Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Changing the Automated Attendant Menus
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Action 4—Prompted Transfer
Automated Attendant Service requires callers to enter a Selector
Code before they dial an individual extension number. Use this
Selector Code Action when the first digit of extensions is identical
to one or more Selector Codes offered in a menu.
For example, the Travel Agency has twenty agents, with
extension numbers ranging from 11 to 31. If a caller attempts to
dial extension 31 from the main menu, the caller is connected to
the Personal Travel Agent as soon as the caller enters [ 3 ]. To
avoid this, the Travel Agency assigned Selector Code Action 4,
Prompted Transfer, to Selector Code 8 and the script asks callers
to press [ 8 ] before dialing an extension number.
Action 5—Direct Extension Transfer
Automated Attendant Service lets callers dial individual extensions
or calling groups directly from the menu when corresponding
Selector Codes are reserved for direct extension dialing. To use
this Selector Code Action, assign Selector Codes that are
identical to the first digit of the extension number.
For example, if the extensions at the Travel Agency range from 11
to 31, and the agency wanted callers to be able to transfer directly
to any extension from the Automated Attendant Service main
menu, the Travel Agency would change its main menu so that
callers would hear the following menu:
Automated Attendant Service Prompts Caller Response
If you know the extension of the person you
are calling, dial that person’s extension
now.
For cruises, press [ 4
].
For corporate travel, press [ 5
].
For personal travel, press [ 6 ].
For discounted trip information, press [ 7
].
Or stay on the line for assistance.
Caller presses dialpad
buttons to select a menu
option.
4-6
Selector Codes and Selector Code Actions