Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Overview
Subscribers’ Responsibilities
Before programming the MERLIN MAIL—ML system, subscribers should be
designated to serve in the following support roles:
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System administrator
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System operator
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General Mailbox owner
System Administrator
The system administrator is responsible for making these routine changes to
the system:
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■
■
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Maintaining voice mailboxes
Besides adding and deleting voice mailboxes, the system
administrator is responsible for resetting voice mailbox
passwords if subscribers forget them, changing subscribers’
mailbox language, and changing the mailbox’s Class of Service
which determines Outcalling permissions, call transfer
permissions, message length, and storage space.
Changing greetings, menus, and announcements
Changes in personnel, your company’s operations, or your
company’s services may require changes to Automated
Attendant Service greetings, menus, and announcements.
Maintaining the business schedule
Holidays and temporary company closings or openings must be
entered to ensure the proper Automated Attendant greetings and
menus are played during these times.
Maintaining Group Lists for use by subscribers
The system administrator can create, update, or delete a Group
List. The system administrator is also responsible for informing
subscribers of any changes to Group Lists.
1-22 Subscribers’ Responsibilities