Instruction manual

Overview
MERLIN MAIL—ML
Voice Messaging System
Monolingual/Bilingual Mode
Automated Attendant Service
Voice Mail Service
Call Answer Service
Prompts caller to make a choice
from a menu of options, then
routes the call to the selected
destination.
In bilingual mode, callers hear
prompts in the primary system
language. Callers can choose
to hear prompts in the alternate
language.
Immediate
Call Handling
Delayed
Call Handling
Night Only
Call Handling
Extention Coverage Line Coverage
MERLIN MAIL—ML
system answers
external calls day
and night Callers
receive Automated
Attendant Service.
The System Operator
answers overflow
calls.
The System Operator
answers external
calls. Overflow calls
go to Automated
Attendant Service
day and night.
Allows subscribers to:
■ Send Messages
■ Listen to Messages
■ Forward Messages
■ Delete Messages
■ Reply to Messages
■ Record Personal Greeting
■ Change Password.
■ Administer Outcalling
In bilingual mode, after logging
in, subscribers hear prompts in
the language administered for
their voice mailbox.
The Automated
Attendant Service
answers calls only
after normal business
hours and transfers
them to selected
extensions.
Prompts caller to leave a
message or transfer to another
extension when the called party
does not answer.
In bilingual mode, callers hear
personal greeting in the
language administered for the
voice mailbox. Callers can
choose to hear prompts in the
alternate language.
Picksup unanswered
calls ringing at SA or
ICOM buttons and
accepts messages
left by caller
Pick up unanswered
Calls ringing on a line
button and accept
message left by caller,
(the call can be
ringing at more than
one extention.)
Figure 1-1. Overview of MERLIN MAIL—ML System Services and Features
System Services and Features
1-3