Instruction manual

Changing the Automated Attendant Menus
■ Action 2—Play an Existing Submenu
Automated Attendant Service plays a submenu listing additional
options, from which callers choose another Selector Code.
For example, at the Travel Agency, when callers press [ 1 ] at the
main menu to select cruises, they hear the following submenu listing
the types of cruises:
Automated Attendant Service Prompts Caller Response
Caller presses [ 1 ] for
information on cruises. The
Automated Attendant Service
plays the “cruises” submenu.
For Caribbean cruises, press [ 1 ] .
For Hawaiian cruises, press [ 2
].
For Alaskan cruises, press [ 3
].
Caller presses [ 1 ] for
information on Caribbean
cruises and hears the
submenu.
For Grand Cayman, press [ 1 ].
For Jamaica, press [ 2
].
For Bahamas, press [ 3
]. Caller presses [ 1 ], [ 2 ], or [ 3 ]
for information on a particular
cruise.
NOTE:
A submenu must be programmed before the main menu or
submenu from which it is accessed.
■
Action 3—Play an Existing Announcement
Automated Attendant Service plays a pre-recorded announcement.
Use this Selector Code Action when information that callers need
can be provided in a two-minute recording.
4-4 Selector Codes and Selector Code Actions