Instruction manual

MERLIN LEGEND Communications System Release 6.1
System Manager’s Guide 555-661-118
Issue 1
August 1998
Putting the System to Work
Page 5-18Scenario 2: A Professional Office
5
Table 5–6. Continued
Staff Member Needs Feature/Application
Paralegals If a paralegal is not available,
another paralegal takes the call.
Delayed Call Forwarding (Release
4.0 and later systems only) and
Direct Voice Mail. Calls ring twice at
a paralegal’s phone. If the person
does not answer, the call rings at an
assigned co-worker’s extension.
The call’s receiver can transfer it to
voice mail if necessary.
If the forwarded-to receiver is not
available, the forwarding extension
turns off the Forwarding feature and
calls receive voice mail coverage.
Coverage to voice messaging
system
ISDN terminal adapters
Ascend Pipeline 25PX
No coverage. If an ISDN terminal
adapter is not available, calling party
gets busy signal. Most data calls are
outgoing, not incoming, and Pipe-
lines are often used for Internet
research.
Associates’
Secretaries
and General
Secretary
Answer their bosses’ calls when
associates are not available. Make
some calls on bosses’ behalf.
If a secretary is not available, the
other secretary answers.
Cover buttons for associates;
associates’ secretary’s Cover
buttons set for 2-ring delay; general
secretary’s cover buttons are set for
4-ring delay, to handle calls when
associates’ secretary is not
available.
Use screen-pop CTI application for
identifying outside callers and
bringing up database information on
each caller as the calls come in; use
another CTI application for power
dialing.
When no secretary is available,
voice mail coverage.
Coverage to voice messaging
system
Each associate has a separate fax
number, but their faxes all go to a
single machine.
Intuity AUDIX Fax Attendant
application and fax mail
Office/
System
Manager
If manager is not available, voice
mail answers. Occasionally forwards
calls to general secretary or works at
another desk.
Coverage by voice mail system and
Forward/Follow Me features
Fax/modem Fax Attendant stores faxes for
receipt when the fax line is available.
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