Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Overview
This multilevel menu approach is useful for many businesses and agencies,
such as banks, insurance agencies, post offices, and department stores. For
example, Automated Attendant Service could be used in the banking
business. A multilevel menu allows clients to select recordings of specific
information they need, such as current loan, mortgage, or savings account
interest rates; speak directly to a loan officer or account manager; or wait for
an available customer service representative.
The menu allows bank employees to handle banking transactions instead of
being tied up reciting repetitive information. In a business like this, the
Automated Attendant Service should always be programmed to allow the
caller to stay on the line or enter an extension to reach an employee.
RECOMMENDATION:
Callers may get confused if presented with more than 3 levels of menus
or more than 5 options on a menu. Although the MERLIN MAIL—ML
system lets you create up to 99 menus and up to 9 options on each
menu, it is recommended that you limit the number of menu levels to 3
and the number of options on each menu to 5. Also, remind callers from
each menu that they can get assistance by dialing 0 (zero).
Call Handling Methods
Automated Attendant Service can be set to handle calls in one of the following
ways:
■
■
■
Immediate Call Handling, which also allows Fax Call Handling
Delayed Call Handling
Night Only Call Handling, which also allows Fax Call Handling with
MERLIN LEGEND Release 2.0 and later releases.
1-10
System Services and Features