Instruction manual
Table Of Contents
- Table of Contents
- About This Guide
- 1. Overview
- 2. Changing System Parameters
- Changing MERLIN MAIL—ML Port Allocation
- Changing the Delayed Answer Setting
- Adding, Changing, or Deleting a Fax Extension
- Changing the System Operator Extension
- Changing the General Mailbox Owner
- Changing the System Administrator’s Voice Mailbox
- Changing the Maximum Number of Digits in an Extension
- Changing the MERLIN MAIL—ML Language Selection
- 3. Changing the Schedule
- 4. Changing the Automated Attendant Menus
- 5. Adding and Changing Voice Mailbox Assignments
- 6. Creating, Changing, and Using Group Lists
- 7. Changing System Greetings
- 8. Troubleshooting
- A. MERLIN MAIL—ML Factory Settings
- B. Sending Faxes to the MERLIN MAIL—ML System
- Glossary
- Index
- Forwarding General Mailbox Messages
- Outcalling Administration
Changing the Automated Attendant Menus
Changing the Touch-Tone
Gate Setting
The Touch-Tone Gate is used in Automated Attendant Service. It serves
different purposes depending upon whether the MERLIN MAIL—ML system is
set up for monolingual or bilingual operations.
Touch-Tone Gate Setting
in Monolingual Mode
In monolingual mode, the Touch-Tone Gate determines whether the caller is
calling from a touch-tone phone or a rotary phone.
In monolingual mode, when the Touch-Tone Gate is on, the Automated
Attendant Service Greeting must prompt the caller to press [ 1
] to indicate the
call is from a touch-tone phone. If the caller presses [ 1 ], the Automated
Attendant Service Main Menu plays. If the caller does not press [ 1
] within four
seconds (eight seconds if Fax Call Handling is activated), the call is handled
as determined by the Dial 0/Timeout Action setting for the Day or Night menu:
■
Transfer to the system operator
■
Transfer to the General Mailbox
■ Disconnect
Special Considerations
■
Setting the Touch-Tone Gate to “On” ensures that the callers from
rotary phones receive service quickly.
■
When the Touch-Tone Gate is “Off,” rotary callers must wait for the
Automated Attendant Service Greeting and the Main Menu to play
before callers are transferred to the system operator, the General
Mailbox, or are disconnected.
Changing the Touch-Tone Gate Setting
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