Instruction manual

Changing the Automated Attendant Menus
9.
10.
11.
12.
Repeat Steps 6 through 8 for each Selector Code to be modified in this
menu.
[ * ] [ # ] when finished making the Selector Code changes for this menu.
The current Timeout Action plays, followed by the Timeout Action Menu.
Choose the Dial 0/Timeout Action that defines what happens to a call
when there is no touch-tone response from the caller or the caller
presses 0 (zero):
— [ 0 ] for transfer to the system operator.
— [ 1
] for recording a message in the General Mailbox.
— [ 2
] for disconnect.
— [ *
] [ # ] to quit.
The system plays back the selected Dial 0/Timeout Action. The system then
prompts you to record the main menu script at the tone.
Choose one of the following options:
— [ # ] to use the existing script.
The message “The existing menu prompt will be used” plays.
If the MERLIN MAIL—ML system was set up for monolingual operation,
the Menu Administration Menu plays. This procedure is complete.
If the MERLIN MAIL—ML system was set up for bilingual operation, the
system prompts you to record the main menu script in the secondary
system language. Go to Step 16.
— Record the main menu script (up to two minutes).
NOTE:
If you have changed a Selector Code that requires a change to
the menu script, you must re-record the entire script. If the
Selector Code changes have no impact on the menu script, you
can use the existing script.
4-12 Changing the Main Menus