Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Troubleshooting
PROBLEM:
Calls are not being transferred properly.
Possible Cause
Corrective Action
The Automated Attendant Service Make sure the menu script matches
may not be administered properly. the programmed Selector Codes.
If the problem involves the system
operator, be sure the proper
extension has been designated for
that person. On the MERLIN
MAIL—ML system, check the setting
for system operator’s extension; also
on the MERLIN LEGEND system,
check the setting for “Unassigned”
under “Options.”
PROBLEM:
Callers hear ringing, but the system does not answer.
Possible Cause
Corrective Action
This is normal when all the the system
ports are busy.
None.
The connections of the modular cords
Check the modular cords on the unit
to the MERLIN MAIL—ML system unit
to make sure they are securely
may be loose.
connected. Call the MERLIN
MAIL—ML system port directly to see
if the call is answered. If it is not
answered, the connection may be
broken and you may need to
reconnect or replace the modular
cords.
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