer When an MLX telephone user presses Transfer, the display prompts the user to dial the extension number. No display Transfer To: When an MLX telephone user initiates a transfer on a voiceannounced button (SA Voice or ICOM Voice), the user is prompted to enter the extension. No display Announce To: The display shows the digits as they are dialed.
Features Do Not Disturb At a Glance Users Affected Reports Affected Mode Telephones Telephone users, DLC operators Extension Information All All except QCC and single-line telephones Programming Code MLX Display Label *47 DoNotDisturb [DND] Description Do Not Disturb prevents calls from ringing and prevents paging over a user’s speakerphone. When the feature is turned on and the user receives an outside call, the caller hears ringback, but the user’s telephone does not ring.
Features Considerations and Constraints Do Not Disturb must be programmed onto an available button. If a user turns on Do Not Disturb while receiving a call (either ringing or voice announced), the caller continues to hear ringback (or voice announce), but the user who turned on Do Not Disturb does not hear ringing. The Do Not Disturb feature remains on.
Features Single-Line Telephones Do Not Disturb is not available on single-line telephones. Feature Interactions Auto Dial When a user turns on Do Not Disturb, the green LED goes on next to all Auto Dial buttons programmed with the user’s extension. Barge-In Barge-in overrides Do Not Disturb. Callback Calls to a user with Do Not Disturb turned on are not eligible for Callback queuing.
Features Paging Posted Message Speakerphone Paging calls cannot be made to a telephone with Do Not Disturb turned on. In a Release 2.0 (or later) system, when Do Not Disturb is turned on, the system automatically posts the Do Not Disturb message. This message appears on the Home screen of an MLX display telephone user with Do Not Displayed turned on, and on the screen of any inside caller with a display telephone who calls that user.
Features Drop See Conference.
Features Extension Status At a Glance Users Affected DLC operators, hotel or Calling Group supervisors/users, Call Management System (CMS) supervisors/users Reports Affected Direct Group Calling Information SMDR System Information All DLCs and Calling Group member telephones Mode Telephones Programming Code DLC *760 Status 0 *761 Status 1 *762 Status 2 Telephones (rooms or agents) *45 Status 1 *44 Status 2 Feature Code Activate Extension Status 32 + Hold (Calling Group/CMS only) Deactivate Extension S
Features Description Extension Status can be used by a system operator, a calling group or Call Management System (CMS) supervisor with a Direct-Line Console (DLC). Extension Status allows the system operator or supervisor to use the LEDs on a DLC to monitor the status of extensions differently from the standard callhandling status of available, busy, and Do Not Disturb.
Features Table 18. Extension Status for Calling Group/CMS Configuration Extension Status LED Status Meaning 0 Off Telephone is signed out from the group and the member is unavailable to take calls. 1 Flashing Used for CMS only. Telephone is in the After Call Work state; group member is unavailable to take calls. 2 On Telephone is signed into the group; calls can be sent to the group member.
Features If the system is programmed for Extension Status in the hotel configuration, telephones can be changed to Status 0 (regular call handling) only from the system operator console. Extension Status cannot be changed from rotary telephones.
Features NOTE: MLX display telephone users see only the first three characters dialed (for example, F76) when changing the status of telephones. In either the hotel or Calling Group/CMS configuration, regular multiline telephone users can change to Status 1 or Status 2 by pressing a programmed button for each state or by pressing the Feature button and dialing the feature code (45 for Status 1 or 44 for Status 2).
Features Forced Account Code Entry See Account Code Entry.
Features Forward and Follow Me At a Glance Users Affected Reports Affected Mode Telephones Sending Receiving Programming Code Forward Feature Code Forward On To inside ext. To outside no. Follow Me On Forward/Follow Me Off At sending ext. At receiving ext., for one sending ext. At receiving ext., for all sending ext.
Features Description Forward and Follow Me provide two ways for users to send calls to another number. Calls can be forwarded either to another inside extension (for example, if a user is temporarily working at a different desk) or to an outside number (for example, if a user is working at home). When calls are forwarded to an outside number, the feature is called Remote Call Forward. NOTE: Calls forwarded to outside telephone numbers may vary in transmission quality.
Features Forward, Remote Call Forward, and Follow Me do not send the following types of calls: ■ ■ ■ ■ ■ ■ ■ ■ Voice-announced inside calls Calls received on a Cover button Returning parked or transferred calls Callback calls from the system Calls received on a Shared SA button Calls received on a Call button on a QCC Calls transferred from a Calling Group for a voice messaging system (VMS) connected to a port programmed as Generic VMI Calls forwarded from other extensions Calls received on a Personal Li
Features Table 19. Forwarded Call Ringing Calls forwarded to... Telephone Type Inside Extension Outside Number Multiline Forwarding telephone rings once. Green LED continues flashing (call can still be answered). Receiving telephone rings and green LED flashes at available SA or ICOM button until call is answered. Forwarding telephone does not ring. Receiving telephone rings. Single-line Forwarding telephone rings until call is answered.
Features No error tone sounds when a user with a restricted telephone uses Remote Call Forward. However, when a call eligible for forwarding is received, the system checks restrictions and denies the forward if the outside telephone number is not on an Allowed List assigned to the telephone or is included on a Disallowed List assigned to the telephone. If a user is off-hook while turning on Forward, Remote Call Forward, or Follow Me, and enters an invalid destination, he or she hears an error tone.
Features Queued Call Consoles Calls cannot be forwarded from a QCC to another extension or an outside number. (The QCC operator uses Position Busy instead.) However, users can forward calls to an individual QCC. To turn on Follow Me for another extension at a QCC, the system operator presses the Feature button, selects Follow Me from the display, and at the prompt dials the extension of the forwarding telephone.
Features To cancel Forward and Follow Me from other extensions at the destination telephone, the multiline telephone user presses the Feature button, dials *34, and does one of the following: To cancel forwarding from one extension, the operator dials that extension. ■ To cancel forwarding from all extensions, the operator dials *.
Features Feature Interactions Account Code Entry Account codes cannot be entered for calls forwarded to outside telephone numbers. Account codes are not necessary for calls forwarded to extensions. Allowed Lists and Calling Restrictions A user with an outward or toll restricted telephone cannot forward calls to an outside number unless the number is on an AIlowed List assigned to the telephone. No error tone sounds when a user with a restricted telephone uses Remote Call Forward.
Features 194 Call Waiting Call Waiting does not apply for forwarded calls because the system tries the destination telephone instead of the forwarding telephone. One exception is that when the call is not forwarded (for example, because the user has tried to use Remote Call Forward from a restricted telephone), Call Waiting functions normally.
Features When an MLX display telephone user turns Follow Me on or off, the display prompts for the forwarding extension. After the feature is turned on, the message Signed In appears. After the feature is turned off, the message Signed Out appears. If an MLX display telephone user enters an invalid destination while turning on Forward, the display clears. If a user enters an invalid extension while turning on Follow Me at an analog multiline display telephone, the display shows Error.
Features 196 Personal Lines When an extension is programmed as the principal user of a Personal Line, calls arriving on the Personal Line can be forwarded to an outside number (if the extension can use Remote Call Forward), unless the Personal Line is a loop-start trunk with unreliable disconnect. Pickup Pickup cannot be used to answer calls being forwarded to an outside telephone number. Pools A pool can be used to forward calls to an outside telephone number.
Features System Access/ Intercom Buttons A Shared SA button cannot be used to turn on Forward or Remote Call Forward for the principal’s telephone. Calls received on a Shared SA button are not forwarded.
Features Group Calling At a Glance Users Affected Reports Affected Mode Telephones Supervisor Member Programming Code Any telephone In-Queue Alarm Calling Group supervisor Unavailable (ES Status 0) Available (ES Status 2) Calling Group members Log in/out Feature Code Calling Group supervisor Enter supervisory operation Exit supervisory operation Unavailable (ES Status 0) Available (ES Status 2) Calling Group members Log in Log out MLX Display Label Unavailable (ES Status 0) Available (ES Status 2) Tele
Features At a Glance (continued) System Programming Maximums Calling Groups Telephones per group Calling Groups per telephone Calling Groups per trunk Delay announcement devices per system Message Waiting Receivers per Calling Group Assign Calling Group members and Calling Group supervisors to each Calling Group: ● Extensions → More → Grp Calling → Members Assign lines/trunks to ring into Calling Group: ● Extensions → More → Grp Calling → Line/Pool Select hunt type—circular or linear: ● Extensions → More
Features At a Glance (continued) Maximums (continued) Overflow Threshold (Calls-in-Queue Alarm) External Alerts per group Overflow Receivers per group Factory Settings Calling Group extension numbers Extension Status Hunt Type Group Type 1 (range 1—99) 1 1 (can be shared among groups) 770—791, 7920—7929 Calling Group/CMS Circular Auto Logout For additional information about Calling Group activities, see Extension Status.
Features Calling Group members log in when they are ready to take calls (available status) and log out while they finish call-related activities or when they leave their positions (unavailable status). Calls are sent to a Calling Group member only if the member is logged in and is not busy on another call.
Features The supervisor console should include the following programmed buttons: ■ One button per Calling Group member, programmed with the member’s extension on the telephone or an optional DSS. ■ A Calls-In-Queue Alarm button (either on the console or on a DSS), programmed with the Calling Group’s extension, for monitoring calls in queue. A supervisor who manages more than one group needs a button for each group.
Features share one. The delay announcement device should not be assigned as a Calling Group member. When no Calling Group members are available and calls enter the Calling Group queue, the announcement device answers the call that has been waiting longest and plays the recorded message.
Features NOTE: Message-waiting indications cannot be sent to the extension number assigned to the group unless this option is programmed. The messagewaiting receiver cannot distinguish between messages left for the Calling Group and personal messages. Overflow Threshold (Calls-in-Queue Alarm Threshold) The Overflow Threshold is the number of calls (1-99) allowed in the queue before calling members are notified.
Features queue can provide overflow coverage for more than one Calling Group. If no Overflow Receiver is programmed, the call continues to ring in the queue until it is answered or the caller hangs up. Calling Group Overflow Receiver. Before calls are directed to an Overflow Receiver that is a Calling Group, the following conditions must be met: ■ The number of calls in the queue must be equal to or greater than the programmed Overflow Threshold.
Features Calling Group Type The Group Type setting determines whether or not the system automatically logs in members of a Calling Group following a power failure. The setting also determines the type of voice messaging interface (VMI) when the Calling Group is used to connect voice messaging systems or automated attendant applications.
Features To allow all Calling Group members’ extensions to ring when an outside call is not answered within three rings, the trunks programmed to ring into the queue can also be assigned to buttons on Calling Group members’ telephones and programmed for delayed ring. This does not work for inside calls, Remote Access calls, and Direct Inward Dial (DID) calls, nor if a delay announcement device is assigned to the group.
Features Telephone Differences Direct-Line Consoles A DLC can be a member of a Calling Group and is normally used as the Calling Group supervisor position. Supervisor positions must be assigned to a DLC.
Features Other Multiline Telephones Calling Group members log into the group by pressing the programmed Available button or by pressing the Feature button and dialing 44. To log out, the group member can press the programmed Available button or can press the Feature button and dial *44. To see the number of calls waiting in queue, a group member with an MLX display telephone presses the Inspect button followed by the programmed Calls-in-Queue Alarm button.
Features Callback Calls made to a Calling Group are not eligible for Callback because the call rings into the Calling Group’s queue. However, Callback can be used for calls to individual Calling Group member extensions or to the delay announcement device.
Features Display Calling Group agents with MLX display telephones see feedback messages on the display when they log into the Available state. When a Calling Group supervisor with an MLX display telephone logs Calling Group members in or out, a message appears on the supervisor display and on the group member’s display.
Features Labeling An alphanumeric label can be assigned to the Calling Group. The label is displayed on incoming Calling Group calls to MLX Calling Group members or when an MLX display telephone user presses the Inspect button and an Auto Dial button programmed with the Calling Group’s extension number. Messaging Users can leave messages for the Calling Group only if the system has been programmed with a designated Calling Group Message Receiver.
Features Pools Trunks assigned to pools can be assigned to ring into a Calling Group. An incoming call on a trunk assigned to the pool rings on an SA button even if the Calling Group member has a Pool button assigned. Remote Access Remote Access users cannot log into a Calling Group, but a Remote Access user can call into a Calling Group regardless of the restrictions applied. When the call rings at a Calling Group member’s telephone, it rings as an outside call.
Features Transfer A call transferred to a Calling Group is not returned to the originator; the call is handled like any other call received in the Calling Group. For example, the system follows the same hunt sequence to locate an available Calling Group member, and the call is eligible for a delay announcement if one is programmed.
Features Headset Options At a Glance Users Affected Reports Affected Mode Telephones Programming Code Headset Hang Up Headset Status Headset Auto Answer Headset/Handset Mute MLX Display Label Headset Hang Up Headset Status Headset Auto Answer Headset/Handset Mute Telephone users, operators Extension Information All MLX telephones *781 (centralized telephone programming only; not applicable on QCC) *782 *780 *783 Hdset,Hang Up Hdset,Status [Hdset,Stat] Hdset,Auto Answer [Hdset,Auto] Hdset,Mute [Hdset,Mute]
Features A Headset Hang Up button must be programmed for an MLX telephone or MLX DLC through centralized telephone programming for the user or operator to be able to use the headset. A Headset Hang Up button is not needed and cannot be programmed on a Queued Call Console (QCC). To give control of headset/handset operation to an MLX telephone user or MLX DLC operator who has a Headset Hang Up button, a Headset Status button can also be programmed, as described in the next section.
Features When Headset Status is on, switchhook operation is disabled. The handset or speakerphone can be used to make or answer a call, but the only way for the user or operator to disconnect from a call is by pressing the Headset Hang Up button. The user or operator can turn off the headset and switch back to switch hook operation by pressing the Headset Status button. (The green LED next to the button goes off.
Features Headset/Handset Mute Headset/Handset Mute allows an MLX telephone user or operator to turn the microphone in the headset or handset off and on. The user or operator can then talk privately with another person in the same room without the caller hearing the conversation. If headset operation is on, Headset/Handset Mute turns off the headset microphone; if headset operation is off, Headset/Handset Mute turns off the handset microphone.
Features Telephone Differences Queued Call Consoles A QCC does not have a Headset Hang Up button, nor can the button be programmed. Headset operation is automatically available, and Headset Auto Answer, Headset/Handset Mute, and Headset Status are fixed buttons on a QCC. The function of disconnecting calls served by the Headset Hang Up feature is replaced with the Release, Forced Release, Camp-On, and Automatic Release features.
Features 220 Conference Headset Auto Answer is turned off automatically while a user or operator is setting up a conference, and must be turned on manually to resume using the feature. Do Not Disturb If the MLX telephone user with Headset Auto Answer turned on uses Do Not Disturb, any calls that override Do Not Disturb (such as Barge-In calls and Callback calls) are answered automatically.
Features Hold At a Glance Users Affected Reports Affected Telephone users, operators Mode All Telephones All Feature Code Hold Hold Release 771 ** System Programming Factory Settings Hold Disconnect Interval DLC Operator Automatic Hold Operator Hold Timer Hold Timer for users QCC Hold Return QCC Hold Release Operator Information, System Information Change Hold Disconnect Interval: ● Lines/Trunks → More → HoldDiscnct Enable or disable DLC Operator Automatic Hold for all DLC operators: ● Operator
Features An outside caller on hold hears Music-on-Hold, if programmed, or silence. If a call on hold is not picked up within a set length of time, the person who put the call on hold hears a reminder — a beep if the person is a telephone user, or an abbreviated ring if the person is a Direct-Line Console (DLC) or QCC system operator. This Hold Timer is fixed at 60 seconds for telephone users. It is programmable for DLC and QCC operators, as described below.
Features ■ QCC Hold Return determines what happens to a call that a QCC operator has put on hold and that has not been picked up after the Operator Hold Timer has expired twice. (Note that the timer is not counted as having expired until the operator actually hears the reminder. ) This option can be set to the following values: — Remain on Hold (the factory-set default) — the call remains on hold until picked up.
Features Telephone Differences Direct-Line Consoles When DLC Operator Automatic Hold is enabled, a DLC operator can put an active call on hold by pressing another line button or DSS button. If the system is programmed for One-Touch Transfer, the operator can press an Auto Dial or DSS button to put an active inside or outside call on hold and initiate a transfer, whether or not DLC Operator Automatic Hold is enabled.
Features Single-Line Telephones A single-line telephone user can put a call on hold by sending a switchhook flash — pressing and releasing the Recall or Flash button or the switchhook, depending on the telephone model. NOTE: Some single-line telephones, such as AT&T models 2500YMGK and 2500MMGK, use a timed disconnect. On these telephones, pressing the switchhook disconnects the call. The user must use the Recall button instead of the switchhook to send a switchhook flash.
Features Disallowed Lists The Hold button is used to enter a wild card character in a Disallowed List entry. Display When a call is first put on hold, the display on an MLX telephone briefly shows Call On Hold. This message reappears briefly each time the Hold Timer expires. On a QCC only, when a held call returns to the queue after the second hold reminder, the call is identified by call type and by the name and extension number of the system operator who put it on hold.
Features Recall Single-line telephones use a switchhook flash to put a call on hold, by pressing and releasing the Recall or Flash button or the switchhook, depending on the telephone model. Speed Dial The Hold button is used to enter the Pause special character in a Personal Speed Dial or System Speed Dial telephone number.
Features Idle Line Preference See Automatic Line Selection and Ringing/Idle Line Preference.
Features Inside Dial Tone At a Glance Telephone users, operators Users Affected Reports Affected Mode System Information All Telephones All System Programming Options → InsideDial Factory Setting Inside dial tone Description The system’s inside dial tone is heard when a user lifts the handset or presses the Speaker button after an SA or ICOM button is selected.
Features Inspect At a Glance Users Affected Telephone users, operators Mode All Telephones MLX display telephones Description Inspect allows an MLX display telephone user who is on a call to see call information about another call that is ringing, alerting, or on hold.
Features If a user inspects a line that someone else is using, the display shows that the line is in use. If Inspect is activated and someone makes a voice-announced call or a Group Page to the user, the Inspect feature is canceled and the Home screen is displayed. If the user presses the Feature, Menu, or Home button while Inspect is activated, Inspect is canceled.
Features Feature Interactions Alarm (Operator) Inspect can be used on an MLX DLC or a Queued Call Console (QCC) to display the number of alarms. Conference If the user presses the Conference button while Inspect is activated, Inspect is canceled and the system tries to activate the Conference feature. Direct Station Selector Inspect can be used to display limited information, such as extension number and label and number of messages, for each DSS button.
Features Last Number Dial Starting with Release 2.0 systems, if a Last Number Dial button is inspected, the display shows the last number stored for dialing. If no number was stored, the feature name is displayed. Paging If the user gets a voice-announced inside call or a Group Speakerphone Page while using the Inspect feature, the Inspect feature is canceled and the user is returned to the Home screen. Saved Number Dial Starting with Release 2.
Features Integrated Administration At a Glance Users Affected Reports Affected Mode System manager, installer Direct Group Calling Information Group Coverage Information GS/LS Trunk Information System Information Key and Hybrid/PBX Telephones All Factory Settings Automated Attendant Calling Group Call Answer Calling Group FAX Response Calling Group Information Service Calling Group Message Drop Calling Group Voice Mail Calling Group Coverage Group Reliable Disconnect Delay Ring Coverage Delay Ring VMS
Features The switch and the applications share the following information: ■ System numbering of extensions, trunks, and pools ■ System labeling — the user or other name associated with each extension, trunk, and pool ■ The Coverage Group that sends its calls to the applications ■ The Calling Group set up for each service of the applications ■ The Reliable Disconnect setting for loop-start trunks ■ The Delay Ring and Coverage Delay Interval settings ■ The Transfer Return Time and VMS Transfer R
Features Integrated Administration provides the following additional functions: Application Switch Defaults (on the Technician Maintenance menu, for qualified technicians only) displays current values and allows the user to change the following settings used by the applications: Coverage Group Automated Attendant Calling Group ■ Call Answer Calling Group ■ FAX Response Calling Group ■ Information Service Calling Group ■ Message Drop Calling Group ■ Voice Mail Calling Group ■ ■ This screen also displays
Features runs every day at 3:00 a.m., comparing the application database to the switch programming and bringing the two into agreement. The program makes changes, as necessary, only to the application database, according to the rules listed in Table 20. It does not change the switch programming. Table 20. Database Reconciliation Rules Extension appears in... Switch Application Database Action yes yes None. yes no Extension is added to database.
Features Table 21. Voice Channels Required No. of Channels Required Trunks Subscribers Busy-hour Calls 2 1 to 6 1 to 20 1 to 20 4 7 to 18 21 to 60 21 to 60 6 19 to 24 61 to 80 61 to 80 8 25 to 42 81 to 200 81 to 200 12 Over 42 201 to 300 201 to 300 Installation Overview The qualified technician uses Integrated Administration during installation as follows. (This list describes a sequence of tasks, not a step-by-step procedure.
Features 4. Select Extension Directory and on the resulting screens, program the following: Assignment of extensions as AUDIX Voice Power subscribers (if FAX Attendant is installed, this step also assigns the extensions as FAX Attendant subscribers) ■ Assignment of special-purpose extensions ■ Labeling of extensions ■ 5. Select System Programming/Switch Admin from the AUDIX Voice Power or AUDIX Voice Power/FAX Attendant menu, and program any of the following services, as applicable.
Features Operation The user accesses Integrated Administration in one of the following ways: ■ Log in to IS-III as is and enter a password, if applicable. The Integrated Solution III menu (for users) appears, with the following selections for Integrated Administration: AUDIX Voice Power (AVP) or AUDIX Voice Power/FAX Attendant (AVP/FA) Extension Directory User Maintenance ■ Log into IS-III as maint and enter the maintenance password.
Features Table 22. – Continued Label Action Key [F2] Display a pop-up form for deleting information, such as deleting lines and pools from the Calling Group for a service. Display [F1] or [F4] Display information about the record on the current screen, such as the label associated with an extension. Frm–Mgmt [F7] (Frame Management) Display options for managing the screen, such as refresh and resize. Help [F1] Display help for the current screen.
Features Automated Attendant Call Answer Information Service Message Drop Voice Mail Application Switch Defaults AUDIX Voice Power Switch Defaults 770 - Calling Group: 7926 - Calling Group: 7927 - Calling Group: 7928 - Calling Group: 7925 - Calling Group: 30 Coverage Group: Reliable Disconnect: Delay Ring: Coverage Delay Ring: VMS Transfer Return Interval: Transfer Return Time: AVP Default [yes/no] 2 3 6 6 Current Switch no 2 3 4 4 Application Switch Defaults AUDIX Voice Power/FAX Attendant Switch De
Features columns, other than at initial installation, indicates that the values have been changed through system programming on the switch, using the programming console or SPM. This information can be helpful in troubleshooting problems.
Features ■ Delay Ring and Coverage Delay Ring The user can change these values by positioning the cursor on the appropriate field and entering a new value. The range for Delay Ring is 1 to 6 rings; the range for Coverage Delay Ring is 1 to 9 rings. The combined total of these two values should be less than either the VMS Transfer Return Interval or the Transfer Return Time.
Features together with the label for each extension, if there is one. If the directory does exist, the technician has the following choices: ■ Exit without making any changes to the database, using [F6] (Cancel), ■ Re-install the database. This choice completely replaces the existing extension directory in the application database. ■ Reconcile the database with the switch. This choice follows the same rules as the daily reconciliation program, as described earlier in Table 20.
Features The user can press [F2] (Delete) to delete the information on the extension from the application database. (If the extension still exists on the switch, the information will be restored to the application database the next time the reconciliation program runs.) If the user enters a non-valid extension (one that is not in the extension directory), when he or she finishes with this screen and presses [F3] (Save), a request for confirmation appears.
Features AUDIX Voice Power User nnnn Extension: Add User to AUDIX Voice Power Cover Group: [yes/no] AUDIX Voice Power button number: -- AUDIX Voice Power/FAX Attendant User nnnn Extension: Add User to AUDIX Voice Power Cover Group: [yes/no] AUDIX Voice Power button number: -Private Fax Extension: ---- Figure 16. AUDIX Voice Power and AUDIX Voice Power/FAX Attendant User Screens ■ Extension The extension displayed is the one entered in the Extension Directory screen.
Features The Auto Dial button programming does not appear in the application database. As a result, if the user returns to this screen, Integrated Administration does not show the button nor prevent the programming of a different button with the same Auto Dial number. To determine what buttons are programmed on an extension, the user must use Inspect at the telephone or through centralized telephone programming.
Features ■ ■ Add Auto Dial button for Automated Attendant Calling Group (770). Add private fax extension(s) to or delete from AUDIX Voice Power Coverage Group. Screen Results When the user finishes with the AUDIX Voice Power User or AUDIX Voice Power/FAX Attendant User screen and presses [F3] (Save), the Subscriber screen appears for AUDIX Voice Power or for AUDIX Voice Power/FAX Attendant. The Subscriber screens are for programming application parameters and do not send any information to the switch.
Features System Programming/Switch Admin Form Channel 0 1 2 3 4 5 6 7 8 9 10 11 Extension ------------------------------------- Service [Service] [Service] [Service] [Service] [Service] [Service] [Service] [Service] [Service] [Service] [Service] [Service] Figure 17. System Programming/Switch Admin Form Screen The purpose of this screen is to assign switch extensions to AUDIX Voice Power and FAX Attendant services.
Features Switch Programming Results The following information is sent to the switch (see “Application Switch Defaults,” earlier in this section, for details): ■ Reliable Disconnect = yes. ■ Delay Ring = 2. ■ Coverage Delay Ring = 3. ■ VMS Transfer Return Interval ■ = 6. Transfer Return Time = 6. The following service-specific information is sent to the switch for the services selected.
Features If Call Answer is selected ■ ■ ■ ■ ■ ■ Add label AUDIXVP to or delete from Call Answer extension(s). Add label AUDIXVP to Call Answer Calling Group (7926) (when first Call Answer extension is added) or delete label (when last Call Answer extension is deleted). Set group type to Integrated VMI for Call Answer Calling Group (when first Call Answer extension is added) or to Auto Logout (when last Call Answer extension is deleted).
Features If Information Service is selected ■ ■ ■ ■ ■ ■ Add label AUDIXVP to or delete from Information Service extension(s). Add label AUDIXVP to Information Service Calling Group (7927) (when first Information Service extension is added) or delete label (when last Information Service extension is deleted). Set group type to Integrated VMI for Information Service Calling Group (when first Information Service extension is added) or to Auto Logout (when last Information Service extension is deleted).
Features Screen Results On initial installation of IS-III, when the user finishes with the System Programming/Switch Admin Form screen, the system steps through the applicable screens shown in Figure 19 through Figure 27, depending on the services selected on this form. On subsequent access, when the user finishes with the System Programming/ Switch Admin Form screen, the AUDIX Voice Power or AUDIX Voice Power/FAX Attendant menu returns.
Features Automated Channels: Extensions : Attendant nn nn nn nn nnnn nnnn nnnn nnnn Automated Attendant Usage: [ ] Figure 19. Automated Attendant Screen ■ ■ Channels and Extensions The values displayed are the ones entered for Automated Attendant on the System Programming/Switch Admin Form screen. Automated Attendant Usage The user presses [F2] (Choices) and selects Immediate, Delayed, or Night Service.
Features If Automated Attendant Usage has not been changed: On initial installation, the screen for the next service selected on the System Programming/Switch Admin Form screen appears — see Figure 23 through Figure 27. On subsequent access, the System Programming/Switch Admin Menu screen returns.
Features Automated Attendant - Delayed Call Handling Channels: Extensions : nn nn nn nn nnnn nnnn nnnn nnnn Backup Operator Extension: ---- Figure 21. Automated Attendant Delayed Call Handling Screen ■ ■ Channels and Extensions The values displayed are the ones entered for Automated Attendant on the System Programming/Switch Admin Form screen.
Features On subsequent access, the System Programming/Switch Admin Menu screen returns. Automated Attendant - Night Service Channels: Extensions: nn nn nnnn nnnn Night Service Operators: ---- ---- ---- ---- ---- ---- ---- ---- Figure 22. Automated Attendant Night Service Screen ■ Channels and Extensions The values displayed are the ones entered for Automated Attendant on the System Programming/Switch Admin Form screen.
Features Call Answer When the user has selected Call Answer or Automated Attendant as a service on the System Programming/Switch Admin Form screen during initial installation, or selects Call Answer from the System Programming/Switch Admin Menu screen on subsequent access, the screen shown in Figure 23 appears.
Features FAX Response When the user has selected FAX Response as a service on the System Programming/Switch Admin Form screen during initial installation, or selects it from the System Programming/Switch Admin Menu screen on subsequent access, the screen shown in Figure 24 appears.
Features Information Service When the user has selected Information Service as a service on the System Programming/Switch Admin Form screen during initial installation, or selects it from the System Programming/Switch Admin Menu screen on subsequent access, the screen shown in Figure 25 appears.
Features Message Drop When the user has selected Message Drop as a service on the System Programming/Switch Admin Form screen during initial installation, or selects it from the System Programming/Switch Admin Menu screen on subsequent access, the screen shown in Figure 26 appears.
Features Voice Mail When the user has selected Voice Mail or Automated Attendant as a service on the System Programming/Switch Admin Form screen during initial installation, or selects Voice Mail from the System Programming/Switch Admin Menu screen on subsequent access, the screen shown in Figure 27 appears.
Features Considerations and Constraints Integrated Administration never adds or changes extensions on the switch. When the application database is reconciled with the switch extension database, the switch information is always assumed to be correct. When Integrated Administration is sending information to the switch, users are blocked from entering system programming at the console or SPM until the send is finished.
Features Group Calling AUDIX Voice Power services and the FAX Response service are set up as members of dedicated Calling Groups. Integrated Administration sets up the necessary Calling Groups with the applicable options for correct operation of these services. Labeling Names entered on the Extension Directory screen are sent to the switch and appear on system programming Labeling screens on the programming console or SPM.
Features Labeling At a Glance Users Affected Reports Affected Telephone users, operators Mode Dial Plan Direct Group Calling Information Extension Directory Group Coverage Information Label Information Operator Information System Directory All Telephones Display telephones System Programming Create, change, or delete System Directory listings: ● More → Labeling → Directory → System Assign extension labels: ● More → Labeling → Directory → Extension Create, change, or delete Personal Directory listing
Features Description Through the use of Labeling, the system manager can program the system to provide identification information (called labels) and posted messages on display telephones. Alphanumeric labels can be assigned to the following: ■ System Directory listings to identify the company or person associated with a specific System Speed Dial number. This information is displayed when a user accesses the System Directory.
Features Table 23. Factory-Set Posted Messages and Their Codes Number Message 01 DO NOT DISTURB (fixed in Release 2.0, changeable in earlier Releases) 02 OUT TO LUNCH (changeable) 03 AT HOME (changeable) 04 OUT SICK (changeable) 05 IN A MEETING (changeable) 06 IN A CONFERENCE (changeable) 07 WITH A CLIENT (changeable) 08 WITH A CUSTOMER (changeable) 09 AWAY FROM DESK (changeable) 10 OUT ALL DAY (changeable) 11-20 CUSTOM MSG 11, 12, etc.
Features NOTE: The availability of the caller identification information may be limited by local-serving (caller’s) jurisdiction, availability, or central office equipment. Programmed labels cannot be shown on non-display telephones or on singleline telephones. Telephone Differences Multiline Telephones Only MLX-20L telephone users can have a Personal Directory.
Features 270 Messaging The labels stored in the Extension Directory appear on MLX display telephones when users send each other messages. Messages include the name (the seven-character label) of the user who sent the message and the time and day the user called. Posted messages are created and changed by using Labeling. Speed Dial Labeling is used to enter the telephone numbers and label information associated with System Speed Dial codes.
Features Language Choice At a Glance Users Affected Telephone users, operators, system manager Reports Affected Mode Extension Information SMDR System Information All Telephones MLX telephones only Feature Code English French Spanish System Programming 790 791 792 Select a language for the entire system: More → Language → SystemLang Select a language for an extension: ● More → Language → Extensions Select a language for SMDR headers: ● More → Language → SMDR Select a language for printing programmi
Features ■ The system manager can program the entire system to operate in English, French, or Spanish, including MLX prompts and displays, SMDR headings, and system programming reports. ■ The system manager can program specific extensions or consecutive block of extensions in English, French, or Spanish as necessary. In addition, an individual user with a Release 1.1 or later MLX telephone can choose one of the three languages most appropriate for his or her own extension.
Features SMDR Report Language Through system programming, SMDR reports can be printed with headers in English, French, or Spanish, independently of the languages selected for the communications system and for SPM. Programming Report Language Through system programming, programming reports can be printed in English, French or Spanish, independently of the language selected for the system or for SPM.
Features pressing [F10] and making a selection, the SPM user can select a different language for this window for the duration of the current session. Considerations and Constraints After a frigid start, the system language reverts to the default setting, English. If a user tries to set the language on a telephone other than a Release 1.1 or later telephone, he or she hears a reorder tone or an error beep.
Features Last Number Dial At a Glance Users Affected Reports Affected Telephone users, operators Mode Telephones All All except QCC Programming Code *84 Feature Code 84 MLX Display Label LastNumDial [Last#] Maximums 1 Last Number Dial button per multiline telephone 16 digits saved by Last Number Dial Extension Information Description Last Number Dial automatically saves the last number dialed from a telephone and allows the user to call the number again without manually redialing.
Features Last Number Dial saves whatever you dial, whether the number is valid or not. If a user dials a telephone number and, after the call is connected, dials additional digits such as an account number or password, Last Number Dial saves all digits, including those dialed after the call is connected.
Features Single-Line Telephones To redial a number using Last Number Dial, the single-line telephone user lifts the handset and then, while listening to inside dial tone, dials #84. The number that was last dialed is dialed automatically. Feature Interactions Auto Dial Last Number Dial does not store numbers dialed using an inside Auto Dial button.
Features 278 SMDR All outside numbers dialed using Last Number Dial are recorded on the SMDR report. System Access/ Intercom Button When Last Number Dial is used on a call made with a Shared SA button, the number is stored on the telephone where Last Number Dial was used, not on the principal extension. Transfer Last Number Dial can be used to dial the outside number of the telephone to which the call is being transferred.
Features Line Request At a Glance Users Affected Mode Telephones Telephone users, operators All All except MLC-5 cordless, QCC, and single-line telephones Description If a user wants to make a call on a Personal Line (outside line assigned to a button) that is busy (the green LED next to the button is on or flashing), Line Request notifies the user when the line is available. Line Request is automatically available and does not require programming.
Features Mode Differences Hybrid/PBX Mode In the Hybrid/PBX mode, Line Request can be used for Personal Lines or special purpose lines (such as WATS) assigned to line buttons on a multiline telephone. Callback should be used instead of Line Request to complete calls to busy extensions or outside numbers when the call is made by using a pool in which the trunks in the pool are busy. Key and Behind Switch Modes Line Request only works for outside lines that are assigned to line buttons.
Features Messaging At a Glance Users Affected Reports Affected Telephone users, operators Mode Telephones All Direct Group Calling Information Extension Directory Extension Information Label Information All Programming Code *38 (Operator only) Send/Remove Message *25 Leave Message *751 Posted Message *26 (Analog display telephones only) Delete Message *27 (Analog display telephones only) Return Call *28 (Analog display telephones only) Next Message *29 (Analog display telephones only) Scroll Feature
Features At a Glance (continued) System Programming Change or add posted messages: Labeling → More → PostMessage Identify fax station jacks, assign Fax Message Waiting Receivers, specify length of time before system sends Fax Message Waiting Indication: ● AuxEquip → Fax → Msg Waiting Assign a Message Waiting Receiver for a Calling Group: ● Extensions → More → Grp Calling → Message ● Maximums Messages per display telephone Message Waiting Receivers programmed for Fax Message Waiting Receiver telephones pe
Features A Send/Remove Message button is a fixed button on Queued Call Consoles (QCCs) and cannot be reassigned. The button is factory-assigned to DLCs on button 32 when the system has fewer than 32 lines. If the system has 32 (or more) lines, the button is not assigned; button 32 is assigned to line 32. On a DLC, Send/Remove Message can be assigned to any available button via extension or centralized telephone programming.
Features If the caller leaves another message for the same person before that person responds to a previous message, the previous message is overwritten. A person with a display telephone who has received a message sees only the caller’s name (if labels are programmed) or extension and date and time for the new message.
Features When the Message LED is on and the user does not have a display telephone, he or she must check with potential sources (that is, voice messaging system or system operator) to get the messages. When all messages are retrieved, the user can turn the LED off by pressing the Feature button and dialing 54. In this case, the Message LED goes off even if the message waiting indication was sent by more than one source (such as the system operator and a fax machine).
Features An analog multiline telephone user can read messages by pressing the Message button. The first message received is shown on the display. If the message is longer than one line, the user presses a programmed Scroll button or presses the Feature button and dials 29. To see the next message, the user presses a programmed Next Message button or presses the Feature button and dials 28. To return the call, the user presses a programmed Return Call button or presses the Feature button and dials 27.
Features Posted Messages Users can post a message to provide special information to co-workers with display telephones—for example, where the person is when not answering the telephone or why the person does not want to be disturbed. When a user with a display telephone calls a co-worker with a message posted, the posted message is shown on the caller’s display (even if the call is answered). Users do not need a display telephone to post a message.
Features Considerations and Constraints In Release 2.0 and later, if the user has a programmed Posted Message button and the Do Not Disturb feature is turned on, the system automatically posts the DO NOT DISTURB message on the display. When the feature is turned off, the message is canceled. However, posting or canceling the DO NOT DISTURB message does not turn the feature on or off.
Features Telephone Differences Direct-Line Consoles The Send/Remove Message feature is a system operator-only feature used by the DLC system operator to turn on the Message LED to indicate a message waiting. For telephones without a display, Send/Remove Message is the only way the Message LED can be turned on and off by system operators. A Send/Remove Message button is factory assigned to an MLX-28D used as a DLC.
Features Feature Interactions Barge-In If Barge-In is used to contact a user with a posted message, the caller’s telephone does not display that message. Directory When an Extension Directory is used to call a co-worker with a posted message, the posted message is not displayed on the caller’s telephone.
Features automatically post or unpost the message when the feature is turned on or off. A user can post or unpost a DO NOT DISTURB message by pressing a programmed Posted Message button. However, this does not turn on or off the Do Not Disturb feature. Group Calling Users can leave messages for the Calling Group only if the system has been programmed with a designated Calling Group Message Receiver. The Calling Group also receives fax message-waiting indications directed to the Calling Group.
Features transfer, extension C receives the message even if extension C does not answer and the call is ringing at extension B as a transfer return. If an inside call is transferred to a telephone with a posted message, only the display telephone user who transfers the call, and not the original caller, sees the posted message even after the transfer is completed.
Features Microphone Disable At a Glance Users Affected Reports Affected Telephone users, DLC operators Mode Telephones All All MLX (except QCC) System Programming Extension Directory Enable or disable individual MLX telephone microphones: → More → Mic Disable ● Extensions Factory Setting Enabled Description Microphone Disable can be assigned via system programming to any MLX telephone except a Queued Call Console (QCC) to limit the use of the speakerphone.
Features Telephone Differences Queued Call Consoles The microphone on a QCC cannot be disabled. Other Multiline Telephones Microphone Disable cannot be assigned to analog multiline telephones. Single-Line Telephones Microphone Disable cannot be assigned to single-line telephones. Feature Interactions Auto Dial, Last Number Dial, and Saved Number Dial Pressing an Auto Dial, Last Number Dial, or Saved Number Dial button turns on the speakerphone so the user can hear the number being dialed.
Features Multi-Function Module At a Glance Telephone users except DLC, QCC operators Users Affected Reports Affected SMDR Mode All Telephones MLX telephones except QCC Hardware Tip/ring interface RISK OF ELECTRICAL SHOCK: Follow all warnings and cautions. WARNING: ONLY a qualified technician should install, repair, or set options for an MFM. ■ Do not touch the circuitry on the MFM. Touching the circuitry may result in component damage from electrostatic discharge.
Features the MLX telephone user, calls cannot be made from the device connected to the MFM. In addition, if the Voice Announce to Busy feature is being used at the same time that a call is received at the MFM extension number, the caller hears ringing and the device rings if it is capable. But the call to the MFM extension number cannot be answered until one of the B-channels is free (the MLX telephone user hangs up or the person calling the MLX telephone user hangs up).
Features If the external alert is used to supplement the ringing for both inside and outside calls, the MFM should be assigned (via centralized telephone programming) as a Primary Individual Coverage receiver with the ringing option of Immediate Ring. The MLX telephone can use Coverage On/Off to activate the alert.
Features ■ The Automatic Line Selection sequence should be set to the following: — SA Ring or ICOM Ring — SA Originate Only or ICOM Originate Only — In Key and Behind Switch modes: outside lines that make calls from the MFM device. — In Behind Switch mode only: the Prime Line.
Features Considerations and Constraints When both the MLX telephone and the device connected to an MFM are in use, the Voice Announce to Busy feature cannot be used to reach the MLX telephone user. The tip/ring or SAA interface is selected by setting pin straps in the MFM. Only authorized technicians or dealer representatives can install or set options in the MFM.
Features Mode Differences Hybrid/PBX Mode When Ringing/Idle Line Preference is turned on and Automatic Line Selection is set to select an SA button, an outside line can be selected by dialing the pool dial-out or Automatic Route Selection code. Key and Behind Switch Modes When Ringing/Idle Line Preference is turned on and Automatic Line Selection is set to select an ICOM button, an outside line can be selected by dialing the Idle Line Access code (usually 9).
Features Feature Interactions Auto Dial An inside Auto Dial button can be programmed on an analog multiline telephone to determine whether devices such as fax machines or modems connected to the telephone via an MFM are in use. Automatic Line Selection The Automatic Line Selection order for the MFM should be set to select SA Ring or ICOM Ring, then SA Originate Only or ICOM Originate Only, and then outside lines assigned to the MFM or the Prime Line in Behind Switch mode.
Features Night Service An MFM can be a member of a Night Service group. An external alert connected to the MFM in the SAA operation, when assigned to a Night Service group, can be used for supplemental ringing for after-hours calls. Paging An MFM should not be a member of a Speakerphone Paging Group. Park An MFM user cannot park a call but can pick up a call parked by another user.
Features Speed Dial Speed Dial cannot be used with an MFM. System Access/ Intercom Buttons It is recommended that one SA Ring or ICOM Ring button and one SA Originate Only or ICOM Originate Only button be assigned to the MFM. At least one SA or ICOM button must be assigned. Assigning a Shared SA button on the MFM for one or more of a principal extension’s SA buttons can lead to a situation in which the principal extension can pick up calls that have already been answered by the answering machine.
Features Music-on-Hold At a Glance Reports Affected Mode System Information All Telephones All System Programming Designate the Music-on-Hold port: → MusicOnHold ● AuxEquip Maximums 1 Music-on-Hold port per system Description Music-on-Hold can be used to provide music or recorded information to an outside caller in the following feature interactions: ■ Conference (while on hold) ■ Direct Calling Group (while waiting in the Calling Group queue for a busy extension after listening to the delay an
Features Table 26. Music-on-Hold and Ringback Transfer Audible Transferred Calls Calls on Hold Ringback Ringing Music, recorded announcement, or silence (see note below) Music-on-Hold Music, recorded announcement, or silence Music, recorded announcement, or silence NOTE: This constraint applies only to multiline telephones, as single-line telephones do not have Hold capability. Considerations and Constraints Music-on-Hold is not provided to inside callers.
Features Feature Interactions Callback An outside caller waiting in the Callback queue hears Musicon-Hold. Camp-On When Camp-On is used to complete the transfer of an outside call, the caller hears Ringback or Music-on-Hold, depending on how Transfer Audible is programmed. Conference If the first participant put on hold for a conference call is an outside caller, the caller hears Music-on-Hold until the second participant is added.
Features Night Service At a Glance Users Affected Reports Affected Telephone users, operators Mode All Telephones All Programming Code Feature Code *39 39 MLX Display Label Night Srvc [Night] Assign or remove telephones from Night Service group: ● NightSrvce → GroupAssign Select Night Service with Outward Restriction by assigning a password: ● NightSrvce → OutRestrict Add or remove telephone numbers from Night Service Emergency Allowed List: ● NightSrvce → Emergency Assign telephones to Exclusion
Features Description Night Service provides options for after-hours telephone operation that can be programmed in any combination of the following: ■ Night Service with Group Assignment ■ Night Service with Outward Restriction ■ Night Service with Time Set Only system operators can activate or deactivate Night Service by using a Direct-Line Console (DLC) or a Queued Call Console (QCC). To activate or deactivate Night Service, a system operator presses the programmed Night Service button.
Features Night Service with Outward Restriction Night Service with Outward Restriction prevents unauthorized after-hours use of telephones. When this option is programmed, only authorized system operators can activate and deactivate Night Service, and only authorized users can place calls. A system operator must enter a password to activate or deactivate Night Service. When one system operator activates or deactivates Night Service by using a password, all consoles are put into Night Service.
Features When Night Service is deactivated by the system operator or automatically by the system, telephones are reset to their programmed ringing options. When a feature code is used to activate or deactivate Night Service and Outward Restriction is programmed, the DLC operator does not hear an error tone if an invalid password is entered and, unless a Night Service button is programmed, cannot determine whether Night Service is active.
Features On a system with 30 lines or fewer, a Night Service button is factory-assigned to analog DLCs with 34 buttons or more. On a system with fewer than 30 lines, the Night Service button is replaced with line 31. The Night Service button is not a fixed feature and can be assigned to any available button on either an analog or MLX DLC. Queued Call Consoles The programmed Night Service button is assigned as a fixed feature on a QCC.
Features Feature Interactions 312 Automatic Route Selection When Night Service with Outward Restriction is programmed, the user must enter the password before dialing the Automatic Route Selection (ARS) dial-out code unless the telephone is assigned to an exclusion list or the number is on an emergency numbers list.
Features Remote Access When Shared Remote Access is assigned to a trunk, incoming calls on that trunk receive the Remote Access treatment only when Night Service is activated on all system operator positions that receive calls on the trunk. When a call is received on a trunk assigned with Shared Remote Access and Night Service is not activated, the call rings at the assigned telephone, system operator console, or calling group.
Features Notify See Signal/Notify.
Features Paging At a Glance Users Affected Reports Affected Telephone users, operators Dial Plan Extension Information Group Paging System Information Mode All Telephones All Programming Code *22 + group or Page All ext. no.
Features Speakerphone Paging An announcement made using Speakerphone Paging is heard on telephones with built-in speakerphones or speakerphone adjuncts. Speakerphone Paging can be directed to an individual telephone, to groups of telephones, or to all speakerphones throughout the system. Individual Paging The SA Voice or ICOM Voice button on multiline telephones is used for Speakerphone Paging directed to an individual telephone (also called voiceannounced inside call).
Features The system automatically reserves extension numbers 793-798 for the first six Speakerphone Paging Groups. Up to 10 telephones can be assigned to each speakerphone paging group. The seventh Speakerphone Paging Group is called the Page All Group and is factory-set to page all extension numbers. The system automatically reserves extension number 799 for the Page All Group. A telephone can belong to up to seven Speakerphone Paging Groups (including the Page All Group).
Features Considerations and Constraints A telephone without a speakerphone, loudspeaker, or speakerphone adjunct cannot be a member of a Speakerphone Paging Group. When a user tries to direct an announcement to a Speakerphone Paging Group that is receiving a page, the user hears a busy signal. When a group member does not hear the announcement, the caller is not notified unless all telephones in the group cannot hear the page, in which case the caller hears the busy signal.
Features Telephone Differences Direct-Line Consoles The trunk jack programmed as a Loudspeaker Paging port can be assigned to a button on an analog or digital Direct-Line Console (DLC) for one-touch access. A system operator with a digital DLC can also access a Loudspeaker Paging system by dialing the trunk number (801-880) for the trunk jack on which the Loudspeaker Paging system is connected.
Features A multiline telephone user can access the Loudspeaker Paging equipment and make an announcement via Loudspeaker Paging in the following ways: ■ Selecting a line button programmed for the line jack on which the Loudspeaker Paging system is connected ■ Selecting an SA button and dialing the pool dial-out code for the Loudspeaker Paging port ■ Selecting an SA or ICOM button (either by pressing a Pickup button programmed specifically for the paging port or pressing the Feature button), and then d
Features Feature Interactions Auto Dial A Speakerphone Paging group extension number can be programmed onto an inside Auto Dial button. Barge-In Barge-In cannot be used to join Speakerphone or Loudspeaker Paging calls. Callback A Speakerphone Paging (voice-announced inside) call that is queued by using Callback automatically becomes a ringing call. Callback cannot be used for calls to a Speakerphone Paging group.
Features 322 Headset Options A user with a headset hears Group Paging over the speakerphone. Hold A Speakerphone Paging call can be put on hold by the caller. An inside voice-announced call can be put on hold by the person being called. Inspect If the user gets a voice-announced inside call or a Group Page while using the Inspect feature, the Inspect feature is canceled and the user is returned to the Home screen.
Features Park At a Glance Users Affected Reports Affected Telephone users, operators Extension Information Operator Information System Information Mode All Telephones All Programming Code Park at own extension *86 Park Zone MLX Display Label Park at own extension Park Zone System Programming Maximums No.
Features as a DLC system operator) must park more than one call, more SA or ICOM buttons should be assigned to the telephone. The system also automatically reserves eight extensions (881–888) for system operator park zones. Only system operators can use these park zone extensions to park calls. If the parked call is not picked up within the Call Park Return Interval (30-300 seconds; the factory setting is 180 seconds), the call returns to the telephone that parked the call.
Features Calls parked by QCC operators can be programmed to return to the QCC queue or can be assigned to the QCC system operator who parked the calls and/or to another QCC operator. Returning parked calls are assigned a QCC priority level (the factory setting is 4) by using Returning Call Type. A QCC operator can return a parked call to the Message Center position.
Features Feature Interactions Auto Dial A system operator can program park zones on inside Auto Dial buttons. An inside Auto Dial button can also be programmed with a user’s (including a system operator’s) own extension number and can be used to park calls. When the system is programmed for One-Touch Hold with manual completion, the user hears a busy signal and must complete the transfer by hanging up or by pressing the Transfer button. Callback Calls waiting in a Callback queue cannot be parked.
Features Forward and Follow Me Returning parked calls are not forwarded. Group Calling A calling group member who parks a call is considered available to receive another call. Headset Options If a call is parked, another call can be automatically answered by using Headset Auto Answer. Hold If a single-line telephone user with a call on hold hangs up, the call is disconnected. Park should be used instead of Hold.
Features Personal Lines At a Glance Users Affected Reports Affected Telephone users, operators Mode All Telephones All except QCC System Programming Assign or remove Personal Lines: ● Extensions → LinesTrunks Assign or remove principal user of a Personal Line: ● Lines Trunks → More → PrncipalUsr Maximums 64 telephones per Personal Line 1 telephone as principal user 2 simultaneous users per Personal Line Factory Settings Assigned Personal Lines Extension Information Analog DLC: Lines 1-32 Digita
Features When an individual Personal Line is assigned to a line button on more than one telephone, a maximum of two users of that Personal Line can join an in-progress call (including conference calls), on which Privacy has not been activated, by selecting the Personal Line button with the call. Personal Lines can be assigned via system programming to single-line telephones or any other type of tip/ring device to allow the user to receive outside calls.
Features When no principal user is assigned for a Personal Line, calls received on the Personal Line cannot be forwarded to outside telephone numbers. Calls follow the individual Coverage patterns of all senders who share the line, and the Group Coverage pattern of the station with the lowest logical identification number (lowest numbered jack on the module). Two users can join an in-progress call (including conference calls) for a maximum of three users on the same Personal Line.
Features Telephone Differences Direct-Line Consoles The factory setting for analog DLCs assigns the first 1–32 lines connected to the system as Personal Lines in all modes of operation. For MLX DLCs, the first 1–18 lines connected to the system are automatically assigned as Personal Lines. Queued Call Consoles Personal Lines cannot be assigned to a QCC or to a pool. Other Multiline Telephones A Personal Line is selected by pressing the associated Personal Line button.
Features Call Waiting A user does not hear a Call Waiting tone for calls received on a Personal Line unless the business subscribes to the Call Waiting service from the local telephone company. Coverage Assigning a sender as the principal user of a Personal Line specifies that the calls received on the Personal Line are sent to the principal user’s Individual and Group receivers. A principal user with Remote Call Forwarding can forward calls received on the Personal Line to an outside number.
Features Group Calling To allow all Calling Group members’ telephones to ring when an outside call is not answered within three rings, the trunks programmed to ring into the queue can also be assigned as Personal Lines on group member telephones and programmed for Delay Ring. This does not work for inside calls, Remote Access Calls, DID calls, or if a delay announcement device is assigned to the group.
Features Personalized Ringing See Ringing Options.
Features Pickup At a Glance Users Affected Reports Affected Telephone users, operators Extension Information Group Call Pickup Mode All Telephones All (except MLC-5 cannot be assigned to Pickup groups) Programming Code Individual Pickup Group Pickup Feature Code Individual Pickup Group Pickup MLX Display Label Individual Pickup General use Specific ext. Specific line Group Pickup System Programming Maximums *9 for general use *9 + ext. no. for a specific extension *9 + line no.
Features Table 27. Types of Call Pickup Individual Extension Individual Line Individual General Inside ringing Inside held Parked Outside ringing Outside held Outside ringing Outside held Inside ringing Inside held Outside ringing Outside held Group Inside ringing Outside ringing Individual Pickup Individual Pickup can be used in the following ways: ■ Extension Pickup: From the display, the user can select Pickup then dial the extension number of the call to be picked up.
Features Considerations and Constraints When Group Pickup is used to answer a call, the user cannot determine whose call is being answered. A user with an MLX display telephone receives call information and can determine whose call is answered only after the call is picked up. Individual Pickup, not Group Pickup, is used to pickup calls parked in a park zone by a system operator. Telephone Differences Direct-Line Consoles A Direct-Line Console (DLC) can be part of a Pickup group.
Features To answer calls on specific lines, the user presses a programmed general purpose Pickup button or presses the Feature button and dials 9, then dials the line number with the call. If a user has a Pickup button programmed for a specific telephone or outside line, the user presses that Pickup button to pick up a call. Group Pickup To pick up a call ringing on any other group member’s telephone, the user presses a programmed Group Pickup button or presses the Feature button and dials 88.
Features Feature Interactions Callback A Callback request cannot be picked up at another telephone. Call Waiting Pickup cannot be used to answer a waiting call at another telephone. Conference A conference call cannot be picked up at another telephone. A conference originator can, however, pick up a call and add it to the conference call. Coverage An Individual or Group Coverage sender or receiver can be a member of a Pickup group.
Features 340 Paging When the line number used for loudspeaker paging is not assigned to a button on a multiline telephone, a user can access the loudspeaker paging system by using Individual Pickup and dialing the loudspeaker paging port line number (801-880), or by using a Pickup button specifically programmed for the paging port line number. Park A parked call can be picked up by using Individual Pickup.
Features Pools At a Glance Users Affected Reports Affected Telephone users, operators Mode Dial Plan Hybrid/PBX only Telephones All System Programming Assign individual trunks to pools: ● Lines Trunks → Pools Assign pool buttons to telephones: ● Extensions → Lines Trunks Restrict telephone from using pool dial-out code: ● Extensions → Dial OutCd Maximums Pools per System Trunks per Pool Buttons Assigned per Pool Factory Settings Main Pool Dial-In Tie Trunk Automatic-In Tie Trunk Pool Dial-Out Code
Features ■ All ground-start trunks are assigned to the pool with the factory-set extension number 890. NOTE: On initialization of a Release 1.0 system, all loop-start and groundstart trunk programming reverts to loop-start. The ground-start pool never has trunks assigned to it automatically, but must be programmed after the ground-start ports are designated. In Release 1.1 and 2.
Features Trunks assigned to pools cannot be assigned as Personal Lines (assigned to buttons) on any telephone except a Direct-Line Console (DLC). However, calls that come in on trunks assigned to pools can be programmed to be received by one or more QCC operators. When all trunks in the pool are in use, the green LED goes on next to the Pool buttons assigned to multiline telephones, and next to the DSS (Direct Station Selector) button associated with the pool dial-out code.
Features Feature Interactions 344 Alarm A trunk jack used for a maintenance alarm cannot be assigned to a trunk pool. Auto Dial Pool dial-out codes cannot be programmed on inside Auto Dial buttons. A pool dial-out code can be programmed on an outside Auto Dial button when a telephone number is also included. However, pause characters may be required before the telephone number, depending on the local telephone company. Pause characters are entered by pressing the Hold button.
Features Group Calling Trunks assigned to pools can be assigned to ring into a calling group. An incoming call on a trunk assigned to the pool rings on an SA button even if the calling group member has a Pool button assigned to his or her telephone. Line Request Line Request cannot be used for a Pool button. Music-on-Hold Trunk jacks used for Music-on-Hold cannot be assigned to trunk pools. Paging Trunk jacks used for Loudspeaker Paging cannot be assigned to trunk pools.
Features Power Failure Transfer At a Glance Users Affected Mode Telephones Hardware Telephone users, operators All Single-line telephones If ground-start trunks are used in the Hybrid/PBX mode, a KS23566,L1 ground-start button is required on single-line sets used during power failure. Description Power Failure Transfer (PFT) provides incoming and outgoing service through the use of power failure telephones during a commercial power failure.
Features Single-Line Telephones Touch-tone single-line telephones must be connected to PFT line jacks for touch-tone trunks; rotary single-line telephones must be connected to PFT line jacks for rotary-dialing trunks. Feature Interactions SMDR No SMDR records are generated during a commercial power failure.
Features Primary Rate Interface (PRI) At a Glance Users Affected Reports Affected Telephone users, operators Mode DS1 Information PRI Information SMDR Key, Hybrid/PBX Telephones All (display support on MLX sets only) System Programming 100D Module Specify type of facility connected to 100D module: → LS/GS/DS1 → Type Specify framing format for 100D module: ● LinesTrunks → LS/GS/DS1 → FrameFormat Specify line coding for 100D module: ● LinesTrunks → LS/GS/DS1 → Suppression Specify signaling for 100D m
Features At a Glance (continued) System Programming PRI (continued) Maximums PRI modules B-Channels Lines (total) Digits per telephone number assigned to PRI channel Lines per B-Channels group Digits per telephone number sent to network for outgoing calls Digits for test trunk telephone number Dial Plan Routing Table Number of entries Digits per pattern Digits to delete Digits to add Network Selection Table Number of entries Digits per pattern Special Services Selection Table Number of entries Digits per
Features At a Glance (continued) Factory Settings 100D Module Type of Facility Framing Format Line Coding Signaling Line Compensation Clock Synchronization Source Primary Clock Clock Type of CSU equipment PRI Telephone Number assigned to PRI facility B-channels assigned to group Type of outgoing network service per B-channel group Copy telephone number from network use PRI number Telephone number to send to network for outgoing PRI calls Test trunk telephone number for each 100D module Timer and counter t
Features At a Glance (continued) Factory Settings (continued) Link layer address or TEI assigned Dial Plan Routing Table Service value Digits per pattern Digits in CdPN Digits to add Call-by-Call Services Table Patterns Call type Service Digits to delete 0 (range 0-63) Empty Blank 0 Blank Blank Both (Voice and Data) Blank 0 Description The Primary Rate Interface (PRI) is a standard access arrangement that can be used to connect the system to a network providing voice and digital data services.
Features Up to three T1 carrier trunks, and therefore three PRIs, can be connected to the system through separate 100D modules, each of which occupies a slot in the system carrier. In terms of system capacity, each T1 channel counts as a trunk endpoint, so the maximum number of B-channels supported by the system is 69. Their signaling is provided over three separate D-channels, using up 72 of the system’s line capacity.
Features Both ends of the DS1 facility must be able to communicate. To ensure this, the following options are set during system programming to match the transmission of the outside DS1 facility: ■ Type of service (T1 or PRI) ■ Framing format ■ Line coding ■ Type of equipment (CSU) ■ Line compensation ■ Clock synchronization ■ Signaling mode (for T1 service only) The appropriate setting for each option is determined by the transmission facility to which the module is connected.
Features Framing Format To identify the DS0 channels, the DS1 signal is segmented into blocks of 193 bits called frames. A frame consists of 24 eight-bit words (one for each channel) plus a framing bit at the beginning of each frame (24 words x 8 bits = 192 bits). Thus, a framing bit appears in every 193rd bit position of the 1544-Mbps DS1 signal. Frames repeat at a rate of 8000 per second, with each frame repeating DS0 channels 1 through 24 sequentially.
Features Ordinarily, bipolar violations are caused by noise hits to the signal. However, B8ZS line coding allows the 8-bit strings to be detected at the receiving end and converted back into the original sequence. B8ZS line coding is preferred over ZCS because it does not cause errors in data transmission. B8ZS violations are passed by the ESF T1 Channel Service Unit (CSU), but not by other CSUs.
Features Table 28. Line Compensation Settings Setting dB Loss Cable Length (22-Gauge Wire) 1 0.6 0—133 feet (0—40.5 meters) 2 1.2 133—266 feet (40.5—81 meters) 3 1.8 266—399 feet (80—121.5 meters) 4 2.4 399—533 feet (121.5—162 meters) 5 3.0 533—655 feet (162—199.5 meters) Clock Synchronization Clock synchronization is an arrangement in which digital facilities operate from a common clock.
Features RBS is appropriate for voice and voice-grade data (up to 1200 bps), but facilities using RBS cannot accurately transmit digital data because digital data uses high-speed data rates, such as 64 kbps. Therefore, the channel is limited to voice and analog voiceband data applications. ■ Common-Channel Signaling CCS is an out-of-band signaling format that places the signaling bits for channels 1 through 23 into the 8-bit word of the 24th channel.
Features Network Services Supported This option specifies the type of outgoing network service provided by each Bchannel group.
Features ■ N200 Counter — counts the number of times the communications system has transmitted a message on a D-channel because no link layer acknowledgment is received from the network ■ N201 Counter — counts the maximum number of layer 3 octets the system can send or receive in a single D-channel message ■ K Counter — counts the number of layer 3 unacknowledged messages sent from the communications system to the network on a D-channel ■ T303 Timer — times the delay in network response when the com
Features Figure 28. PRI Call Processing ARS=Automatic Route Selection DPR=Dial Plan Routing Table BCG=B-Channel Group DPT=Direct Pool Termination CBC=Call-by-Call Services Table FX=Foreign Exchange DFT=Direct Facility Termination NS=Network Selection Table SA=System Access SSS=Special Services Selection Table Incoming Calls In Releases 1.0 and 1.1, incoming calls are routed by line appearance. Beginning with Release 2.
Features number per B-channel group. The line phone number, which is matched against the CdPN, is used for routing a call to a specific line that normally terminates on a Direct Facility Termination (DFT) button. Routing by Dial Plan is similar in concept to DID. It provides the ability to direct a call automatically to the proper endpoint for improved call distribution and call handling.
Features Table 29. Sample Dial Plan Routing Table Entry # Service # of digits in CdPN Pattern Digit deletion Digit deletion 0 SDN 7 1 SDN 10 2 MEG800 10 555 3 [none] [none] 6 [none] [none] 10 1234 3 ... 15 No Service [not specified] [none] 14 0 When an incoming call is given Routing by Dial Plan treatment, if the programmed service, number of digits in the CdPN, and patterns match those associated with the incoming call, the appropriate digit deletion and addition are performed.
Features Characteristics and valid entries for the Dial Plan Routing Table are as follows: ■ By default, the table value for Service is empty. ■ There can be up to 16 entries (0 through 15). ■ The service can be any one of the supported services, Other, “No Service,” or “All Services.” If the service is not specified, the entire entry is skipped when the system searches for a match. If the service is programmed as “All Services,” it will match any input and thus act as a wildcard.
Features ■ Transfer without Consultation: In Release 2.0 and later, pressing the More button on an MLX display telephone that is a transfer destination shows the original CdPN (before digit analysis). The same display applies to transferred PRI calls routed by dial plan. Outgoing Calls Call-by-Call Service Selection is a Release 2.
Features There can be up to four entries (0 through 3). The pattern can be up to eight digits. ■ An asterisk (*) is a wild card. ■ The pattern cannot begin with an asterisk, but must contain at least one. ■ All asterisks must be at the end of the pattern and contiguous. ■ ■ Special Services Selection Table Table 31.
Features When a call is placed on a Call-by-Call B-channel group, the dialed number and type of call must match one of the entries, the specified number of digits is deleted, and the specified service is selected. Similar patterns for the same type of call are permissible in this table; in such a situation, the feature will select the entry with the longest matching pattern. For example, based on the entries in Table 32 and a voice call with a CdPN of 908957, entry 2 will be selected, not entry 3.
Features PRI Benefits The following benefits are provided by PRI service: ■ Speed: Data calls to outside destinations can be established on the same B-channels used for voice calls if the service allows. Modems and dedicated, conditioned lines/trunks are not needed.
Features PRI Features Features offered by PRI are as follows: ■ Connectivity to 5ESS Generic 6 (Release 2.0 and later) The benefits of 5ESS connectivity include making local calls, operator access (local, common carrier, and operator-assisted calls), common carrier selection, and 5ESS PRI services.
Features The system allows an authorization code to be entered with the Account Code Entry feature. This is especially useful for data calls. ■ SID-ANI as Calling Party Number (CPN) (Release 2.0 and later) The CPN in Release 1.0 is facility-based, whereas it can be stationbased in Release 2.0 if system programmed. Station-based CPN is called SID-ANI and results in a more PBX-like performance from the system.
Features Routing by Dial Plan requires programming of the Dial Plan Routing Table and the B-channel group to be routed by dial plan. The Call Management System (CMS) does not support Routing by Dial Plan. Display support for Routing by Dial Plan is on MLX telephones only. If the end point number for an incoming call given Routing by Dial Plan treatment is not found, the call is sent to the invalid destination number for DID calls. This number can be a Dial Plan extension number or fast busy tone.
Features Automatic Route Selection An incoming call can access Automatic Route Selection (ARS) only through Remote Access, transferring, or Remote Call Forwarding through ARS. A PRI line can be a member of a pool that is accessed through ARS. Before ARS routes a call to a pool, it checks whether one or more member lines in that pool are available. If not, it selects an alternate pool so that the call will not be blocked.
Features HFAI Incoming calls on a line that is a member of a B-channel group programmed for Routing by Dial Plan are not eligible for answer by Hands-Free Answer on Intercom (HFAI). Paging If the routing endpoint of an incoming call matches a Group Page access code, the call is routed to the endpoint programmed for unassigned DID calls. Personal Lines A Personal Line can be assigned to a telephone to represent a PRI line with Routing by Dial Plan.
Features Privacy At a Glance Users Affected Reports Affected Telephone users, DLC operators Mode Telephones All Programming Code *31 Feature Code On Off 31 *31 MLX Display Label Privacy [Prvcy] Extension Directory All except QCC Description Privacy prevents other people from joining calls on shared Personal Lines or Shared SA buttons. Privacy also prevents Barge-In from being used to join a call.
Features Telephone Differences Queued Call Consoles A QCC operator cannot use Privacy. Other Multiline Telephones To turn on Privacy, the user presses a programmed Privacy button (the green LED goes on) or presses the Feature button and dials 31. To turn off Privacy, the user presses the programmed Privacy button (the green LED goes off) or presses the Feature button and dials *31.
Features Feature Interactions Barge-In Barge-In does not override Privacy. Display When an MLX-10D, MLX-20L, or MLX-28D display telephone user turns on Privacy, the display briefly shows the message Privacy On before returning to the Home screen or callhandling display. When the user turns off Privacy, the display briefly shows the message Privacy Off.
Features Programming At a Glance Users Affected Mode System Manager All Telephones All CAUTION: Remote System Programming As a customer of a new telephone system, you should be aware that there exists an increasing problem of telephone toll fraud. Telephone toll fraud can occur in many forms, despite the numerous efforts of telephone companies and telephone equipment manufacturers to control it. Some individuals use electronic devices to prevent or falsify records of these calls.
Features carelessness (writing codes on a piece of paper and improperly discarding it). Additionally, hackers may use a computer to dial an access code and then publish the information to other hackers. Enormous charges can be run up quickly.
Features System Programming Initial system programming is done when the system is planned and installed. The system can be reprogrammed as the needs of the customer change. Like centralized telephone programming, system programming can be done either on the system programming console or using SPM software. Complete information on system programming can be found in System Programming.
Features Programming the system may also involve using the dial pad, some of the labeled function buttons on the lower portion of the console, or the 20 line and feature buttons in the center of the console. The overlay that “renames” buttons for use during programming is shown in Figure 30. Figure 30. System Programming Console Overlay The red and green LEDs next to the 20 line and feature buttons assist the system programmer.
Features MS-DOS® or UNIX operating system software. SPM provides an interface to the programming and maintenance software in the control unit processor module. The SPM software emulates the display screen and buttons of a system programming console (the MLX-20L telephone).
Features ■ Calling the system on a regular line and asking the system operator to transfer the call to the control unit’s built-in modem. ■ Calling the remote PC with SPM from a telephone on the system, then transferring the call to the control unit’s built-in modem. Remote programming allows qualified technicians to run diagnostic tests and to display information needed to maintain the system. It is also used by technical support organizations for installation and maintenance support.
Features The following features can be programmed only through centralized telephone Programming (not by individual users): ■ Barge-in ■ Headset Hang Up ■ All SA buttons (Hybrid/PBX mode) and ICOM buttons (Key and Behind Switch modes) Extension Programming Extension Programming allows telephone users and system operators to customize their telephones to meet personal needs. Multiline telephone users can assign a wide range of features to buttons on the telephone.
Features Queued Call Console At a Glance Users Affected Reports Affected QCC operators Mode Operator Information System Information Hybrid/PBX Telephones MLX-20L telephones System Programming Assign or remove a QCC position: ● Operator → Positions → Queued Call Change Operator Hold Timer for all QCC (and DLC) operators: ● Operator → Hold Timer Assign QCC Queue Priority to individual trunks: ● LinesTrunks → More → QCC Prior Assign QCC operator to receive calls on individual trunks: ● LinesTrunks → Mo
Features At a Glance (continued) System Programming (continued) Designate Calling Group as QCC Position Busy Backup: Operator → Queued Call → More → QCC Backup Specify Return Ring Interval for extended calls: ● Operator → Queued Call → Return Ring Assign QCC positions for Message Center operation: ● Operator → Queued Call → Msg Center Change Listed Directory Number: ● Extensions → More → Grp Calling → Overflow Change Listed Directory Number extension: ● SysRenumber → Single → More → ListDirectNo Hardwar
Features At a Glance (continued) Factory Settings (continued) Elevate Priority QCC Hold Return QCC Hold Release Calls-in-Queue Alert Queue Over Threshold Extended Call Completion Position Busy Backup Return Ring Interval Message Center position Listed Directory No.
Features QCC Operation Call Delivery Outside calls designated through system programming to ring at a QCC are sent by the system to a single common QCC queue, where they wait to be sent to a QCC operator console. When a QCC operator is available to receive a call, the system removes the call from the queue and sends it to an idle Call button on the QCC. Calls are delivered to the QCC operator in first in-first out order, according to the Queue Priority level assigned to each type of call.
Features Extending Calls To extend an active call, or direct it to another extension or outside number, the QCC operator presses either the Start button or a Direct Station Selector (DSS) button. ■ The Start button splits the call, or divides it into two separate halves, each connected to the QCC. The active call, or source, automatically goes on hold at the Source button (the green LED next to the Source button flashes).
Features NOTE: When the system is programmed for Automatic Completion, the operator can still split and complete the call manually by pressing the Start button, then using the dialpad or a Directory feature to dial the destination, and pressing the Release or Join button.. In this situation, the operator cannot use a DSS button to dial, because the Automatic Completion option takes over and releases the console. QCC Features The MLX-20L telephone is the only telephone that can be assigned as a QCC.
Features The 7-line, 24-character display also provides the QCC operator with descriptive information about incoming and outgoing calls. This information includes extension numbers and any programmed labels (such as names), trunk identifiers, reasons for call return and redirection, and the number of unanswered calls waiting in the queue. See Display for details on call information displays. The QCC is automatically assigned the buttons shown in Figure 32.
Features Button Description Join Connects all three parties — source, destination, and QCC operator — in a three-way conference on one Call button. Headset/Handset Mute Turns the handset or headset microphone off or on. When the microphone is off, the QCC operator can speak with another person without being heard by the caller. The red LED next to the button is on when the headset or handset microphone is off, and off when the headset or handset microphone is on.
Features Button Description Send/Remove Message Turns the Message LED on a telephone on or off. For telephones without a display, this button is the only way the message LED can be turned on, unless the telephone is programmed as a message-waiting receiver for a fax machine or Calling Group, or the system has a voice messaging system (VMS) connected. Position Busy Temporarily takes the QCC out of service.
Features QCC Options The following options are assigned through system programming and are available only for QCCs: Trunk Routing The factory setting does not assign trunks to any QCC. Calls received on each trunk can be programmed to ring on one or more individual QCCs.
Features NOTE: Assigning a QCC operator to receive the calls does not cause the calls to ring in to the queue. The calls must be programmed to go to a backup position, and the QCC queue must be programmed as the backup position.
Features QCC Queue Priority The QCC Queue Priority determines the priority (within the QCC queue) of calls programmed to ring in to the QCC queue. A priority value of 1–7 is assigned, which determines the order in which calls are sent to QCCS. A value of 1 is the highest priority of calls and 7 is the lowest. The factory-set priority level is 4 for all call types and trunks. The values can be changed for each trunk and each call type according to the order that calls should be answered.
Features Extended Call Completion The setting for the Extended Call Completion option determines whether or not the process of transferring calls (also known as extending or directing calls) is completed automatically when a QCC operator with a DSS presses a DSS button.
Features Message Center Operation Message Center Operation is used to designate one or more QCC positions to function as a message center and receive the following types of calls: ■ QCC operator returning calls—returning transferred, parked, held, and camped-on calls ■ Group Coverage calls ■ Calls to unassigned (invalid) extensions received on DID or dial-in tie trunks or made by Remote Access users The factory setting is that no Message Center position is assigned and that returning calls are return
Features Hold Return Hold Return determines whether calls put on hold at a QCC remain on hold at the QCC operator’s console indefinitely or are returned to the QCC queue after the Hold Timer has expired twice. The factory setting is that calls remain on hold. When the QCC Hold Return Option is set for calls to remain on hold indefinitely, the QCC operator hears the abbreviated ring every time the interval expires.
Features NOTE: When there are more than 99 calls in the queue, the display shows 99 until the number of calls drops below 99. If two QCC operators are on the same call, only one QCC operator hears the Queue Over Threshold tone when the number of calls in the QCC queue is equal to or greater than the programmed threshold.
Features When a QCC operator is assigned to receive calls on a tie trunk (excluding dial-in tie trunks), and the caller at the other system uses the trunk and dials 0, the call is treated as an unassigned DID call type. The QCC operator who receives the call sees DID# as the call type (along with the trunk label and trunk number) on the display, instead of seeing Dial 0 as the call type. Mode Differences QCCs are only available in Hybrid/PBX mode.
Features Auto Dial Auto Dial buttons cannot be programmed on a QCC. For onetouch dialing of extensions, the QCC operator can use the buttons on a DSS or the Extension Directory. In addition, the QCC operator can use the System Directory and Personal Directory for one-touch dialing of outside numbers. Automatic Line Selection Automatic Line Selection on a QCC is a fixed sequence that starts at the lowest Call button and moves upward. The sequence cannot be changed.
Features Conference When a QCC operator arranges a conference call on a QCC, all conference participants (a maximum of 5) are connected on one Call button. This allows the QCC operator to put the conference on hold and still have other Call buttons available to make or receive calls. However, since all participants are on one Call button, the operator can drop only the last person added to the conference by pressing the Drop button and the Call button for the conference.
Features Directories QCC operators use Directory features to dial extensions or telephone numbers with the touch of a button. The Extension Directory allows the operator to locate and dial system extension numbers. The System Directory and Personal Directory can be used to locate and dial outside numbers. Directory features can be used for extending calls.
Features Group Calling Only a Calling Group can be programmed to provide Position Busy Backup when all QCC operators activate Position Busy. If no Calling Group is designated to provide backup, the system does not allow the last QCC operator to activate Position Busy. A QCC cannot be a member of a Calling Group. A Calling Group can be a backup for calls in the QCC queue when all QCC operators are in the Position Busy state.
Features Inspect When a conference participant joins a conference call by using a shared outside line or a Shared SA button, the QCC display reflects the correct number of participants. However, if the QCC operator uses the Inspect feature to verify the number of participants, the number shown on the display does not include participants joining the conference call on Shared SA buttons.
Features When multiple Night Service calls are received in the QCC queue at the same time and none of the calls are answered by a Night Service member (all group member ICOM or SA buttons are busy), new calls are sent to the QCC queue and can be answered only by the QCC operator. To avoid this situation, it is recommended that all outside lines assigned to ring in to the QCC queue be assigned as Personal Lines on at least one group member’s telephone.
Features Pools Pool buttons cannot be assigned to a QCC, but a QCC operator can select pools to make outgoing calls by pressing a Call button and dialing the ARS or pool dial-out code. A QCC operator can be assigned to receive calls on trunks assigned to pools. A Pool Status button is assigned as a fixed feature button on a QCC and provides the QCC operator with the status of all the trunk pools (a maximum of 11).
Features Signaling Notify and Signaling buttons cannot be used on a QCC. However, pressing a DSS button sends a manual signal to the extension associated with the DSS button in the following instances: ■ The QCC operator is timed out from dial tone on a Call button or has pressed the Forced Release button while listening to dial tone on a Call button.
Features Recall/Timed Flash At a Glance Telephone users, DLC operators Users Affected Reports Affected Mode Extension Information System Information All Telephones All except QCC Programming Code Recall Conference Drop Transfer *775 *772 (Behind Switch mode only) *773 (Behind Switch mode only) *774 (Behind Switch mode only) Feature Code 775 MLX Display Label Recall [Recll] System Programming Change timed flash duration (Recall Timer): Options → More → RecallTimer Program fixed Conference, Drop,
Features ■ On an outside call, when the system is using host switch services such as Centrex, the signal may be sent to the host, depending on the type of telephone and system operating mode. — — A multiline telephone user can use Recall to access host features. The user can be connected to another party or can be listening to outside dial tone, ringback, or a busy signal.
Features When used after dialing is completed on an outside trunk, Recall sends a timed flash to the host switch, the trunk is kept, the user hears a new outside dial tone, and calling restrictions are reapplied. On an ARS call or a call on a rotary-dial trunk, Recall cannot be used until dialing is completed. On a call made using the pool dial-out code, Recall can be used during, as well as after, dialing.
Features In a Release 1.0 or Release 1.1 system, Recall cannot be used on any outside call made or received on an ICOM button. In a Release 2.0 (or later) system, this restriction is removed. A Recall signal from a single-line telephone is ordinarily sent to the host switch, since the factory setting for the Automatic Line Selection (ALS) sequence selects the Prime Line.
Features In Behind Switch mode, a Recall signal from a single-line telephone is ordinarily sent to the host switch, since the factory setting for the Automatic Line Selection (ALS) sequence selects the Prime Line. However, if the ALS sequence has been changed to select an ICOM button and the user has used the Idle Line Access code to initiate a call, the Recall signal accesses the communications system’s Hold, Conference, and Transfer features, not those of the host switch.
Features Barge-In In a Release 2.0 (or later) system, Recall can be used by the user who has joined a call by using Barge-In, as well as by the user who was barged into. In a Release 1.0 or Release 1.1 system, Recall cannot be used with Barge-In, since Barge-In is used on an SA or ICOM button. Callback If Recall is used while the user is off-hook with a queued Callback request, the call is disconnected and the user hears dial tone.
Features Group Calling A user who has received a Group Calling call can use Recall if the call is an inside call. In a Release 2.0 (or later) system, Recall can also be used on an outside call received on a loopstart trunk. Hold A single-line telephone user with a Recall button can press Recall to put a call on hold. Multi-Function Module An MFM cannot send a timed flash. As a result, a single-line telephone or other device connected to an MFM cannot use Recall.
Features Speed Dial The Conf button is used to enter the Flash special character, which simulates pressing the Recall button, in a Personal Speed Dial or System Speed Dial telephone number. System Access/ Intercom Buttons Recall can be used on a ringing or answered inside call made on an SA or ICOM button, The call is disconnected and the user hears internal dial tone. When the user is listening to a busy signal, Recall has no effect.
Features Reminder Service At a Glance Users Affected Reports Affected Telephone users, DLC operators Extension Information System Information Mode All Telephones All except QCC Programming Code Set Cancel Missed Reminder *81 **81 *752 (operators only) Feature Code Set (users) Set (operators) Cancel (users) Cancel (operators) MLX Display Label Set Cancel Missed Reminder System Programming 81 + time + a or p (see NOTE) 81 + Auto Dial or DSS + time + a or p (see NOTE) *81 *81 + Auto Dial or DSS Remin
Features Description With Reminder Service, users can arrange for the system to make Reminder calls at preset times. Users can set and cancel Reminder Service for their own telephones. Direct-Line Console (DLC) system operators can set and cancel Reminder Service for any telephone in the system (for example, to alert several telephones as a reminder for a meeting or, in a hotel or motel, for wake-up call service).
Features Reminders do not carry over to the next day; they are sent only once and are either received or missed. Missed reminders can be canceled only by a system operator. A missed reminder stays on the system until canceled. Reminder Service uses system time, which can differ from the time set by the user with an analog multiline display telephone. If a time for a reminder was previously set, it is shown on display telephones when the Reminder Service button is pressed.
Features Multiline telephone users set Reminder Service for their telephones by pressing a programmed Reminder Set button or pressing the Feature button and dialing 81, and then entering a 4-digit time. Time is entered as follows: ■ In Release 1.0, on telephones programmed for English, Spanish, or French, the user enters the time in 12-hour format in the range from 0100 to 1259 and either 2 for a.m. or 7 for p.m. ■ In Releases 1,1 and 2.
Features Remote Access At a Glance Users Affected Reports Affected Mode Telephones System Programming Maximums Telephone users, operators Remote Access (DISA) Information All Touch-tone only Assign Dedicated or Shared Remote Access to trunks: ● LinesTrunks → RemoteAccss → LinesTrunks If barrier codes are not used, assign class of restrictions to trunks: ● LinesTrunks → RemoteAccss → Non-Tie/ Tie Lines → Restriction/ARS Restrct/ AllowList/DisallowList Assign barrier codes and change class of restriction f
Features At a Glance (continued) Factory Settings ARS Facility Level for Barrier Codes or Trunks 0 Autoqueuing Disabled Call Restriction for Barrier Codes or Trunks Maintenance/Programming Barrier Code Outward Restricted 16 Redirect Destination for Calls to Unassigned Numbers Primary Operator Remote Access Code 889 CAUTION: Security of Your System As a customer of a new telephone system, you should be aware that there exists an increasing problem of telephone toll fraud.
Features The Remote Access feature, as designed, helps the customer, through proper administration, to minimize the ability of unauthorized persons to gain access to the network. Most commonly, phone numbers and codes are compromised when overheard in a public location, through theft of a wallet or purse containing access information, or through carelessness (writing codes on a piece of paper and improperly discarding it).
Features Description The Remote Access feature allows employees to dial into the system by dialing the number of a trunk designated for Remote Access. The remote user should be required to dial a barrier code (password) after reaching the system. After gaining access to the system, the remote user can do any of the following: ■ Dial extension numbers directly without going through the system operator.
Features Class of Restrictions Barrier codes should be used for all trunks. A maximum of 16 barrier codes are allowed, each with a different class of restrictions. The class of restrictions allows or denies the use of system features to individuals or groups of users. Class of restrictions are assigned whether barrier codes are used for Remote Access or not. If barrier codes are used, the class of restriction is assigned to each barrier code.
Features ■ Autoqueuing (Automatic Callback). The factory setting prevents a remote caller who reaches a busy trunk pool (Hybrid/PBX only) or extension from using the Automatic Callback feature to request a trunk pool or extension. The factory setting can be changed to allow remote users to use Automatic Callback to request busy trunk pools or extensions. Automatic Callback assignment applies to all Remote Access users and cannot be assigned to trunks or barrier codes on an individual basis.
Features Feature Interactions 426 Account Code Entry Account codes cannot be entered on calls made via Remote Access. Allowed Lists An Allowed List is one of the class of restriction (COR) items for Remote Access. When barrier codes are not used, Allowed Lists can be assigned to trunks system-wide (tie trunks and non-tie trunks are grouped separately.) When barrier codes are used, Allowed Lists can be assigned to individual barrier codes.
Features Forward and Follow Me Users can set up forwarding of calls to extensions or outside telephone numbers via Remote Access. To do so, the user calls into the system on a trunk that is programmed for Remote Access. If a barrier code is required, the user hears the Remote Access dial tone (stutter tone) and enters the barrier code.
Features System Numbering If the system includes DID or dial-in tie trunks, the number assigned to the trunk can be programmed for Remote Access. This allows Remote Access users to call in on the DID or dial-in trunk. The Remote Access code can be renumbered. The factory-set Remote Access code is 889.
Features Ringing Line Preference See Automatic Line Selection and Ringing/Idle Line Preference.
Features Ringing Options At a Glance Users Affected Reports Affected Telephone users, DLC operators Extension Information System Information Mode All Telephones All except QCC Programming Code Ring Timing Options (centralized telephone programming only for single-line telephones and MFM) All Personal Line and Pool buttons on extension *347 Immediate Ring *346 Delay Ring *345 No Ring Individual Personal Line, Pool, SA, ICOM, and Cover buttons *37 Immediate Ring Delay Ring *36 No Ring *35 Send Ring (o
Features At a Glance (continued) Factory Settings Ring Timing Option (all buttons) Delay Ring Interval Send Ring Abbreviated Ring Personalized Ringing Pattern Immediate Ring 2 rings (range 1-6 rings) On Enabled 1 (pattern numbers 1-8) Description Ringing Options refers collectively to three options that determine how users’ telephones ring when they receive a call: Ring Timing Options, Abbreviated Ring Options, and Personalized Ringing Options.
Features Personal Line, Prime Line, and Pool buttons ring uniformly with one of these options. (SA, ICOM, and Cover buttons must always be programmed individually.) Regardless of the Ring Timing Option selected, the green LED next to the line button with a call flashes immediately when the call arrives. NOTE: Ring Timing options cannot be programmed for SA Originate Only or ICOM Originate Only buttons, since they do not ordinarily receive calls.
Features Table 34.
Features Telephone Differences Queued Call Consoles Ringing Options, Abbreviated Ring, and Personalized Ringing cannot be programmed on a QCC. The Call buttons are fixed to Immediate Ring. A QCC receives only two types of distinctive ringing — one ring for an inside call and two rings for an outside call. Other Multiline Telephones Personalized Ringing can be programmed for an MLC-5 cordless telephone only through centralized telephone programming.
Features If an Individual or Group Coverage receiver is on a call when a Coverage call is received, the receiver hears an abbreviated ring (if Abbreviated Ring is enabled). Calls received on a Primary Cover, Secondary Cover, or Group Cover button ring with the receiver’s (not the sender’s) Personalized Ringing pattern.
Features 436 Reminder Service A Reminder Service call overrides programmed Ring Timing Options (Delay Ring and No Ring) and rings with a priority ring at an SA or ICOM button. Transfer Transfer Returns ring until answered and do not receive Abbreviated Ring.
Features Saved Number Dial At a Glance Telephone users, DLC operators Users Affected Reports Affected Mode Extension Directory All Telephones All except QCC and single-line telephones Programming Code *85 MLX Display Label SaveNumDial [Save#] 16 digits Maximums Description Saved Number Dial allows a user to save the last number dialed from a multiline telephone and call the number again without manually redialing. The user can save the number even if the person being called answers.
Features The green LED next to the programmed Saved Number Dial button does not go on when the feature is used. Saved Number Dial saves whatever you dial, whether the number is valid or not. NOTE: ■ If a user dials a telephone number and, after the call is connected, dials additional digits such as an account number or password, Saved Number Dial saves all the digits, including those dialed after the call is connected (up to a total of 16).
Features To redial a number using Saved Number Dial, the user selects the appropriate line for the call and presses the programmed Saved Number Dial button. The number saved by the feature is dialed automatically. MLX display telephones users cannot use the feature by selecting it from the display, but can use the display to program the feature onto a button. Single-Line Telephones Saved Number Dial cannot be used on a single-line telephone.
Features Speed Dial Telephone numbers dialed using Personal Speed Dial are stored by Saved Number Dial. If the number includes special characters, such as Pause or Stop, the special characters do not work when the number is redialed using Saved Number Dial. Telephone numbers dialed using System Speed Dial are not stored by Saved Number Dial. SMDR All outside numbers dialed using Saved Number Dial are recorded on the SMDR report.
Features Signal/Notify At a Glance Users Affected Telephone users, operators Reports Affected Extension Information Mode All Telephones All except QCC and single-line telephones Programming Code Signal Notify, Send Notify, Receive *23 + ext. no. *757 + ext. no. *758 + ext. no.
Features Notify With Notify, a multiline telephone user can light an LED on another telephone. To use this feature, a Send button must be programmed at the sender’s telephone and a Receive button must be programmed at the receiver’s telephone. When the sender presses the Send button, a green LED goes on next to the Receive button (at the receiver’s telephone) and the Send button (at the sender’s telephone).
Features Single-Line Telephones Neither Signal nor Notify can be used on single-line telephones. Feature Interactions Auto Dial A Signal button and an Auto Dial button cannot be programmed for the same extension. If a user tries to program one of these buttons while the other is already programmed, the feature being programmed erases the previously programmed feature. Conference Signal and Notify can be used during a conference call.
Features Speed Dial At a Glance Users Affected Reports Affected Telephone users, operators Mode Telephones System Speed Dial Personal Speed Dial All Programming Code System Speed Dial Personal Speed Dial Extension Information System Directory All except QCC Multiline telephones with 10 or fewer buttons, single-line telephones *24 + System Speed Dial code # + Personal Speed Dial code (01-24) + *21 + dial-out code + tel. no.
Features System Speed Dial System Speed Dial allows the system manager to program frequently used numbers that can be dialed by any user using a three-digit code. In the Hybrid/PBX mode, numbers can include pool dial-out codes or the ARS code. System Speed Dial numbers are programmed by using Labeling. The programmed labels include the name of the business or person being called and the number dialed.
Features The Personal Speed Dial codes used to select the specific programmed number are 01 to 24. Since each user has the same codes to choose from, the telephone numbers associated with the codes only apply to the telephone on which they were programmed. NOTE: This feature should be used with MLX-10 or MLX-10D phones only. MLX20L telephone users should program a Personal Directory instead of Personal Speed Dial codes.
Features Mode Differences Hybrid/PBX Mode A pool dial-out code or an Idle Line Preference access code can be included with the telephone number in a Personal Speed Dial or System Speed Dial code. To allow time to receive a local telephone company dial tone, pause characters may be required immediately following a pool dial-out code or an access code for a long-distance carrier (pauses are not needed following the ARS code).
Features Feature button, and dial the System Speed Dial Code associated with the number. For analog multiline telephones without a programmed Feature button, the user selects an SA or ICOM button, lifts the handset, and dials # and the System Speed Dial code. Personal Speed Dial Users of multiline telephones with more than ten buttons should not use Personal Speed Dial; doing so may delete features already programmed onto buttons.
Features Calling Restrictions When a marked System Speed Dial code is used to dial a number, any calling restrictions (such as toll or outward restrictions) assigned to the telephone are overridden. Conference Press the Conf button to enter the Flash special character in a Personal Speed Dial or System Speed Dial telephone number. Directories System Speed Dial numbers are stored in the System Directory. MLX display telephone users can dial the numbers by selecting the name from the display.
Features 450 Pools A pool dial-out code can be programmed on Personal Speed Dial and System Speed Dial numbers. When a pool dial-out code is included in the number dialed, pause characters may need to be programmed immediately following the dial-out code to allow time to receive a local telephone company dial tone. Recall Press the Conf button to enter the Flash special character, which simulates pressing the Recall button, in a Personal Speed Dial or System Speed Dial telephone number.
Features Station Message Detail Recording (SMDR) At a Glance Users Affected Telephone users, operators, system manager Reports Affected System Information All Mode System Programming Select types of calls recorded: ● Options → SMDR → Call Report Select minimum duration of calls recorded: ● Options → SMDR → Call Length Select report format: ● Options → SMDR → Format Hardware Printer needed for reports Maximums Queue Called Number Field 100 records 15 digits Factory Settings Calls Recorded Call Len
Features Call information can be recorded for the factory setting of incoming and outgoing calls or for outgoing calls only. In addition, the system is factory-set to record only calls that last at least 40 seconds. The setting can be changed to 0–255 seconds. For outgoing calls, the timing starts when dialing is completed (the system detects end-of-dialing). If incoming calls are included on call reports, the timing begins when a user answers the call.
Features ■ DUR. (column 5): The duration of the call is shown in the hh:mm:ss format. ■ LINE (column 6): This is the facility number, or outside trunk, used to make or receive the recorded call. ■ STN. (column 7): This is the station extension that first answered or made the recorded call. The exception is an incoming call that is transferred to another extension, or is parked and picked up by another extension; the destination extension or the extension that picked up is then recorded.
Features Telephone Differences Queued Call Consoles When a QCC system operator arranges a three-participant conference call (the system operator and two other participants) and presses the Release button, the QCC system operator is released from the call but the other two participants remain connected. However, the QCC operator’s extension remains on the SMDR record. Feature Interactions Account Code Entry The account code is printed in the ACCOUNT field of the SMDR record.
Features Forward and Follow Me If the system is programmed to track both incoming and outgoing calls, two SMDR records are generated when an outside call is forwarded to an outside telephone number. One record shows the incoming call, and the other record shows the call made to the destination telephone number with the forwarding telephone as the originator. Group Calling Calls to calling groups are associated with the first extension to handle the call.
Features Remote Access Remote Access calls are recorded only if SMDR is programmed to track incoming calls. If a barrier code is entered, the barrier code number (00-16) appears in the ACCOUNT field of the report. If the caller uses Remote Access to dial an extension and the call is answered, the extension number is shown in the STN field. If the call is not answered at the extension, the STN field is blank.
Features System Access/Intercom Buttons At a Glance Users Affected Reports Affected Mode SA buttons ICOM buttons Telephones Programming Code Assign Buttons (centralized SA or ICOM SA or ICOM Originate Only Shared SA Telephone users, DLC operators Extension Information Hybrid/PBX Key and Behind Switch All except QCC telephone programming only)-Default Ring *16 *18 *17 + primary extension Change Button Type (centralized telephone or extension programming) **19 Ring Voice *19 Send Ring (on principal extens
Features At a Glance (continued) Factory Settings Button Assignments by Mode Hybrid/PBX Key and Behind Switch Direct-Line Consoles 1 SA Ring 1 SA Voice 1 ICOM Ring 1 ICOM Voice Other Multiline Telephones and MFM 1 SA Ring 1 SA Voice 1 SA Originate Only 1 ICOM Ring 1 ICOM Voice Single-Line Telephones 2 SA Ring 1 SA Originate Only 2 ICOM Ring Additional buttons assigned (including Shared SA) Ring Timing Option Send Ring (on principal extension) Ring Immediate Ring On Description Users access th
Features speakerphone. Both parties hear a beep and the called person hears the caller’s voice over the speakerphone. Since voice-announced calls cannot be made to single-line telephones, a call made on this button to a single-line telephone is a ringing call even if the single-line telephone has a speakerphone. Originate Only Button is used only to make inside and outside calls. Calls are not ordinarily received on this button.
Features The principal extension or a Shared SA button can be used to join a conversation in progress. A maximum of three parties can participate in one call. NOTE: Shared SA buttons cannot be assigned to single-line telephones or other tip/ring equipment connected to an 012 or 008 OPT module. Shared SA buttons can be assigned to a tip/ring or external alert device connected to an MFM in an MLX telephone.
Features The default attribute for all ICOM buttons after the factory settings by telephone type is Ring. In Key mode, the factory setting for ALS for multiline telephones is a sequence of outside line buttons. The factory setting for ALS for single-line telephones selects an ICOM button. In Behind Switch mode, the factory setting for ALS for both multiline and singleline telephones selects the Prime Line.
Features Mode Differences Hybrid/PBX Mode SA buttons, including Shared SA buttons, are available only in Hybrid/PBX mode. Key and Behind Switch Modes ICOM buttons are available only in Key and Behind Switch modes. Telephone Differences Direct-Line Consoles Each DLC is assigned one SA Ring or ICOM Ring and one SA Voice or ICOM Voice button. Additional SA or ICOM buttons cannot be assigned to a DLC. This includes Shared SA buttons corresponding to SA buttons on other telephones.
Features The default assignment of SA or ICOM buttons to single-line telephones is fixed and cannot be changed — no SA or ICOM buttons can be removed or added. A single-line telephone cannot be the principal extension for a Shared SA button, unless the telephone is connected to an MFM. Feature Interactions Auto Answer All When Auto Answer All is activated, all calls received at an SA Ring, ICOM Ring, SA Voice, or ICOM Voice, button can be answered automatically by the device connected to a GPA.
Features Call Waiting A telephone is considered busy when all SA or ICOM buttons (except for SA Originate Only or ICOM Originate Only) are in use. The user can dial the Call Waiting feature code to pick up a waiting call only when an SA Originate Only, Shared SA, or ICOM Originate Only button is available. Conference Calls on SA, Shared SA, or ICOM buttons can be included in a conference call.
Features If a user at a principal extension that has Shared SA buttons is waiting in the Calling Group queue, other users cannot use the corresponding Shared SA buttons to join the call. Hold A call put on hold on an SA or Shared SA button can be picked up at the principal extension or at any telephone with a Shared SA button for that extension unless Privacy is turned on at the telephone that put the call on hold. Hold Reminder is heard only at the telephone that put the call on hold.
Features Privacy If Privacy is turned on at a telephone with a Shared SA button, other users, including the principal extension and other corresponding Shared SA buttons, cannot join a conversation on the Shared SA button. If Privacy is turned on after another user joins the conversation, it does not affect that person, but no other users can join the conversation. Recall Recall can be used on a ringing or answered inside call made on an SA or ICOM button.
Features System Renumbering At a Glance Users Affected Telephone users, operators Reports Affected Automatic Route Selection Dial Plan Extension Directory Extension Information Group Paging Operator Information Remote Access (DISA) Information Mode All Telephones All System Programming Change the 2-digit numbering plan to 3-digit or Set Up Space: ● SysRenumber → Default Numbering → 2–Digit/3–Digit/Set-up Space Renumber individual stations or groups of stations, Calling Group extensions, Group Page
Features At a Glance (continued) Factory Settings (continued) Extra Adjuncts Extra Stations Listed Directory Number MFMs Operator Paging Groups Park Zones Pool Main Pool Dial-In Tie Trunk Automatic-In Tie Trunk Remote Access Code Stations Trunks 468 System Renumbering 6900-6985 (2-digit plan) 6800-6885 (2-digit plan) 800 (all numbering plans) 710-767 (2-digit plan) 300-443 (3-digit plan) 0 (not programmable) 793-799 (all numbering plans) 881-888 (system operator only) 70 (all numbering plans) 891 (all nu
Features Description Overview System Renumbering (Flexible Numbering in the MERLIN II Communications System) is the process of renumbering (reassigning) extension numbers to stations, adjuncts, trunks, telephones, range of extensions on a DSS, Automatic Route Selection, Calling Groups, Idle Line Access, Listed Directory Number, Paging Groups, Park Zones, Pools, and Remote Access.
Features The system offers three default numbering plans: ■ 2-Digit ■ 3-Digit ■ Set Up Space Each of the plans allows renumbering of all or selected extensions (single or block). The default numbering plans are shown in Figures 34-36 and are described in the following three sections. NOTE: The numbers in the unshaded blocks of Figures 34-36 are unused numbers that have been reserved for future expansion. These numbers can be assigned with System Renumbering.
Features The numbers in Figure 34 are arranged in rows according to the first digit. The type of equipment, jack, or feature to which they are assigned is indicated in each block within the row. Each of the first 58 station jacks defaults to a 2-digit extension number beginning with 10 and ending with 67. The rest of the extensions (station jacks 68-144) are assigned the 4-digit extension numbers 6800-6885.
Features 3-Digit Numbering Plan The 3-digit numbering plan is designed for companies with more than 50 extensions. Figure 35 shows the numbers automatically assigned by the system when you renumber the system using the 3-Digit numbering plan.
Features Set Up Space Numbering Plan The Set Up Space numbering plan is designed for businesses that want to customize their system numbering plan and assign extension numbers that vary in length (1- to 4-digits). Variable length extension numbers may be more meaningful for the business or more convenient for users. 1-, 2-, 3-, and 4-digit numbers can be used in the same system.
Features adjunct is the extension number assigned to the MLX telephone increased by 200. For example, if the extension for an MLX telephone is 7125, the extension for the MFM adjunct on that telephone is 7325. In this example, a call can be made to the telephone by dialing 7125 or to the adjunct by dialing 7325. NOTE: The extension numbers are reserved whether or not an MFM adjunct is connected to an MLX telephone.
Features Table 35- Continued Extensions Renumbering Yes or No Factory Settings Operator (Primary System or QCC) No 0 Paging Groups Yes 793-799 Park Zones Yes 881-888 (system operator only) Pool Yes Main Pool: 70 Dial-in Tie Trunk: 891 Automatic-in Tie Trunk: 892 Remote Access Code Yes 889 Stations Yes 10-67 (2-digit plan) 100-243 (3-digit plan) Trunks Yes 801-880 Single Renumbering Single Renumbering should be used any time the extension numbers you are changing to or from are not s
Features Block Renumbering Block Renumbering can be used only when the extension numbers you are changing from and to are sequential. Block Renumbering can be used to assign extension numbers to a group of extensions, adjuncts, or lines. When you renumber extensions using Block Renumbering the system is forced idle during the renumbering process. DSS Renumbering System Renumbering is used to assign the beginning extension number in a page.
Features Remote Access Renumbering The number assigned to the trunk can be programmed to allow use of the Remote Access Code. This programming allows users to call in on a trunk, using the Remote Access Code, and reach a system dial tone. From the system dial tone, users can call an extension, call a Calling Group, call a trunk number (if permitted), or make an outside call (if permitted).
Features Toll Type At a Glance Users Affected Reports Affected Telephone users, operators General Trunk Information Mode All Telephones All System Programming Designate whether or not a toll prefix is required: → Toll Type Toll prefix required ● LinesTrunks Factory Setting Description Toll Type allows the system to classify calls as either local or toll, based on the number a user dials.
Features Feature Interactions 480 Automatic Route Selection In certain areas, the local telephone company requires dialing the prefix 1 for certain exchanges. In these cases, the exchanges can be assigned to a 1+7 ARS table, and the 1+7 Dial setting must be set to “within area code.” This dialing requirement is not related to Toll Type.
Features Touch-Tone or Rotary Signaling At a Glance Users Affected Reports Affected Telephone users, operators DID Trunk Information GS/LS Trunk Information System Information Tie Trunk Information Mode All Telephones All System Programming Change individual trunk to rotary or touch-tone service: → TT/LS Disc → Outmode Change individual tie trunk to rotary or touch-tone service: ● LinesTrunks → TIE Lines → Inmode Change individual tie trunk to rotary or touch-tone service: ● Lines Trunks → TIE Lines
Features A touch-tone receiver (TTR) is required to make calls from tip/ring equipment or to use the Remote Access feature. TTRs are provided on 400, 400 GS/LS/TTR, 800 DID, 008 OPT, and 012 modules. Normally, these TTRs are sufficient to handle the calls originated from these modules.
Features Rotary signaling can be set for Delay or No Delay. Delay is the factory setting, which makes the rotary pulse inaudible to the telephone user and delays sending the dialed number from the control unit to the trunk until the user is finished dialing. Considerations and Constraints Tie trunks are set up either to send signals to or receive signals from another PBX, or they are set up to be bidirectional—to send and receive signals.
Features Transfer At a Glance Users Affected Reports Affected Telephone users, operators Operator Information SMDR System Information Mode All Telephones All Programming Code *774 (Behind Switch mode only) MLX Display Label Transfer [Trans] System Programming To program the Transfer button in Behind Switch mode: ● Options → Behind Switch → Transfer To specify how long a transferred call goes unanswered before returning: ● Options → Transfer → Return Time To assign One-Touch Transfer (with either
Features Description Users can transfer inside or outside calls to inside extensions or to outside numbers. Transferring an outside call to an outside number is called trunk-to- trunk transfer. Calls can be transferred with or without consultation: ■ A transfer with consultation can be made only to an inside extension. The user initiating the transfer calls the destination extension and speaks to the person at that extension before completing the transfer.
Features NOTE ■ A call transferred to an extension programmed as a fax port does not return to the originator, but continues to ring at the fax extension. This eliminates the possibility that a highpitched fax tone would be heard by the person who answers the returning call. ■ A call transferred to a Calling Group does not return, and the call appearance is cleared from the SA or ICOM button on the originator’s telephone as soon as the transfer is completed (the call does not stay on hold).
Features ■ One-Touch Hold. If the system is not programmed for One-Touch Transfer, it is programmed for One-Touch Hold (the factory setting in Behind Switch mode). This transfer option applies to outside calls only. With One-Touch Hold, a telephone user or operator can transfer a call on an outside line button to another extension with a shared button for the same outside line.
Features ■ Transfer Audible. The system can be programmed so that when outside callers are on hold for transfer, they hear ringback or Music-onHold (the factory setting), if available. Music-on-Hold changes to ringback when the transfer is completed. Inside callers always hear ring back.
Features If a multiline telephone user presses the Feature button after initiating a transfer, the dialed digits activate a feature (for example, Privacy). After the feature is activated, the user should redial the extension or telephone number to transfer the call.
Features Single-Line Telephones The One-Touch Transfer option does not apply to single-line telephones. Single-line telephone users cannot make voice-announced transfers. A single-line telephone user cannot transfer an outside call to an outside number. If the user tries to complete a trunk-to-trunk transfer, the caller remains on hold for transfer and the transfer destination is disconnected.
Features Call Waiting If a transfer is completed to a busy extension, the destination hears the Call Waiting tone, if programmed, and the caller hears Call Waiting ringback. The call waits in queue until the Transfer Return Time expires. Calls answered by using Call Waiting pickup cannot be transferred. Camp-On A transfer can be completed by using the Camp-On feature, whether or not the destination extension is busy.
Features ICOM button is available to transfer the call, the call does not goon hold. If the operator hangs up, the caller is disconnected. Display When an MLX display telephone user presses the Transfer button, the display prompts the user to dial the extension number and shows the digits as they are dialed. When dialing is completed, the display shows the name of the person at the destination extension, if labels are programmed.
Features programmed hunt sequence to locate an available Calling Group member, and the call is eligible for a delay announcement if one is programmed. A Calling Group member is considered available for a call while in the process of transferring a call. Voice-announced transfers cannot be made to a Calling Group. There is no limit to the number of calls that can be transferred to a Calling Group.
Features If an inside call is transferred to a telephone with a Posted Message, only the display telephone user who transfers the call sees the message. The original caller does not see the Posted Message even after the transfer is completed. If a call is transferred to an extension programmed as a fax port, the message indication is not sent to the fax message-waiting receiver, regardless of the amount of time programmed for the fax message-waiting threshold.
Features Speed Dial Both Personal Speed Dial and System Speed Dial can be used to dial a transfer destination. SMDR The number of the extension that hangs up on an incoming outside call is shown in the STN field of the Station Message Detail Recording (SMDR) report, regardless of how many times the call is transferred. For a call to an outside number, the extension that dialed the call is shown on the SMDR report, even if the call is then transferred to another extension.
Features Voice Announce to Busy At a Glance Users Affected Reports Affected Telephone users, DLC operators Mode Extension Directory Extension Information All Telephones All except QCC and single-line telephones Programming Code Receive On Receive Off *10 **10 MLX Display Label Voice Annce,Receive,On [Voice,Recv,On] Voice Annce,Receive,Off [Voice,Recv,Off] System Programming Extensions → VoiceSignl Factory Setting Voice announcements on Description Voice Announce to Busy allows MLX and analog
Features When a caller makes a voice-announced call to an extension with Voice Announce to Busy, the caller hears a tone and the called person hears a beep and the caller’s voice over the speakerphone unless one of the following is true: ■ The called person is already using the speakerphone. In this case, the caller hears ringback and the called person hears an abbreviated ring, if programmed. ■ The called person has turned off Voice Announce to Busy.
Features Feature Interactions Do Not Disturb A user with Do Not Disturb on does not receive voice announcements. HFAI When Voice Announce to Busy is turned on, HFAI is disabled. Paging A user who turns off Voice Announce to Busy does not receive group pages.
Features Volume At a Glance Telephone users, operators Users Affected Mode All Telephones MLX telephones Description The Volume button on the MLX-10, MLX-10D, MLX-20L, and MLX-28D telephones controls the volume levels for ringing, conversations on the handset, and conversations on the speakerphone. The user can set each of these volume levels independently of the others, and it will stay as set until the user changes it again.
A Feature and Planning Forms This appendix contains an alphabetical list of the features that can be assigned to the system or telephones and the planning forms associated with each feature.
Feature and Planning Forms Feature Planning Form Allowed/Disallowed Lists 3a — Incoming Trunks—Remote Access 4b — Analog Multiline Telephone 4d — MLX Telephone 4e — MFM Adjunct—MLX Telephone 4f — Tip/Ring Equipment 5a — Direct-Line Console (DLC)—Analog 5b — Direct-Line Console (DLC)—Digital 5c — MFM Adjunct—DLC 5d — Queued Call Console (QCC) 6g — Allowed Lists 6h — Disallowed Lists 6i — Call Restriction Assignments and Lists 7b — Night Service—Outward Restriction Data Form 2a — Analog Data Station Data
Feature and Planning Forms Feature Planning Form Automatic Route Selection (Facility Restriction Level) (continued) 9a — Automatic Route Selection Worksheet 9b — Automatic Route Selection Tables 9c — Automatic Route Selection Default and Special Numbers Tables Data Form 2a — Analog Data Station Data Form 2b — Digital Data Station Barge-In Button diagrams on all appropriate telephone forms Callback 3a — Incoming Trunks—Remote Access 4b — Analog Multiline Telephone 4d — MLX Telephone 4e — MFM Adjunct—
Feature and Planning Forms Feature Planning Form Conference 1 — System Planning Button diagrams on all appropriate telephone forms Coverage 4b — Analog Multiline Telephone 4d — MLX Telephone 4e — MFM Adjunct—MLX Telephone 4f — Tip/Ring Equipment 5a — Direct-Line Console (DLC)—Analog 5b — Direct-Line Console (DLC)—Digital 5c — MFM Adjunct—DLC 6a — Optional Operator Features 6d — Group Coverage 6e — Group Calling Button diagrams on all appropriate telephone forms Direct-Line Console 1 — System Plannin
Feature and Planning Forms Feature Planning Form Forward and Follow Me (Remote Call Forward) 4b — Analog Multiline Telephone 4d — MLX Telephone 4e — MFM Adjunct—MLX Telephone 4f — Tip/Ring Equipment 5a — Direct-Line Console (DLC)—Analog 5b — Direct-Line Console (DLC)—Digital 5c — MFM Adjunct—DLC 6a — Optional Operator Features Button diagrams on all appropriate telephone forms Group Calling 2d — System Numbering—Special Renumbers 6e — Group Calling 6f — System Features 7a — Night Service—Group Assignm
Feature and Planning Forms Feature Planning Form Labeling 2a — System Numbering—Station Jacks 2c — System Numbering—Trunk Jacks 2d — System Numbering—Special Renumbers 8a — Label Form—Posted Message 8b — System Speed Dial Language Choice 1 — System Planning 4d — MLX Telephone 5b — Direct-Line Console (DLC)—Digital 5d — Queued Call Console (QCC) Last Number Dial Button diagrams on all appropriate telephone forms Line Request Not Applicable Messaging (Message Waiting Receivers) 4b — Analog Multili
Feature and Planning Forms Feature Planning Form Night Service 7a — Night Service—Group Assignment 7b — Night Service—Outward Restriction 7c — Night Service—Time Set Notify (See Signaling) Paging 2c — System Numbering—Trunk Jacks 2d — System Numbering—Special Renumbers 4b — Analog Multiline Telephone 4d — MLX Telephone 4e — MFM Adjunct—MLX Telephone 4f — Tip/Ring Equipment 5a — Direct-Line Console (DLC)—Analog 5b — Direct-Line Console (DLC)—Digital 5c — MFM Adjunct—DLC 5d — Queued Call Console (QCC) 6
Feature and Planning Forms Feature Planning Form Pools 2c — System Numbering—Trunk Jacks 2d — System Numbering—Special Renumbers 4b — Analog Multiline Telephone 4d — MLX Telephone 4e — MFM Adjunct—MLX Telephone 4f — Tip/Ring Equipment 5a — Direct-Line Console (DLC)—Analog 5b — Direct-Line Console (DLC)—Digital 5c — MFM Adjunct—DLC 5d — Queued Call Console (QCC) 9a — Automatic Route Selection Worksheet 9b — Automatic Route Selection Tables 9c — Automatic Route Selection Default and Special Numbers Tables
Feature and Planning Forms Feature Planning Form Remote Access 2d — System Numbering—Special Renumbers 3a — Incoming Trunks—Remote Access Ringing/Idle Line Preference (See Automatic Line Selection and Ringing/Idle Line Preference) Ringing Options 4b — 4d — 4e — 5a — 5b — 5c — Analog Multiline Telephone MLX Telephone MFM Adjunct—MLX Telephone Direct-Line Console (DLC)—Analog Direct-Line Console (DLC)—Digital MFM Adjunct—DLC Saved Number Dial Button diagrams on all appropriate telephone forms Signal
Feature and Planning Forms Feature Planning Form Transfer 1 — System Planning 6a — Optional Operator Features 6f — System Features Button diagrams on all appropriate telephone forms Voice Announce to Busy (Simultaneous Voice/Data) 4b — Analog Multiline Telephone 4d — MLX Telephone 5a — Direct-Line Console (DLC)—Analog 5b — Direct-Line Console (DLC)—Digital Data Form 1a—Modem Pool—Analog-to-Digital Data Form 1b—Modem Pool—Digital-to-Analog Volume Not Applicable A-10 Features and Planning Forms
System Features B This appendix provides an alphabetical list of system-wide features and outlines their availability by mode. This list also includes notes, where appropriate, which briefly describe mode differences and specific release availability. For information on feature use on the MLX, analog multiline, and single-line telephones, see Appendix C, “General Feature Use and Telephone Programming.
System Features System Features Availability by Mode Key Feature Hybrid/ PBX Behind Switch Automatic Line Selection ✔ ✔ ✔ Automatic Maintenance Busy ✔ ✔ ✔ Notes Automatic Route Selection (ARS) ✔ with trunk pools only Call-by-Call Service Selection ✔ Release 2.
System Features Availability by Mode Feature Key Hybrid/ PBX Behind Switch Group Calling ✔ ✔ ✔ Headset Status ✔ ✔ ✔ Hold Disconnect Interval ✔ ✔ ✔ inside Dial Tone ✔ ✔ ✔ Labeling ✔ ✔ ✔ Language Choice ✔ ✔ ✔ Line/Trunk Options ✔ ✔ ✔ Loudspeaker Paging ✔ ✔ ✔ Microphone Disable ✔ ✔ ✔ Night Service ✔ ✔ ✔ Paging Groups ✔ ✔ ✔ Park ✔ ✔ Pickup Groups ✔ ✔ Behind Switch: calls do not follow the telephone company’s central office ring pattern Release 1.
System Features Availability by Mode Key Feature Hybrid/ PBX Behind Switch ✔ Routing by Dial Plan Release 2.
C General Feature Use and Telephone Programming This appendix contains information on the general use of features for the MLX, analog multiline, and single-line telephones. It covers telephone and operator features and the acceptable programming codes for each. It also describes how to program these features on MLX and analog multiline telephones. General Feature Use Information The following sections provide general instructions for feature use on MLX, analog multiline, and single-line telephones.
General Feature Use and Telephone Programming Programmed Buttons Any unlabeled line button on multiline telephones can be programmed with a feature for one-touch activation. See Tables C-1 through C-4 for additional information on programming features onto line buttons. Some features, such as Auto Dial, must be programmed onto line buttons in order to use them.
General Feature Use and Telephone Programming Feature Codes Feature codes are 1-, 2-, and 3-digit codes that activate features. A feature code is used by first pressing the dedicated Feature button on MLX telephones; pressing a programmed Feature button on analog multiline telephones; dialing # on single-line telephones. Each of these methods sends a signal to the system that a feature code is about to be dialed. When the code is dialed, the feature is activated.
General Feature Use and Telephone Programming Table C-1. Telephone and Operator Features Feature Prog Code Feature Code 2-Line Display 7-Line Display Account Code Entry *82 82 + code Acct AccountCode Alarm* *759 Alarm Alarm AlClk Alarm Clock Alarm Clock Auto Answer All *754 AutoAns All Auto Answer Intercom *753 AutoAnsIcom Auto Dial Inside (ext., group, zone) Outside *22 + ext. no. *21 + tel no.
General Feature Use and Telephone Programming Table C-1. Telephone and Operator Features (continued) MLX-10D MLX-28D MLX-20L Single Line MLX-10 Analog Multiline KPB KPB KPB KP KPB KPB Account Code Entry KPB KPB KPB Alarm KPB KPB KPB Alarm Clock KPB Auto Answer All KPB Auto Answer Intercom KPB KPB Feature KPB KPB KPB KPB KPB Auto Dial Inside (ext.
General Feature Use and Telephone Programming Table C-1. Telephone and Operator Features (continued) Feature Prog Code Data Status *83 + ext. no.
General Feature Use and Telephone Programming Table C-1.
General Feature Use and Telephone Programming Table C-1. Telephone and Operator Features (continued) Prog Code Feature Group Calling In-Queue Alarm button Calling group supervisor Enter supervisor mode* Exit supervisor mode* Available (ES Status 2) Unavailable (ES Status Off) Calling group members Sign in (Available) Sign out (Unavailable) After-call work state (CMS only) *22 + calling group ext. no. *762 *760 *44 *45 Group Page Auto Dial button *22 + p a g i n g group ext. no.
General Feature Use and Telephone Programming Table C-1.
General Feature Use and Telephone Programming Table C-1. Telephone and Operator Features (continued) Prog Code Feature Messaging Leave Message After calling Without calling Cancel message left Feature Code 2-Line Display 7-Line Display Msgs Messages LvMsg Msg Leave Post SdMsg Posted Msg Send/RmvMsg Msgs Dlete Next Call Messages Delete Msg Next Msg Return Call Night Night Srvc Ntfy Send Recv Notify Send Receive GrpPg LdsPg Group Page Loudspkr Pg *25 25 53 + ext no. *53 + ext no.
General Feature Use and Telephone Programming Table C-1.
General Feature Use and Telephone Programming Table C-1. Telephone and Operator Features (continued) Prog Code Feature Code Privacy On Off *31 31 *31 Recall *775 775 Reminder Service Set *81 81 + time + A or P† 81 + ext. no. + time + A or P† *8 1 *81 + ext. no.
General Feature Use and Telephone Programming Table C-1.
General Feature Use and Telephone Programming Table C-1. Telephone and Operator Features (continued) Feature System Access buttons Assign buttons† SA (Default Ring) SA Originate Only Shared SA Change type (SA or Shared SA) Ring Voice System Speed Dial Prog Code Feature Code *16 *18 *17 + primary ext. no.
General Feature Use and Telephone Programming Table C-1.
General Feature Use and Telephone Programming Telephone Programming The following describes how to program features on MLX and analog multiline telephones. Since Personal Speed Dial is the only feature that single-line telephone users can program, general programming instructions for single-line telephones are not provided. NOTE: Features cannot be programmed on QCCs in system operator positions. Features assigned to these consoles are fixed and cannot be changed.
General Feature Use and Telephone Programming Table C-2. Programming Analog Multiline Telephones Step 1 Label the button. Note: Skip this step if the feature will not be programmed onto a button. Action ■ Remove the clear label cover from the telephone by the inserting the end of a paper clip in the notch at the top of the cover. ■ Write the feature name on the card next to the button to be programmed. ■ Replace the cover. 2 Begin programming. ■ Slide the T/P switch on the side of the telephone to P.
General Feature Use and Telephone Programming Table C-3. Programming MLX-10 Telephones Step 1 Label the button. Note: Skip this step if the feature will not be programmed onto a button. Action ■ Remove the clear label cover from the telephone by pulling up on the tab that extends from the top of the cover. Write the feature name on the card next to the button to be programmed. ■ Replace the cover. ■ 2 Begin programming. ■ Press the Feature button and dial then 00. 3 Select the feature.
General Feature Use and Telephone Programming Table C-4. Programming MLX Display Telephones Using the Display Step 1 Label the button to be programmed. Note: Skip this step if the feature will not be programmed onto a button. Action ■ Remove the clear label cover from the telephone by pulling upon the tab that extends from the top of the cover. Write the feature name on the card next to the button to be programmed. ■ Replace the cover. ■ 2 Begin programming. ■ Press Menu.
General Feature Use and Telephone Programming Table C-4. — Continued Step 4 Action Select the feature. If the feature name is on the display: ■ Press the button next to or below the name of the feature to be programmed. ■ Press More. If the feature name is not on the display: To move through the list of features page by page, or To jump to the screen that displays the feature name, 5 6 Select Find Feature from the display.
System Programming Menu Hierarchy D The system programming menu hierarchy details the sequence of menu screens that appear when you select the system programming options. The choice of an option on the first menu screen leads to either a second menu screen or a data-entry screen. A secondary menu screen may lead to still another menu screen, and soon up to six screens, as shown in the following pages.
D-2 System Programming Menu Hierarchy
Sample Reports E This appendix includes samples of the print reports generated by the communications system. Table E-1 lists the system reports and the pages in this appendix where samples can be found. Table E-1. Report Contents For...
Sample Reports Table E-1. - Continued For... Direct Group Calling Information Report Night Service Information Report Group Call Pickup Report Error Log Report See... E-33 E-34 E-35 E-36 Table E-2 lists all of the system reports and includes: the print menu option used to print each report; the report name; and a brief description of each report. The menu options referred to in Table E-2 are accessed by selecting the Print option on the System Programming menu.
Sample Reports Table E-2. System Reports Menu Option All Report Name SysSet-up System Information Dial Plan Dial Plan Labels Trunk Info TIE DID Loop/ Ground General T1 Info PRI Info Rmote Access Oper Info Description Prints each of the reports available on the Print menu, from SysSet-up to Error Log. Note: When All is selected, the four Trunk Information reports automatically print. See Trunk Info.
Sample Reports Table E-2. – Continued Menu Option AllowList Report Name Allowed Lists Description Telephone numbers included in Allowed Lists. Lists are numbered 0-7, and entries are numbered 0-9. AllowListTo Access to Allowed Lists Lists are numbered 0-7. If the Allowed List is assigned to Remote Access users and barrier codes are used, the barrier codes are numbered 0-16.
Sample Reports Table E-2. – Continued Menu Option Sys Direct Report Name System Directory Group Page Group Paging Ext Info Extension Information GrpCoverage Group Coverage Information Grp Calling Direct Group Calling Information Night Service Night Service Information Call Pickup Error Log Group Call Pickup Error Log Description System Speed Dial number, label and telephone number in System Directory, and whether number should display.
Sample Reports System Reports System Information Report Print Menu Option: SYSTEM SysSet-up INFORMATION Current Date: 01/04/00 Current Time: 00:21:15 System : Mode Hybrid/PBX : Language: AutoMaintBusy AutoBusyTie Disable Disable SystemLang SMDR Printer English English English Direct Line Operators : 14 Queued Call Operators SysProg Port : : 10 10 Transfer 18 22 42 : Type Audible OneTouch(Complete) : Ring MusicOnHold Transfer(Auto) VMS Transfer Return Interval Paging Syst
Sample Reports System Information Report - Continued SMDR : : Min.
Sample Reports Dial Plan Report Print Menu Option: Sections: Dial Plan Pools; Telephone Paging Zones; Direct Group Calling Group; Lines/Trunks; Stations DIAL PLAN FOR POOLS POOL # 1: 70 POOL # 2: 890 POOL # 3: POOL # 4: 891 POOL # 5: POOL # 6: 892 893 894 POOL # 7: 895 POOL # 8: 896 POOL # 9: 897 POOL # 10: 898 POOL # 11: 899 DIAL PLAN FOR TELEPHONE PAGING ZONES TPZ # 1: 793 TPZ # 2: TPZ # 3: 794 795 TPZ # 4: 796 TPZ # 5: TPZ # 6: 797 798 TPZ # 7: 799 DIAL PLAN FOR DIRECT GROU
Sample Reports Dial Plan Report - Continued DIAL PLAN FOR LINES/TRUNKS LINE # 1: 801 OUTSIDE LINE # 2: 802 OUTSIDE LINE # 3: 803 805 OUTSIDE LINE # 4: 804 OUTSIDE OUTSIDE OUTSIDE LINE # 6: 806 LINE # 8: 808 OUTSIDE OUTSIDE OUTSIDE LINE # 10: 810 OUTSIDE LINE # 5: LINE # 7: LINE # 9: 807 809 DIAL PLAN FOR STATIONS OPERATR STN #: 1 10 STN #: 3 STN #: 5 11 STN #: 7 13 EXT 13 STN #: 9 STN #: 11 STN #: 13 14 EXT 14 STN #: 10 714 STN #: 12 STN #: 14 STN #: 15 17 18 715 71
Sample Reports Label Information Report Print Menu Option: Sections: LABEL INFORMATION Executive Telephone # Name Directory Display 14: Personal Directory Display 15: Personal Directory Number MSG # Display POSTED MESSAGE 1 DO NOT DISTURB 2 3 OUT TO LUNCH AT HOME 4 OUT SICK 5 IN A MEETING 6 IN CONFERENCE WITH A CLIENT 7 8 9 E-10 Personal Number Executive Telephone # Name 10: Number Executive Telephone # Name Labels Telephone Personal Directory; Posted Messages and Numbers W
Sample Reports Tie Trunk Information Report Print Menu Option: Trunk Info and TIE TIE TRUNK INFORMATION 849 Direction: 2 Way InType : Wink : Wink Out Type TRUNK TRUNK Slot/Port : 14/ 1 TIE-PBX E&M Signal: Type1S InMode : Rotary Dialtone AnsSupvr OutMode Disconnect : 300 ms : Rotary : Remote : 300 ms 850 Direction: 2 Way InType : Wink : Wink OutType Slot/Port : 14/ 2 E&M Signal: Type1S TIE-PBX Dialtone InMode : Rotary AnsSupvr OutMode : Rotary Disconnect : 300 ms TRUNK 851 Direction: 2
Sample Reports DID Trunk Information Report Print Menu Option: Trunk Info and DID DID TRUNK INFORMATION E-12 Trk SS/PP Blk DelDig AddDiq A A 841 13/ 1 842 13/ 2 DiscTime 1 1 500ms 500ms Wink Wink 4 4 3 3 A 843 13/ 3 844 13/ 4 2 2 500ms 500ms Wink Wink 3 A 3 0 0 A 845 13/ 5 1 500ms Wink 4 3 1 Rotary BkupExt TouchTone BkupExt A A 846 13/ 6 1 2 500ms 500ms Wink Wink 4 3 3 0 1 TouchTone BkupExt 847 13/ 7 A 848 13/ 8 1 500ms Wink 4 3 1 TouchTone BkupExt System
Sample Reports GS/LS Trunk Information Report Print Menu Option: Trunk Info and Loop/Ground GS/LS TRUNK INFORMATION Trk SS/PP Type Out Mode 801 802 2/ 1 TouchTone TouchTone Yes 2/ 2 Loop Loop Yes N/A N/A 803 804 2/ 3 2/ 4 Loop Loop TouchTone TouchTone Yes Yes N/A N/A 805 4/ 1 Loop Rotary Yes N/A 806 Loop 807 4/ 2 4/ 3 Rotary Rotary Yes Yes N/A N/A 808 809 4/ 4 5/ 1 Loop Ground Rotary TouchTone Yes N/A N/A N/A 810 5/ 2 Ground TouchTone N/A N/A 811 812 5/ 3 5/ 4
Sample Reports General Trunk Information Report Print Menu Option: Trunk Info and General GENERAL TRUNK INFORMATION Trk SS/PP 2/ 1 No Remote 802 2/ 2 No Remote 803 804 2/ 3 No Remote No Remote 805 806 4/ 1 807 808 809 810 811 812 813 2/ 4 4/ 2 4/ 3 4/ 4 5/ 1 5/ 2 5/ 3 5/ 4 Pool 70 70 70 Yes Yes Yes Yes Yes No Remote No Remote Yes Yes No Remote No Remote No Remote TlPrfx 890 HldDisc Principal Long Long Long QCC Prty 4 Long 4 4 Long Long 4 4 Yes Long Long Yes Long Yes No Remo
Sample Reports DS1 Information Report Print Menu Option: T1 Info DS1 SLOT ATTRIBUTES Slot 3 3 Type Format T1 T1 D4 ZCS Rob_Bit 1 Prim Loop Yes D4 ZCS Rob_Bit 1 None Local Yes Supp Signal LineComp ClkSync Src System Reports Active E-15
Sample Reports PRI Information Report Print Menu Option: Sections: PRI Info Network Selection, Special Service, Call-by-Call and Dial Plan Routing Tables; PRI Information PRI INFORMATION System: By line Bchnl Grp #: 1 Slot: Test Tel Num: 9 NtwkServ: Incoming Routing: 00011 By Line Appearance Channel ID: 1 Line NumberToSend PhoneNumber Network Selection Table Entry Number: Pattern to Match: 0 101**** 1 10*** 2 101**** 3 Special Service Table Entry Number: Pattern to Match: 0 011 1 010 Op
Sample Reports PRI Information Report - Continued Dail Plan Routing Table Entry Number: 0 NtwkServ: Expected Digits: Pattern to Match: 0 Digits to Delete: Digits to Add: 0 Entry Number NtwkServ: 4 1 OUT WATS 0 2 Any service 3 11100 11 0 1 22 0 0 5 6 7 1 0 0 1 2 0 8 9 10 11 Expected Digits: 0 0 0 0 Pattern to Match: Digits to Delete: 0 0 0 0 12 13 14 15 0 0 0 0 0 0 0 0 222 11100 Expected Digits: 2 Pattern to Match: 2 Digits to Delete: 0 Digits to Add: En
Sample Reports Remote Access (DISA) Information Report Print Menu Option: Sections: Rmote Access General Options; System Default Class of Restrictions (Non-TIE); System Default Class of Restrictions (TIE); Barrier Code Administration GENERAL OPTIONS (ACCESS CODE 889) Barrier Code required for Non-TIE DISA lines: Barrier Code required for TIE DISA lines : Automatic Queuing enabled for DISA lines : SYSTEM DEFAULT CLASS OF RESTRICTIONS (NON-TIE) Restriction : UNRESTRICTED ARS Restriction Level: 3 Allowed Li
Sample Reports Operator Information Report Print Menu Option: Sections: Oper Info Operator Positions; General Options; DSS Options; QCC Operator Options; QCC Call Types OPERATOR POSITIONS PORT CALL ALERT ADDR.
Sample Reports Operator Information Report - Continued QCC CALL TYPES: CALL TYPE ======================= Dial 0 Operator Follow Forward Unassigned DID Listed Directory Number Operator’s Extension Returning Group Coverage Group # 1 Group # 2 Group # 3 4 Group # Group # 5 6 Group # 7 Group # 8 Group # Group # 9 10 Group # Group # 11 12 Group # Group # 13 Group # 14 15 Group # Group # 16 Group # 17 Group # 18 Group # 19 20 Group # Group # 21 Group # 22 Group # 23 Group # 24 Group # 25 Group # 26 Group # 27 2
Sample Reports Allowed Lists Report Print Menu Option: Sections: AllowList Lists 1 through 7 ALLOWED LISTS List : 0 Entry 0: ------ Entry 1: Entry 2: ----------- Entry 3: ------ Entry 4: ------ Entry 5: ------ Entry 6: Entry 7: ------ Entry 8: Entry 9: ---------------- • • • List : 7 Entry 0: ------ Entry 1: ------ Entry 2: ----------- Entry 3: Entry 4: Entry 5: ------------ Entry 6: ------ Entry 7: ------ Entry 8: ------ Entry 9: ------ System Reports E-21
Sample Reports Access to Allowed Lists Report Print Menu Option: AllowListTo ACCESS TO ALLOWED LISTS FOR REMOTE ACCESS 17 & 18 MEAN TIE & NON-TIE RESTRICTIONS List List 1 3 STNS 10 RACC 1 STNS 33 RACC E-22 System Reports 17 18
Sample Reports Disallowed Lists Report Print Menu Options: Sections: DisallowLst Lists 1 through 7 DISALLOWED LISTS List : 0 Entry 0: Entry 1: ------------------------ Entry 2: Entry 3: Entry 4: Entry 5: ----------------------------------- Entry 6: ------------ Entry 7: Entry 8: ----------------------- Entry 9: ------------ ------------ . . .
Sample Reports Access to Disallowed Lists Report Print Menu Option: DisallowTo ACCESS TO DISALLOWED LISTS FOR REMOTE ACCESS 17 & 18 MEAN TIE & NON-TIE RESTRICTIONS List List 1 3 STNS 33 RACC 9 STNS 33 RACC E-24 System Reports
Sample Reports Automatic Route Selection Report Print Menu Option: Sections: ARS Tables AUTOMATIC ROUTE SELECTION ARS IS: ACTIVE ACCESS CODE: 9 TABLE 17: Default Toll Output Table FRL Call type BOTH --------- -------------------- 3 - Absorb Pool 00 1)70-2)----- Other Digits -------------------- FRL 3 -------------------- 3)---- -- -------------------- ---- ----------------------- - Call type BOTH ----- Absorb Pool 1)70-00 2)----3)----- Other Digits -------------------- 4)---5)---- ---
Sample Reports Automatic Route Selection Report - Continued TABLE 19: Dial 0 Output Table A Pool 1)70-- Absorb Other Digits -------------------- 00 FRL 3 Call type BOTH Start Pattern --:-- A TABLE 20: N11 Output Table E-26 01)411 02)611 Pool Absorb 03)811 04)911 00 Other Digits -------------------- FRL 1)70-1)70-- 00 -------------------- 3 System Reports 3 Call type BOTH BOTH Start Pattern --:-- A --:-- A
Sample Reports Extension Directory Report Print Menu Option: Ext Direct EXTENSION DIRECTORY Port Ext # Label Addr F H R M V R A Port A B C I S S R Addr Ext # Label C I F C I T S E S W D G R R 1/ 1 1/ 2 1/ 3 1/ 4 1/ 5 1/ 6 1/ 7 1/ 8 2/ 1 2/ 3 2/ 5 2/ 7 3/ 1 3/ 3 C I F C I T S E S W D G R R NNNN U3 1/21 710 NNNN NNNN O3 U3 1/22 NNNN NNNN U3 U3 1/24 1/25 711 712 713 15 NNNN U3 1/26 16 17 NNNN NNNN NYNN U3 U3 NYNN NYNN NYNN 10 OPERATR 11 12 13 14 EXT 13 EXT 14 18 20 EXT 18
Sample Reports System Directory Report Print Menu Option: SYSTEM Code E-28 Sys Direct DIRECTORY Name 600 601 ABC Company Jacques Smith 605 Travel Agency System Reports Number 555-9999 5551212 912015556677 Display YES YES YES
Sample Reports Group Paging Report Print Menu Option: Group Page GROUP PAGING Group # 793 STNS : 20 21 22 23 24 Group # 794 STNS : 15 16 17 18 19 25 System Reports E-29
Sample Reports Extension Information Report Print Menu Option: Ext Info plus extension number EXTENSION INFORMATION Extn SS/PP 10 1/ 1 Type MLX-20L + 1 DSS Pool Access 70 : 890 891 Page Group : Primary Coverage : Secondary Coverage : Coverage Group Group Coverers NS Groups : : : 5 773 10 Group Calling Member: Pickup Groups : Allowed Lists : Disallowed Lists : Restrictions Auto Callback Call Waiting Abbreviated Ring Line Preference : UNRESTRICTED : OFF : ON : ON : ON Shared SA Ring : ON Re
Sample Reports Extension Information Report - Continued EXTENSION INFORMATION SS/PP Extn Type 10 1/ 1 MLX-20L + 1 DSS Blank Button 34 Blank Button 33 Blank Button 32 Blank Button 31 Blank Button 30 Blank Button 29 Blank Button 28 Blank Button 27 Blank Button 26 Blank Button 25 Blank Button 24 Blank Button 23 Button 22 Blank Blank Button 21 Forced Release Button 20 Button 19 Pool Inspect Button 18 Headset Auto Answer Join Button 17 Cancel Button 16 Alarm Status: Button 15 Night Service Button 14 Headset Sta
Sample Reports Group Coverage Information Report Print Menu Option: GrpCoverage GROUP COVERAGE INFORMATION Group # 2 Senders : 6802 6804 Group # 5 Senders : 10 11 12 13 44 45 47 6810 DIRECT GROUP CALLING INFORMATION : 770 Group Type : AutoLogout Group # Call Distribution Type : CIRCULAR Delay Announcement Ext # : 11 Message Waiting Station : 20 Calls_in_queue Threshold : 1 External Alert ext # : 21 Overflow Threshold :1 Overflow to DGC group # : Group Coverage : 1 No.
Sample Reports Direct Group Calling Information Report Print Menu Option: Sections: Grp Calling Each programmed group DIRECT GROUP CALLING INFORMATION Group Type : Auto Logout : 782 Group # : CIRCULAR Call Distribution Type Delay Announcement Ext # : Message Waiting Station : Calls_in_queue Threshold : 1 External Alert ext Overflow Threshold # : : 1 Overflow to DGC group # : Group Coverage : 1 No.
Sample Reports Night Service Information Report Print Menu Option: Night Service NIGHT SERVICE INFORMATION OPERATOR 10 DGCG #: STNS : OPERATOR OPERATOR OPERATOR OPERATOR 22 42 DGCG #: STNS : 42 Password : Current Day : OFF Turn off at: : Sunday : Monday Tuesday : : Wednesday : Thursday : Friday : Saturday Emergency Allowed List: 0) 1) 2) 3) 4) 5) 6) 7) 8) 9) NS Excluded STNS: 61 62 63 64 65 E-34 10 14 DGCG #: STNS : 18 DGCG #: STNS : 22 DGCG #: STNS : System Reports 14 18 Turn on at: : : : : :
Sample Reports Group Call Pickup Report Print Menu Option: Call Pickup GROUP CALL PICKUP Group # 1 STNS : 10 11 12 13 Group # 2 STNS : 17 18 19 20 Group # 3 STNS : 21 22 23 24 Group # 4 STNS : 31 Group # 5 STNS : 32 Group # 6 STNS : 33 Group # 7 STNS : 34 Group # 8 STNS : 35 Group # 9 STNS : 36 Group # 10 STNS : 37 14 15 16 25 26 27 28 29 30 System Reports E-35
Sample Reports Error Log Report Print Menu Option: Error Log ERROR LOG Last 10 System Errors: E-36 Message SS/PP Cnt First Last PRI SVC AUDIT TIMEOUT TIMEOUT COLD START 00/00 00/00 00/00 TIMEOUT COLD START PRI SVC AUDIT TIMEOUT 00/00 00/00 PRI SVC AUDIT TIMEOUT SOFTWARE COLD START 00/00 00/00 SOFTWARE COLD START 00/00 PRI SVC AUDIT TIMEOUT SOFTWARE COLD START 00/00 - 01/08 00:00:53 01/11 00:04:08 PRI SVC AUDIT TIMEOUT - System Reports 00/00 01/11 00:04:14 01/21 00:22:14 01/03 00:22
Button Diagrams F This appendix contains the button diagrams for Hybrid/PBX systems as well as button diagrams for Key and Behind Switch systems.
Button Diagrams Figure F-1.
Button Diagrams Figure F-2.
Button Diagrams Key Mode: Up to 8 personal line buttons are assigned beginning at button 3. Behind Switch Mode: One prime line button is assigned to button 3. Figure F-3.
Button Diagrams Key Mode: Up to 8 Personal line buttons are assigned beginning at button 3. Behind Switch Mode: One prime line button is assigned to button 3. Figure F-4.
Programming Special Characters G This appendix provides the special characters used in dialing sequences for numbers dialed automatically, such as on Auto Dial buttons. The characters allowed depend on the type of telephone. Single-Line Telephones Some dialing sequences need special characters.
Programming Special Characters Analog Multiline Telephones Some dialing sequences need special characters. For example, the user would press Hold to insert a Pause (p) after the dial-out code in a dialing sequence to allow the system to seize an outside line before dialing the number. A Pause can also be used to separate a telephone number from an extension number. Table G-2. Special Characters for Analog Multiline Telephones Press... See*... Means... Drop† s Stop.
Programming Special Characters MLX-10 Non-Display Telephone Some dialing sequences need special characters. For example, the user would press Hold to insert a Pause (p) after the dial-out code in a dialing sequence to allow the system to seize an outside line before dialing the number. A Pause can also be used to separate a telephone number from an extension number. Table G-3. Special Characters for MLX Non-Display Telephone Press... Means... Drop Stop.
Programming Special Characters MLX Display Telephones Some dialing sequences need special characters. For example, the user would press Hold to insert a Pause in a dialing sequence after a dial-out code to allow the system to seize an outside line before dialing the number. A Pause can also be used to separate a telephone number from an extension number. Table G-4. Special Characters for MLX Display Telephones Press... See... Means... Drop s Stop.
Glossary GL 7500B Data Module A data communications device that allows connection between RS-232 data terminal equipment (DTE) and the communications system control unit via MLX station jacks on the 008 MLX or 408 GS/LS-MLX module. The 7500B Data Module is used together with a modem in a modem pool to change digital signals to analog signals, and vice versa, which allows transmission between digital and analog data stations.
Glossary GL-2 ALS (Automatic Line Selection) The programmed order in which the system makes outside lines available to a user. alternate mark inversion (AMI) See AMI. AMI (Alternate mark inversion) A line coding format in which a binary 1 is represented by a positive or negative pulse, a binary 0 is represented by no line signal, and subsequent binary 1s must alternate in polarity; otherwise, a bipolar violation occurs. AMI is used in the DS1 interface.
Glossary Automated Attendant An IS II/III, MERLIN MAIL, and MERLIN Attendant application that automatically answers incoming calls with a recorded announcement and directs callers to a department, an extension, or the system operator. Automatic Line Selection See ALS. Automatic Number Identification See ANI. automatic ringdown tietrunk See automatic-start tie trunk. Automatic Route Selection See ARS.
Glossary GL-4 Behind Switch mode One of three modes of system operation, in which the communications system control unit is connected to (is “behind”) another telephone switching system, which provides features and services to telephone users. See also Hybrid/PBX mode and Key mode. binary code An electrical representation of quantities or symbols expressed in the base-2 number system. bipolar 8 zero substitution See B8ZS.
Glossary byte A sequence of bits (usually eight) processed together. “octet’” is used instead of “byte” in CCITT (International Telegraph and Telephone Consultative Committee) documentation. Call Accounting System See CAS. Call Accounting Terminal See CAT. Call Answer The AUDIX Voice Power service that allows callers who reach a busy or unanswered extension to leave a message, transfer to another extension, or transfer to a system operator.
Glossary GL-6 Centrex A set of communications system features to which a user can subscribe on telephone trunks from the local telephone company. channel A telecommunications transmission path for voice and/or data. channel service unit See CSU. checksum The sum of ones in a sequence of ones and zeroes to detect or correct errors in data transmission.
Glossary conversion resource See modem pool. COR (Class of restriction) The various types of restrictions that can be assigned to Remote Access trunks or barrier codes. These restrictions consist of Calling Restrictions, ARS Facility Restriction Levels (FRLs), Allowed Lists, Disallowed Lists, and Automatic Callback queuing. CO trunk jack A jack that connects an outside trunk to the communications system control unit.
Glossary GL-8 dedicated feature buttons The imprinted feature buttons on a telephone: Conf or Conference, Drop, Feature, HFAI (Hands Free Answer on Intercom), Hold, Message, Mute or Microphone, Recall, Speaker or Speakerphone, and Transfer. delay-dial-start tie trunk A type of tie trunk on which the originating end of the tie trunk transmits an off-hook signal to the receiving end and waits for the receiving end to send an off-hook signal followed by an on-hook signal.
Glossary DIP switch (Dual in-line package) A switch on a 400EM module used to select the signaling format for tie-line transmission. DIP switches are also used on other equipment for setting hardware options. direct facility termination (DFT) See Personal Line. Direct Inward Dialing See DID. Direct-Line Console See DLC. Direct Station Selector See DSS. display buttons The buttons on an MLX display telephone used to access the telephone’s display.
Glossary dialed digit or character, and each composed of two voiceband frequencies. GL-10 dual-tone multifrequency signaling See DTMF signaling. E&M Signaling Trunk supervisory signaling, used between two communications systems, in which signaling information is transferred through two-state voltage conditions (on the E and M leads) for analog applications and through two bits for digital applications. Used in tie trunks.
Glossary fax (Facsimile) The scanning and transmission of a graphic image over a telecommunications facility; the resulting reproduced image; the machine that does the scanning and transmitting. FAX Attendant System A fax handling and processing application available with AUDIX Voice Power. FAX Attendant services are FAX Call Answer, FAX Mail, and FAX Response.
Glossary GL-12 GeneralPurpose Adapter See GPA. glare The condition that occurs when a user tries to call out on a loop-start trunk at the same time that another call arrives on the same trunk. GPA (General-Purpose Adapter) A device that connects an analog multiline telephone to optional equipment such as an answering machine or a fax machine.
Glossary Hybrid/PBX mode One of three modes of system operation, in which the communications system uses trunk pools and ARS in addition to Personal Lines. Hybrid/PBX mode provides a single interface (SA buttons) to users for both internal and external calling. See also Behind Switch mode and Key mode. immediate-start tie trunk A tie trunk on which no start signal is necessary; dialing can begin immediately after the trunk is seized. in-band signaling See robbed-bit signaling.
Glossary GL-14 IROB protector (In-Range Out-of-Building protector) A surge protection device for off-premises telephones at a location within 1000 feet (305 m) of cable distance from the communications system control unit. IS II/III (Integrated Solution II or Integrated Solution III) A suite of UNIX system-based applications that augments and provides additional services for voice and data communications using the communications system.
Glossary line compensation An adjustment for the amount of cable loss in decibels (dB), based on the length of cable between a 100D module and a channel service unit (CSU) or other far-end connection point. line/trunk and station module A module on which the jacks for connecting central office lines/trunks and/or the jacks for connecting the stations are located. local host computer access A method for connecting a station jack to an on-site computer for data-only calls through a modem or data module.
Glossary GL-16 MLX-10 or MLX-10D telephone A 10-button digital telephone offered with (MLX-10D) or without (MLX-10) a 2-line by 24-character display. MLX-20L telephone A 20-button digital telephone with a 7-line by 24-character display. MLX-28D telephone A 28-button digital telephone with a 2-line by 24-character display. mode codes Streams of touch-tone codes used by voice messaging applications to communicate with the communications system’s control unit.
Glossary ones density The requirement for channelized DS1 service to the public network that eight consecutive zeroes cannot occur in a digital data stream. on-hook A telephone is said to be on-hook when the handset is hung up, the speakerphone is turned off, and the user is not using a headset to connect to the communications system or the telephone network.
Glossary GL-18 port See jack Power Failure Transfer See PFT. power supply module A device that directs electricity to modules and telephones on the communications system. One power supply module is needed for each carrier, and an auxiliary power unit is added if the module exceeds capacity. PRI (Primary Rate Interface) A standard interface that specifies the protocol used between two or more communications systems.
Glossary RAM (Random-access memory) Computer memory in which an individual byte or range of bytes can be addressed and read or changed without affecting other parts of the memory. random-access memory See RAM. read-only memory See ROM. riser cable Cable that runs between floors in a multistory building and connects wiring closets. robbed-bit signaling Signaling in which the least significant bit (LSB) of every sixth frame per channel is used for signaling in that channel.
Glossary GL-20 special character A Pause, Stop, or End-of-Dialing signal in a programmed dialing sequence such as an Auto Dial or Personal Speed Dial number. SPM (System Programming and Maintenance) A DOS-or UNIX system-based application for programming and maintaining the communications system. square key A communications system configuration in Key mode operation in which all outside lines appear on all telephones.
Glossary System Programming and Maintenance See SPM. System Renumbering A feature (process) used to change the extension numbers assigned to telephones, adjuncts, Calling Groups, Paging Groups, Call Park Zones, Remote Access, and lines/trunks. T1 A type of digital transmission facility that in North America transmits at the DS1 rate of 1.544 Mbps. telephone power supply unit Equipment that provides power to an individual telephone.
Glossary GL-22 VDC Direct-current voltage. VMI (Voice messaging interface) An enhanced tip/ring port. voice-band channel A transmission channel, generally in the 300-3400-Hz frequency band. Voice Mail The AUDIX Voice Power service that allows users to send messages to other extensions in the system, forward messages received with comments, and reply to messages. voice messaging interface See VMI.
Index 008 OPT module 42, 202, 330, 385, 460 012 module 41, 91, 202, 237, 310, 330, 460, 482 1 + 7 Table 48, 49 100D (DS1) module 45, 352, 353 12-hour format 418 2-digit numbering 470-471 3-digit numbering 472 4-digit numbering 473 400 GS/LS/TTR module 342, 406, 482 408 GS/LS-ATL module 342, 406 408 GS/LS-MLX module 342, 406 4ESS 351 502B/502C headset adapter 26 551 T1 L1 CSU 355 5ESS 351, 368 7500B Data Module 472 800 DID module 482 800 GS/LS module 342, 406 A Abbreviated Ring 13, 122, 432, 497 Absorbed d
Index Automatic Line Selection 298, 329 sequence 411 Automatic Maintenance Busy 44 — 45 Automatic number identification 232, 268, 451 Automatic Release 223, 395 Automatic Route Selection 24, 46 — 58, 76, 342, 364, 424 Facility Restriction Level 424 Automatic Routing System 24, 46 — 48 AutoQueuing 421, 425 B B8ZS, line coding 357 Barge-In 59 — 61, 162, 175, 373, 382 Barrier code 76, 380, 423, 425, 453 Basic format, SMDR 451 B-channel 295, 351, 367 Bearer channel (See B-channel) Behind Switch mode 87, 343,
Index Calling Party Number 352, 361, 363 Calling restriction 23, 74 — 78, 88, 309, 379, 410, 424, 446 Calls-In-Queue Alarm Threshold 204 alert 299, 397 Calls making 154 receiving 155 Camp-On 64, 79 — 82, 162, 304, 488 Canadian Department of Communications (DOC) xiii — xviii Cancel button 389 Cancel reminder 416 CAS (See also Call Accounting System) 88, 451 CAT 88 CCS (See common-channel signaling) CdANI 351, 369 CdPN 352 Centralized telephone programming 377, 381 — 382, 415, 430, 457 Centrex 83 — 92, 409 C
Index Dial-in tie trunk 341, 342, 423, 468 numbering 468 Dial-out code 75, 133, 148, 329, 445 restriction 75 DID (See Direct Inward Dialing) Digit analysis 365 strings 48 Digital station jack 296 Direct Calling Group 304 Direct facility termination 328, 361 Direct Inward Dial (DID) call 207 trunk 45, 304, 329, 342, 423, 479, 484 Direct-Line Console (DLC) 121 — 127, 128, 181, 201, 387, 417 Directories 146 — 152, 164 Direct Station Selector (DSS) 122, 128 — 145, 164, 379, 391, 416 button 64, 80, 232 Page but
Index Extension Directory 147, 148, 235, 267, 276, 292 Setup 244 — 246 External alert 204, 295, 297, 298, 310 ExtndComplt 384 Framing format, PRI 354 French (See also Language Choice) 416 Frigid start 274 FRL (See Facility restriction level) 47 FTS 2000 Network 351, 368, 454 Full Centrex 84 F G Facility restriction level 49, 50, 75, 424 tracking zone 90 Far-end disconnect 367 Fax 206 extension 248 message 169 Message Threshold 283, 286 message waiting 203 Message Waiting Receiver 286 machine 26, 296 port
Index H Hands Free Answer on Intercom 29, 316, 497 Hands Free Unit 27, 29 Handset 216, 293 Headset 26, 218 Auto Answer 61, 100, 215, 390, 435 Handset Mute button 215 Hang Up 215, 382 Options 215 — 220 Status 215, 216 — 217, 390 215 — 220 Helpline xv HFAI (See Hands Free Answer on Intercom) HFU (See Hands Free Unit) Hierarchy menu 381, D-1 Hold 33, 79, 165, 167, 208, 221 — 227, 304, 401 Button 94 Disconnect Interval 222 One touch 122 Release 221, 223, 384 Return 223 QCC 397 Timer 126, 222, 384 Timer for use
Index J Jack assignment 296, 378 Join button 387, 390 Log out 198, 201 Long ring 433 Loop clock reference source 356 Loop-start trunk 88, 89, 188, 235, 318, 341, 410, 413, 414 Loudspeaker Paging 317, 330, 337 K M K counter 350 KS23566,L1 346 Key mode 87, 342 L Label, extension 245 Labeling 147 — 148, 153, 235, 266 — 270, 288, 445 Language Choice 271 — 274 Last Number Dial 159, 168, 230, 275 — 278, 294, 437 Leave Message 283 — 284 Leave word calling 203 LEDs, DSS 135 — 138 Limited Centrex 84 Linear distr
Index Message waiting receiver 199, 203, 286, 288 LED status 129 Messaging 168 — 169, 281 — 292 MFM (See Multi-Function Module) Microphone 218, 390 Microphone Disable 217, 293 — 294 Missed Reminder 122, 417 MLC-5 cordless telephone 27, 30, 33, 319, 411, 418, 434, 497 MLX-20L telephone 128, 148, 208, 378 Mode of operation 238, 409 Modem 26, 296, 380 More button 156 MS-DOS 380 Multi-Function Module (MFM) 41, 88, 202, 295 — 303, 310, 311, 435, 438, 468 adjunct 472 Multiplexing 352 MultiQuest 353, 358 Multizon
Index P Page button 129, 182, 324, 467 — 476 Page All 317 Paging 315 — 322 Group 133, 468 Group numbering 469 port 315 Park 323 — 327 Park Zone 134, 135, 468 access code 131 extension 31, 121 Parked call 175 Password, Night Service 309 Pause character 23, 32, 56, 152, 225, 277, 344, 438, 445 PC language 273 Personal Directory 16, 147, 148, 267 Personal Line 69, 122, 190, 280, 298, 328 — 333, 343, 392, 409, 460 Coverage 119 button 154 Personal Speed Dial 16, 90, 277, 298, 438, 445 Personalized Ringing 90, 3
Index QCC Queue 60, 423 Group Coverage 107 Overflow Receiver 205 Priority 386, 394 QCC Return Ring Interval 116, 489 Queue Over Threshold 397 priority 386, 394 reprioritization 394 system 69 Queued Call Console 123, 128, 134, 187, 383 — 407 Coverage 115 Group Coverage 115 system operator 221 Queued Callback call 67 Queuing tone 68 R RBS (See robbed-bit signaling) Reassigning an extension 469 Recall 64, 172, 338, 408 — 415 button 88, 92, 490 Timer 409 Recall/Timed Flash 83 Receive, button 442 Receiver Cove
Index Rotary 481 dial 425 signaling 481 telephones 347 trunk 410, 482 Route 49 Routing by Dial Plan 361 — 363, 368 trunks 392 RS-232 SMDR jack 451 S SAA (See Supplemental Alert Adapter) SA button (See System Access buttons) SASS (See Shared Access for Switched Services) Saved Number Dial 159, 173, 230, 293, 437 — 440 Scroll 281 SDN (See Software Defined Network) Secondary Coverage 105 — 106, 299 Coverage Delay Interval 105 synchronization 356 Security xvii — xviii, xxvi, 421 Selective Callback 68 Sender,
Index Stop character 32, 98, 151, 277, 440 Subpattern 48, 50 A or B routing information 46 Supervised transfer 247 Supervisory operation 198 Supplemental Alert Adapter 204, 296 — 297, 310, 443 Surrogate mode 379 Switch administration 235 defaults 241 — 244 Switchhook flash 33, 87, 88, 89, 299, 409 operation 215 System Access buttons 382, 457 — 466 dial tone 229 Directory 147, 267, 276, 445 labeling 235 language 272 Numbering 87, 88, 235, 296 operator 154 Park Zone 129, 324 positions 238 programming 124, 23
Index Touch-tone receiver 482 telephone 347 Touch-Tone Signaling 481 — 483 Transfer 364, 484 — 495 Audible 304, 488 button 92, 122, 323, 408 operator 145 Return 64, 236, 433 Interval 64, 79, 235, 338 Time 235, 244, 485 Type 487 without consultation 364 Trunk assignment 123 labeling 267 number 130 numbering 468 Pool 342, 469 restrictions 343 routing 392 Trunk-to-trunk transfer 485 TTR (See touch-tone receiver) Type service, PRI 353 transfer 487 V Variable length extension numbers 473 Video conferencing 367
