Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Changing the Automated Attendant Menus
To make your work easier, plan your changes beforehand and revise the
MERLIN MAIL—ML forms (E, F, G, or H) as required. If the MERLIN MAIL—ML
system has been set up for bilingual operation, be sure to record menu scripts
and announcements in both the primary and secondary languages.
The Automated Attendant Service Main Menu script should include the
following information:
■
Explanation of each menu option.
■
If you want to allow callers to use the directory, provide instructions
for accessing the directory ([ * ] [ A ] or [ * ] [ 2 ]) and inform callers if
employees are listed by first or last names.
■
Instructions for callers using rotary phones or callers needing
assistance to stay on the line or dial 0 (zero).
Playing a Main Menu Prompt or Definition
To play a main menu, follow the instructions below:
1. Log in to the MERLIN MAIL—ML system as the system administrator.
The system administrator’s name plays; then the Voice Mail Activity Menu
plays.
2. [ 9 ] to program the system.
The System Administration Menu plays.
3. [ 3 ] for Automated Attendant Service.
The Automated Attendant Service Administration Menu plays.
4. Select one:
— [ 1 ] to select the Day Menu.
— [ 2
] to select the Night Menu.
The Menu Administration Menu plays.
4-8
Changing the Main Menus