Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Overview
Delayed Call Handling
With Delayed Call Handling, external calls ring immediately at the MERLIN
LEGEND system operator’s console, both day and night. If the system
operator does not answer, calls automatically go to Automated Attendant
Service, as shown in Figure 1-3.
MERLIN LEGEND
Control Unit
Central Office Lines
If the system operator does
not answer
System Operator
Calls go to the
MERLIN MAIL—ML System
Figure 1-3. MERLIN MAIL—ML System as Delayed Call Handler
With Delayed Call Handling, like Immediate Call Handling, Automated
Attendant Service plays either your company’s day greeting and menus or the
night greeting and menus, based on the time of the call and the schedule set
up.
1-12
System Services and Features