Instruction manual

Overview
Bilingual Mode Example—Spanish Speaking Caller and English as the
Primary Language. The following example shows what a Spanish speaking
caller would hear if English was set up as the primary system language and
Spanish was set up as the secondary system language. As part of the initial
greeting set up by the customer, the caller hears a Spanish prompt to press
[ * ] [ 1 ] to select Spanish. By pressing [ * ] [ 1 ] in response to this prompt, the
caller selects the secondary system language. All remaining prompts, menus,
and announcements play in Spanish.
Automated Attendant Service Prompts Caller Response
Thank you for calling the XYZ Company.
Para escuchar en español, marque los
Caller presses [ * ] [ 1 ]—
[ * ] [ 1 ] ahora.
prompts are now played in
Spanish.
Gracias por llamar a la compañía XYZ.
Para el departmento de ventas, marque
el [ 1 ].
Para servicio de los clientes, marque el [ 2 ].
Si sabe la extensión de la persona a quien
llama, marque el [ 8 ] y la extensión ahora.
Para el directorio de empleados listado por
Caller presses dialpad
apellido marque [ * ] [ 2 ].
buttons in response to the
O espere en la línea para la operadora.
prompts, or waits for the
system operator to answer
the call.
1-8 System Services and Features