Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Troubleshooting
8
PROBLEM:
Touch-tones were entered but not detected by the MERLIN
MAIL—ML system.
Possible Cause
Corrective Action
The line is too “noisy.” The system may not be able to
interpret touch-tones while a prompt
plays because of the noise. Wait until
the prompt finishes before entering
the touch-tones.
If you are using a speakerphone, turn
off the microphone.
PROBLEM:
A call transferred by the system appears on both the intercom
button and a phone’s line button.
Possible Cause
Corrective Action
When the system transfers a call to a Use the intercom button to answer the
phone that has a line appearance for
call.
the line the call is on, the call rings at
the intercom button but also flashes
on the line button.
8-1