Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Overview
■
Announcements of frequently requested information (such as
directions or business hours) can be included as menu options,
thereby freeing an employee’s time for other tasks.
Examples of Automated Attendant Service
The following examples show how you can set up Automated Attendant
Service for monolingual and bilingual modes. The examples illustrate how a
caller can quickly reach the extension he or she wants.
Monolingual Mode Example—English as the Only Language.
The following
example consists of a greeting followed by a menu of options to reach
particular extensions.
Automated Attendant Service Prompts
Caller Respnose
Thank you for calling the XYZ Company. If
you are calling from a touch-tone phone,
press [ 1 ] now.
Caller presses [ 1 ] to indicate
the call is from a touch-tone
phone.
For sales, press [ 1 ].
For customer service, press [ 2 ].
If you know the extension of the person you
are calling, press [ 8 ] and dial the extension
now.
For a directory of employees listed by last
name, press [ * ] [ A ].
Or stay on the line for assistance.
Caller presses dialpad
buttons in response to the
prompts, or waits for the
system operator to answer
the call.
1-6
System Services and Features