Instruction manual

Overview
Outcalling
The MERLIN MAIL—ML system’s Outcalling feature can dial a designated
telephone number or pager/beeper and notify a subscriber that a new
message has arrived in the subscriber’s voice mailbox.
Outcalling is particularly useful because it immediately calls the
subscriber-designated car phone, pager/beeper service, or telephone, and
tells him or her that there is a new message in the mailbox. Subscribers who
use Outcalling know that they will get their messages whether they are at their
desk, on the road, or at an alternate work location.
If the designated Outcalling number is a telephone number, when a
subscriber gets a new message, MERLIN MAIL—ML dials the Outcalling
number and delivers the following message:
“This is MERLIN MAIL. You have a new message. To access your new
message, enter extension and [ #
]. To avoid further notification about this
message, press [ *
] [ # ].”
For pager/beeper calls, MERLIN MAIL—ML does not play this message.
The MERLIN MAIL—ML system dials the designated outcalling number up to
5 times, once every 30 minutes until the subscriber logs in or cancels
Outcalling for that message by pressing [ * ] [ # ] during the Outcalling message
call. If the subscriber does not log in or cancel Outcalling for that message
within 5 dialing attempts, the MERLIN MAIL—ML system waits until a new
message is left for the subscriber before outcalling again.
Using a touch-tone phone, subscribers with the Outcalling feature can retrieve
their messages, change their Outcalling number, and turn Outcalling on or off
as necessary.
To set up Outcalling, the following parameters must be set:
■
The system administrator must assign a Class of Service (COS) to
the subscriber’s mailbox that permits Outcalling. To avoid toll
abuse, strictly control mailboxes that have Outcalling privileges.
Voice Mail Service
1-19