Instruction manual

MERLIN MAIL—ML System Programming
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Class of Service (COS) Key
Class Mins Transfer Type Outcalling
Coverage Service
5 Unsupervised
No
Call Answer
2
10
Unsupervised
No
Call Answer
3
60
Unsupervised
No
Call Answer
4
5
Supervised
No
Call Answer
5
10
Supervised
No
Call Answer
6 60 Supervised
No
Call Answer
*7
60
No Transfer
No
Call Answer
8 5 Unsupervised
Yes
Call Answer
9
10
Unsupervised
Yes
Call Answer
10
60 Unsupervised
Yes Call Answer
11
5
Supervised
Yes Call Answer
12 10
Supervised
Yes
Call Answer
13 60
Supervised
Yes
Call Answer
*14
60
No Transfer
Yes
Call Answer
**15
o
Unsupervised
No
Automated Attendant
***16
60
No Transfer
No
Call Answer
*
**
***
Classes 7 and 14 are used for Guest Mailboxes that do not
have an associated extension.
Class 15 is used with Delayed Call Handling. Class 15 is
also used with Night Only Call Handling for MERLIN LEGEND
releases 1.0, 1.1, and 1.2i. Voice mailboxes with Class of
Service 15 are used to provide Automated Attendant Service.
Class 16 is for special mailboxes, used for purposes such as
order taking, message drop, or Dictaphone. The General
Mailbox should be assigned Class 16.
3-22 Programming Voice Mailboxes