Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Overview
Bilingual Mode Multilevel Menu Example—English Speaking Caller and
English as the Primary Language.
The following example shows what an
English speaking caller would hear after reaching an Automated Attendant
Service that includes submenus and pre-recorded announcements:
Automated Attendant Service Prompts Caller Response
You have reached the City Zoo.
Para escuchar en español, marque los
[ * ] [ 1 ] ahora.
For admission charges, press [ 1 ].
For special events, press [ 2 ].
For group sales, press [ 3 ].
For travel directions, press [ 4
].
If you know the extension of the person you
are calling, press [ 8
] and dial that person’s
extension.
Or stay on the line for operator assistance.
Caller ignores the Spanish
prompt to press [ * ] [ 1 ]—
prompts are played in English.
Caller presses [ 4 ] to get
directions—the directions
submenu plays.
If you are coming by subway, press [ 1
].
If you are coming by bus, press [ 2
].
If you are coming by car, press [ 3
].
Caller presses dialpad
buttons in response to the
prompts.
After the caller selects the mode of transportation from the submenu, the next
menu level might ask the caller to enter the direction he or she is coming from
and would then play an announcement containing the requested directions.
System Services and Features
1-9