Instruction manual
MERLIN LEGEND Communications System Release 6.1
System Manager’s Guide
555-661-118
Issue 1
August 1998
Managing the System
Page 6-61Adding a QCC Operator Position
6
Task List: Adding a QCC Operator Position 6
o Obtain Form 2a, System Numbering: Extension Jacks, Form 6a, Optional
Operator Features, and 5d, Queued Call Console (QCC).
o If necessary, read “Queued Call Console” in the
Feature Reference
for
detailed information about QCC consoles.
o Check Form 2a for available operator-position jacks; look for the shaded
first and fifth lines on the form.
NOTE:
If there are no available operator-position jacks, contact your Lucent
Technologies representative.
o Plan changes using the planning guidelines above; record the new values
on the form(s).
o Open the System Programming menu from the console or a PC with SPM.
o If your system uses the Set Up Space numbering plan (see Form 2a),
single-renumber the extension jack following the instructions in “Single
Renumbering” in the “System Renumbering” section of
System
Programming
, Chapter 3, or the summary programming instructions below.
NOTE:
This task requires an idle condition: Extension Forced Idle for this
extension jack.
o Assign the jack, following the instructions for “QCC Operator Positions” in
the “System Operator Positions” section of
System Programming
,
Chapter 3, or the summary programming instructions below.
NOTE:
This task requires an idle condition: System Idle.
o Assign the lines/trunks to ring at the QCC, following the instructions for
“QCC Operator to Receive Calls” in the “Lines and Trunks” section of
System Programming
, Chapter 3.
NOTE:
This task requires an idle condition: System Idle.
o Assign the QCC queue priority level values, following the instructions in
“QCC Queue Priority Level” in the “Lines and Trunks” section of Chapter 3
in
System Programming
.
o Assign optional operator features, as desired, following the instructions in
“Optional Operator Features” in Chapter 3 of
System Programming
.
o When you have finished, file the form(s) with the rest of the planning forms.