Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Overview
1
System Services and Features
MERLIN MAIL Voice Messaging System—Multi-Lingual Version, hereafter
called the MERLIN MAIL—ML system, works with the MERLIN LEGEND
Communications System to automate the call handling, call answering, and
voice messaging needs of your company. To meet these needs, the MERLIN
MAIL—ML system offers three services:
■ Automated Attendant Service
■ Call Answer Service
■ Voice Mail Service
Automated Attendant Service provides the MERLIN MAIL—ML system’s call
handling features. Automated Attendant Service can be set up to answer calls
and present callers with menus of selectable options, such as transferring to
specific extensions or playing pre-recorded announcements. Automated
Attendant Service can also automatically route calls, accept fax calls, answer
calls based on a programmed business schedule, and provide customized
after-hours service.
Call Answer Service provides the MERLIN MAIL—ML system’s call coverage
features. Call Answer Service automatically answers calls when the subscriber
(user of the MERLIN MAIL—ML system) is either on another call or away from
the phone. Call Answer Service lets the caller leave a message for a
subscriber or transfer to another extension.
System Services and Features 1-1