Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Overview
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Maintaining system parameters
Changes in personnel or telephone configuration may require
changes to some of the system parameters, such as the fax
extension, system operator extension, or system administrator’s
mailbox.
Broadcast messages to all subscribers
The system administrator is the only subscriber able to use the
Broadcast feature to send messages.
Resolving problems with the MERLIN MAIL—ML system
If users experience problems with the MERLIN MAIL—ML
system, they can send a message reporting the problem to the
Trouble Mailbox. The system administrator is responsible for
responding to the messages left in the Trouble Mailbox.
When a message is sent to the Trouble Mailbox, the
message-waiting indicator lights on the MERLIN MAIL—ML
system administrator’s telephone.
System Operator
The person designated as the system operator has primary responsibility for
answering calls in the following situations:
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If Delayed Call Handling is used, the system operator is expected to
handle all calls. The MERLIN MAIL—ML system serves as
a backup to the system operator.
If Immediate Call Handling is used, the system operator handles
calls when the MERLIN MAIL—ML system is busy and cannot
answer the call.
The system operator answers calls if the Automated Attendant
Service is set up to transfer calls to the system operator when a
caller presses [ 0 ] (zero) or does not press any dialpad buttons.
Subscribers’ Responsibilities
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