Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Changing the Automated Attendant Menus
Selector Codes and Selector Code
Actions
When the Automated Attendant Service answers a call, the caller hears the
Automated Attendant Service Greeting followed by a main menu. There are
two main menus:
■
■
Day Main Menu plays after the Day Greeting when your business is
open.
Night Main Menu plays after the Night Greeting when your business
is closed.
The main menus consist of a recorded script listing menu options and the
corresponding digit (Selector Code) the caller presses to select each option.
When the caller enters a Selector Code on the phone’s dialpad to select a
menu option, the Automated Attendant Service performs the action
designated for that option:
■
■
■
Transfer to a frequently called department or extension.
Play a pre-recorded announcement containing frequently requested
information.
Play a submenu listing additional options.
4-2
Selector Codes and Selector Code Actions