Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Changing the Automated Attendant Menus
For example, a caller to the Travel Agency would hear the following greeting:
Automated Attendant Service Prompts Caller Response
Thank you for calling the Travel Agency.
If you are calling from a touch-tone phone,
press [ 1 ] now.
The caller presses [ 1
]. The
Automated Attendant Service
plays the Travel Agency’s
main menu.
For cruises, press [ 1 ].
For corporate travel, press [ 2
].
For personal travel, press [ 3
].
For discounted trip information, press [ 4
].
If you know the extension of the person you
are calling, press [ 8 ] and dial that person’s
extension.
Or stay on the line for assistance.
Caller presses dialpad
buttons in response to the
prompts or waits for
assistance.
Automated Attendant Service uses Selector Code Actions to determine the
action performed when the caller presses the Selector Code. Each Selector
Code (1–9) specified in a menu can be assigned one of the following five
Selector Code Actions:
■
Action 1—Selector Code Transfer
Automated Attendant Service transfers calls to a specific extension
or Calling Group assigned to a Selector Code.
For example, at the Travel Agency, when callers press [ 2 ], they are
connected to extension 11, the corporate travel agent’s extension.
Selector Codes and Selector Code Actions
4-3