Instruction manual

Overview
If you want most calls handled by the system operator, use Delayed Call
Handling. If the system operator is busy or does not answer, the calls are
handled by the MERLIN MAIL—ML system.
Night Only Call Handling
With Night Only Call Handling, the Automated Attendant Service answers
external calls only when the MERLIN LEGEND system is in Night Service. To
use Night Only Call Handling, you must use MERLIN LEGEND Night Service.
During the day, calls ring at the system operator’s console. With Night Only
Call Handling, the Automated Attendant Service plays your company’s night
greeting, menus, and announcements when the MERLIN LEGEND system is
in Night Service. The day greeting, menus, and announcements are not
played.
If you want callers to receive the Automated Attendant Service only when your
business is closed, use Night Only Call Handling.
Fax Call Handling
Automated Attendant Service can be set up to recognize incoming fax calls
from machines that produce industry-standard fax (CNG) tones and transfer
the calls to a designated fax extension. The sending fax machine must send
industry-standard fax (CNG) tones for the Automated Attendant Service to
recognize the call automatically as a fax call. With Fax Call Handling, your
company may not need a separate telephone line for its fax machine—callers
can dial the same number for voice and fax calls.
Fax Call Handling can be combined with Immediate Call Handling. In
addition, Fax Call Handling can be combined with Night Only Call Handling
for MERLIN LEGEND Release 2.0 or later releases. Fax Call Handling cannot
be combined with Delayed Call Handling because the sending machine will
stop sending the fax (CNG) tone and hang up after 35 seconds.
System Services and Features
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