Instruction manual

MERLIN MAIL—ML System Programming

Creating the Day/Night Main Menus

The Automated Attendant Service Day and Night Menus are the top level

menus from which callers can transfer to an extension or department, play a

submenu, or play an announcement. Because they are the top level menus,

program the Day and Night Main Menus after you have programmed the

announcements and submenus they offer as menu options.

■

Create the Day Main Menu using MERLIN MAIL—ML Form E:

Automated Attendant Service Day Main Menu.

■

Create the Night Main. Menu using MERLIN MAIL—ML Form G:

Automated Attendant Service Night Main Menu.

NOTE:

Submenus and announcements must be created before the Main

Menus. Refer to the preceding instructions for “Creating

Submenus” and “Creating Announcements.”

■

Even if the Night Main Menu is identical to the Day Main Menu,

you must create them both.

■ If either menu is not being used, follow Steps 1 through 9 to

delete Selector Codes 1 through 4 for that menu. These codes

are factory-set to transfer calls directly to extensions.

To create the Day and Night Day Menus, follow the instructions below:

Log into the MERLIN MAIL—ML system as the system administrator.

The system administrator’s name plays; then the Voice Mail Activity Menu

plays.

[9]

to program the system.

The System Administration Menu plays.

[3]

for Automated Attendant Service.

The Automated Attendant Service Administration Menu plays.

Programming the Automated. Attendant Menus

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