Instruction manual

Changing the Automated Attendant Menus
Creating and Changing Submenus
In the Automated Attendant Service menu structure, a submenu provides
additional options to callers when there are more options than can fit on the
Day or Night Main Menu. In submenus, as in main menus, the caller dials a
digit (Selector Code) in response to the submenu script. Automated Attendant
Service directs the caller to one of the following pre-defined destinations
based on the Selector Code entered:
■ An extension
■ Another submenu
■ An announcement
As the system administrator, you may find that you need to create new
submenus or change existing ones to meet changes in your company’s
business.
Playing a Submenu Prompt or Definition
To play an existing submenu, follow the instructions below:
1.
Log in to the MERLIN MAIL—ML system as the system administrator.
The system administrator’s name plays; then the Voice Mail Activity Menu
plays.
2 . [ 9 ] to program the system.
The System Administration Menu plays.
3 . [ 3 ] for Automated Attendant Service.
The Automated Attendant Service Administration Menu plays.
4 . [ 3 ] to program a submenu.
The Submenu Administration Menu plays.
4-18 Creating and Changing Submenus