Instruction manual

MERLIN LEGEND Communications System Release 6.1
System Manager’s Guide 555-661-118
Issue 1
August 1998
Putting the System to Work
Page 5-26Optimizing Your System
5
■ If using Windows NT 4.0 Server
— 5 megabytes of available disk space
— MERLIN LEGEND NT PBX Driver, version 1.0 or later installed
— CentreVu
®
Computer Telephony, Release 3.1 or later installed.
— Eicon DIVA Version 2.0 ISDN BRI circuit board with an available 16-bit
ISA slot, to link the communications system and the telephony server.
For more information about these requirements and about installing a CTI link,
see the
PassageWay Telephony Services Network Manager’s Guide .
Intuity CONVERSANT 5
This voice-response system enables you to run Integrated Voice Response (IVR)
applications. It consists of hardware and software that supports, for example,
automated interactive order-taking. Because it can interface with a computer, it
can facilitate quick and easy transaction processing, data retrieval, and data entry
by using a touch-tone telephone.
Using the example of automated phone orders, you can use CONVERSANT to
decrease the need for human order-takers or to handle large volumes of calls
without having callers wait. The caller is prompted to enter appropriate responses
by using the touch-tone keys on the telephone. It enables your customers to have
access to your business and services on a 24-hour, seven-days-per-week basis.
You can customize several aspects of the system, including: the way inbound
calls are directed, the way to handle calls during normal business hours as
opposed to after hours or during holidays, optional seasonal greetings, and
interaction with voice mailboxes.
PassageWay Direct Connection Solution 5
This collection of software applications provides a Microsoft Windows interface
between a PC and the system through an MLX-28D, MLX-20L, MLX-16DP, or
MLX-10DP telephone.
The applications include:
■ Lucent Technologies Call. A cardfile that enables you to maintain
information such as names, addresses, and telephone numbers. You
specify the information you want to store. You can place a call directly from
the PC and keep a log of all calls that are made.
■ Lucent Technologies Set. A telephone programming application that
enables you to program telephone features for your MLX telephone from
your PC. You can also create and save multiple button programming files
for your telephone, and exchange these files with other Lucent
Technologies Set users.