Instruction manual

MERLIN MAIL—ML System Programming
Automated Attendant Service uses Selector Code Actions to determine the
action performed when the caller presses the Selector Code. Each Selector
Code (1–9) specified in a menu must be assigned one of the following five
Selector Code Actions:
■ Action 1—Selector Code Transfer
Automated Attendant Service transfers calls to a specific
extension or Calling Group assigned to a Selector Code.
For example, at the Travel Agency, when callers press [2] , they
are connected to extension 11, the corporate travel agent’s
extension.
■ Action 2—Play an Existing Submenu
Automated Attendant Service plays a submenu listing additional
options, from which callers choose another Selector Code.
For example, at the Travel Agency, when callers press [1] at the
main menu to select cruises, they hear the following submenu
listing the types of cruises:
Automated Attendant Service Prompts Caller Response
Caller presses [1] for
information on cruises. The
Automated Attendant Service
plays the “cruises” submenu.
For Caribbean cruises, press
[1]
For Hawaiian cruises, press [2]
For Alaskan cruises, press [3]
Caller presses [1] for
information on Caribbean
cruises and hears the
submenu.
For Grand Cayman, press
[1]
For Jamaica, press [2]
For Bahamas, press [3]
Caller presses [1] , [2] , or [3]
for information on a particular
cruise.
3-56 Programming the Automated Attendant Menus