Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Overview
Immediate Call Handling
With Immediate Call Handling, Automated Attendant Service answers all
incoming calls, both day and night. If the MERLIN MAIL—ML system is busy
and does not answer the call, additional calls (called overflow calls) will ring at
the system operator’s phone, as shown in Figure 1-2.
Control Unit
Central Office Lines
MERLIN LEGEND
If the MERLIN MAIL—ML system
does not answer
MERLIN MAIL—-ML System
Calls go
to System Operator
Figure 1-2. MERLIN MAIL—ML System as Immediate Call Handler
Immediate Call Handling plays either your company’s day greeting and
menus or the night greeting and menus, based on the time of the call and the
schedule set up. If you want most callers to be handled by the Automated
Attendant Service, use Immediate Call Handling.
System Services and Features
1-11