Instruction manual

MERLIN LEGEND Communications System Release 6.1
System Manager’s Guide 555-661-118
Issue 1
August 1998
Troubleshooting the System
Page 8-16Calls Not Going to Voice Mail
8
■ If the Night Service button is programmed correctly, go to Possible
Cause 4.
Possible Cause 4: If the system has more than one operator console and the
night destination is a voice mail system, one of the consoles may not have Night
Service on.
What to do: Check that the green light next to the Night Service button at each
console is lit.
■ If Night Service now works, you have solved the problem.
■ If Night Service is still not working and yours is a Release 4.1 or later
system, go to Possible Cause 5.
■ If Night Service is still not working and your system release is prior to 4.1,
call the Lucent Technologies Helpline at 1 800 628-2888 (consultation
charges may apply).
Possible Cause 5: Lines may not be programmed as part of a Night Service
Group. Night Service lines do not have to appear on operator consoles, and lines
on operator consoles are not automatically part of that operator’s Night Service
Group; they must be assigned.
What to do: Check the Night Service line assignments, following the instructions
for “Night Service Group Assignment” in the “Labeling” section of System
Programming, Chapter 3 or in “Revising Night Service with Group Assignment” on
page 6–77.
■ If the lines are correctly assigned, call the Lucent Technologies Helpline at
1 800 628-2888 (consultation charges may apply).
■ If the lines are not assigned, program them as members of a Night Service
group. If Night Service now works, you have solved the problem. If Night
Service still does not work, call the Lucent Technologies Helpline at
1 800 628-2888 (consultation charges may apply).
Calls Not Going to Voice Mail 8
For calls to go to voice mail, the extension must be part of a coverage group, the
coverage group must have a receiver, and the receiver must be the voice mail
calling group. A quick way to check this is to check the planning forms for Group
Coverage and group calling.
NOTE:
In Release 6.1 and later systems, calls going across the private network to
a Centralized Voice Messaging system may experience problems because
of an incorrect setup. See the
Network Reference for details.
Possible Cause 1: The extension may not be a member of a coverage group.