Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Glossary
Main Menu
A list of options presented to the caller from which the caller selects an option by
entering the corresponding Selector Code. Based on predefined associations between
menu options and Selector Codes, Automated Attendant Service routes the call to a
specific extension, submenu, or an announcement. The system administrator can
program Day and Night Main Menus for Automated Attendant Service that play when
your business is open or closed. See also Selector Code.
Main Menu Script
The list of options that plays after the Day or Night Greeting. It describes to callers what
is available on the Main Menu and can provide a list of Selector Codes that callers can
enter to get to the extension, submenu, or announcement they want.
Message-Waiting Receiver
An extension designated to receive message-waiting indications for calls directed to a
Calling Group. See also Fax Message-Waiting Receiver.
Monolingual Mode
MERLIN MAIL—ML system operation in which a single language is used for system
prompts, menus, and announcements. The available languages are English, French,
and Spanish. Contrast with Bilingual Mode.
N
Night Greeting
The Automated Attendant Service greeting that plays during the hours that a company
is closed.
Night Service
MERLIN LEGEND feature that causes calls to ring at specially assigned stations in
addition to where calls would normally ring.
No Transfer
A MERLIN MAIL—ML transfer type that is normally used for the mailboxes of visitors,
guests, or employees who need to receive messages but do not have a phone
assigned to them. Messages can be left in voice mailboxes assigned this transfer type
by: selecting an Automated Attendant Service menu option that transfers to the voice
mailbox, pressing [ * ] [ T ] (or [ * ] [ 8 ]) and entering the mailbox number from any MERLIN
MAIL—ML service, or by addressing a message to the voice mailbox from within Voice
Mail Service. See also Supervised Transfer, Unsupervised Transfer, and Guest Mailbox.
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