Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Overview
Addressing Voice Mail to a Group List
There are times when a subscriber wants to send the same voice mail
message to more than one subscriber. Rather than dialing each subscriber’s
extension to address a message, Voice Mail Service lets the system
administrator set up a Group List (list of voice mailbox numbers) that
subscribers can use to address messages to more than one subscriber by
entering the appropriate Group List number.
This feature is useful in many different situations as shown in the following
examples:
■
A sales manager can send a single message to a group of
salespeople who are often traveling and hard to reach by telephone.
■
A faculty department chairperson can send a message to
department members, not all of whom are on campus on the same
day.
■
A hospital or plant administrator can send a message to a group of
employees working on different shifts.
Addressing Voice Mail to All Subscribers (Broadcast Message)
Sometimes information needs to be sent to all MERLIN MAIL—ML
subscribers. The system administrator can use the Voice Mail Service
Broadcast Message feature to send a message to all subscribers at one time
instead of addressing the message by entering all extension numbers or
creating a group list containing all subscribers.
NOTE:
Broadcast messages are delivered immediately to subscribers’ voice
mailboxes, however, message waiting indicators are not lit until 3 a.m.
for these messages. Also, subscribers do not receive Outcalling
notification for broadcast messages. If you want Outcalling notification
or if you want the message-waiting indicators to light immediately,
address the message using Group List numbers, extension numbers, or
mailbox names, instead of using the Broadcast feature.
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Voice Mail Service