Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Changing System Greetings
— [ * ] [ D ] (or [ * ] [ 3 ]) to delete the new greeting and use the
previous greeting.
8. [ * ] [ # ] to approve the greeting.
If the MERLIN MAIL—ML system is set up for monolingual operation, the
system plays the Voice Mail Greeting Menu. Skip to Step 10.
If the MERLIN MAIL—ML system is set up for bilingual operation, the system
prompts you to record the greeting in the secondary language. Go to Step 9.
9. (Bilingual Operation Only) Repeat Steps 5 through 8 for the secondary
system language.
The system plays the Voice Mail Greeting Menu.
10. [ * ] [ # ] to return to the System Greeting Choice Menu.
Automated Attendant Service
Greetings
The MERLIN MAIL—ML system’s Automated Attendant Service plays a
greeting to every caller that calls your company: a Day Greeting for calls
received during scheduled business hours and a Night Greeting for calls
received after scheduled business hours or when the company is closed.
NOTE:
The greeting can be a maximum of 10 seconds.
The Automated Attendant Service Greetings serve the following purposes:
■
■
■
Inform customers that they have reached your company.
Tell touch-tone phone callers to press [ 1 ] if the MERLIN MAIL—ML
system has been set up for monolingual operation and the
Touch-Tone Gate is “On.”
Tell touch-tone phone callers to press [ * ] [ 1 ] to select the alternate
language if the MERLIN MAIL—ML system has been set up for
bilingual operation.
Automated Attendant Service Greetings
7-5