Instruction manual

MERLIN LEGEND Communications System Release 6.1
System Manager’s Guide 555-661-118
Issue 1
August 1998
Features and Applications
Page 4-60Applications
4
Features that help you in your work are listed below:
■ Reports. Review the Station Message Detailing Recording (SMDR)
feature for information about the reports you can get from the system. Use
a Call Accounting System application to further manipulate the data for
specific information. It is recommended that you connect an SMDR printer
to your system to print these reports. A list of the available reports and how
to access and print them is included in “Using Reports” on page 6–33
.
■ Programming. Programming is not really a feature, but you use it to
facilitate most aspects of your job when a change to the installed system is
necessary. Centralized telephone programming allows you to program
extensions with headsets, program Barge-In for operators, and change line
button assignments at extensions. You can also use centralized telephone
programming to program features and buttons at individual extensions,
rather than having users do this themselves. You can copy line button
assignments and features from one extension to another.
To program the system, you need an MLX-20L telephone (preferably with a
DSS) or a PC running System Programming and Maintenance (SPM)
software. See
System Programming for the details about programming the
system.
Chapter 6, “Managing the System,” provides useful information about the
programming and tasks required for common system management duties. The
section below describes applications that can help you manage the system.
Applications 4
The system allows you to take advantage of various call-handling and system
management add-on software and/or hardware products (applications), including
voice mail and messaging; call accounting and reporting; and call management,
call distribution, and reporting.
In addition, Centrex services are supported by the system; Centrex is supplied by
a service provider. The system also allows the use of the Primary Rate Interface
(PRI) platform for accessing services to which you can subscribe. In Release 4.2
and later systems, you can use this access arrangement, as well as digital
facilities supported by the system, to use network services from various
telecommunications companies. For more information, see the
Feature Reference
and “Modules Supporting Lines/Trunks” on page 3–7
.
This section provides an
overview of the applications and services that you can
connect to the system. If you are considering adding any of these products to your
system, see the following system reference guides for more information:
■ Feature Reference for information about some considerations you need to
take into account
■ System Planning for planning instructions
■ S ystem Programming for detailed system programming instructions