Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Changing System Greetings
For example, if the Travel Agency set up the MERLIN MAIL—ML system for
monolingual operation with the Touch-Tone Gate activated, callers to the
agency would hear the following greeting:
Thank you for calling the Travel Agency.
If you are calling from a touch-tone phone, press [ 1
] now.
If the Travel Agency set up the MERLIN MAIL—ML system for bilingual
operation, with English as the primary language and Spanish as the
secondary language, callers would hear this greeting:
Thank you for calling the Travel Agency.
Para escuchar en espãnol, marque los [ *
] [ 1 ].
As system administrator, you may want to listen to or change the Automated
Attendant Service Greetings. If you want to change the greetings, remember
to update MERLIN MAIL—ML Form C: Automated Attendant Service Greeting
and verify the setting of the Touch-Tone Gate. (See “Changing the
Touch-Tone Gate Setting” in Chapter 4.)
7-6 Automated Attendant Service Greetings