Instruction manual

Adding and Changing Voice Mailbox Assignments
Class of Service (COS) Key
Class Mins Transfer Type Outcalling Covarage Service
1
5
Unsupervised
No
Call Answer
2
10 Unsupervised No
Call Answer
3
60 Unsupervised No
Call Answer
4
5 Supervised No
Call Answer
5
10
Supervised
No
Call Answer
6 60 Supervised
No
Call Answer
60
No Transfer
No
Call Answer
*7
8
5 Unsupervised
Yes
Call Answer
9
10
Unsupervised Yes
Call Answer
10 60 Unsupervised
Yes Call Answer
11
5 Supervised Yes Call Answer
12
10 Supervised Yes Call Answer
13
60 Supervised Yes Call Answer
*14
60
No Transfer
Yes Call Answer
**15
0
Unsupervised
No
Automated Attendant
***16
60
No Transfer
No
Call Answer
NOTES:
*
**
Classes 7 and 14 are used for Guest Mailboxes that do not
have an associated extension.
Class 15 is used with Delayed Call Handling. Class 15 is also
used with Night Only Call Handling for MERLIN LEGEND
releases 1.0, 1.1, and 1.2i. Voice mailboxes with Class of
Service 15 are used to provide Automated Attendant Service.
Class 16 is for special mailboxes, used for purposes, such as
order taking, message drop, or dictaphone. The General
Mailbox should be assigned Class 16.
***
5-12 Changing the Class of Service