Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Overview
Bilingual Mode Example—French Speaking Caller and French as the
Primary Language.
The following example shows what a French speaking
caller would hear if French was set up as the primary system language and
English was set up as the secondary system language. As part of the initial
greeting set up by the customer, the caller hears an English prompt to press
[ * ] [ 1 ] to select English. By ignoring the English prompt to press [ * ] [ 1 ], the
caller “selects” the primary system language automatically.
Automated Attendant Service Prompts Caller Response
Merci davoir appeler la compagnie XYZ.
For English, press [ * ] [ 1 ] now.
Caller ignores the English
prompt to press [ * ] [ 1 ]—
prompts are now played in
French.
Si vous connaissez le numéro de poste de
la personne avec qui vous désirez parler
composez le maintenant.
Pour le départment des ventes appuyez
sur le [ 1 ].
Pour le service appuyez sur le [ 2 ].
Pour le répertoire de postes composez
[ * ] [ 2 ].
Sinon rester en ligne.
Caller presses dialpad
buttons in response to the
prompts.
System Services and Features
1-7