Instruction manual

MERLIN LEGEND Communications System Release 6.1
System Manager’s Guide 555-661-118
Issue 1
August 1998
Features and Applications
Page 4-66Applications
4
Table 4–13. Voice Messaging Systems
Service or
Application Description
MERLIN
LEGEND
Mail
Messaging
2000
Intuity
AUDIX
Intuity Fax
Messaging
Automated
Attendant
Answers calls with recorded greeting and
menu of choices; transfers calls as callers
*
prompt.

†

Call
Answer
Connects callers to called party’s mailbox
when extension is busy or unanswered.
Enhances an automated attendant.
 
Voice Mail Allows outside callers to leave messages.
Allows users to send messages to other
and forward messages with comments.
 
Broadcast
messages
Enables you to send a voice mail message
to all system users.
 
Collected
(prompted)
digits
Allows a caller to dial digits (a customer
number, for example) for better service
when the call is transferred to an agent.

(R2)
Information
Option
Plays a recorded message and then
disconnects the caller.
 
Message
Drop
Plays a message and then allows caller to
leave a message (no transfer).

Dial by
name
Lets users call other users by dialing the
called party’s last name instead of
number.
 
Outcalling Automatically calls a user at an outside
number (may be a beeper) to signal a new
message so user can call to retrieve it.
 
Cascade
Outcalling
Automatically calls multiple outside
numbers in sequential order to signal a
new message so the user can retrieve it.

Multilevel
menus
Allows recording of multiple-level menus
and announcements, including different
ones for day and night.
 
Immediate
or delayed
answer
Allows call-handling immediately or after a
set number of rings, so calls can be
answered by an operator.
 
Call Type-
Dependent
Greetings
Allows a user to record different greetings
for different types of calls, such as inside
and outside calls.

Alternate
Personal
Greetings
Allows a user to record a second greeting
in addition to the primary call-answer
greeting.

General
mailbox
Provides special mailbox(es) with reserve
extension; callers with rotary-dial phones
or needing help can leave messages.

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