MERLIN LEGEND® Communications System Release 6.
Copyright © 1998, Lucent TechnologiesDocument 555-661-118 All Rights ReservedComcode 108289505 Printed in USAIssue 1 August 1998 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. See Appendix A, “Customer Support Information,” for important information.
MERLIN LEGEND® Communications System Release 6.1 0 System Manager’s Guide 0 System Information Sheet 0 If you have a problem with your system, you may be able to resolve it quickly and easily by following the appropriate troubleshooting procedure in this guide. If the problem persists or is not listed in this guide, call the Lucent Technologies Helpline at 1 800 628-2888 for further assistance; consultation charges may apply.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Contents Page v Contents IMPORTANT SAFETY INSTRUCTIONS xvii New Features and Enhancements xix ■ Release 6.1 Enhancements (August 1998) Prior Releases: Features and Enhancements xix xxiii Release 6.0 Enhancements (February 1998) xxiii ■ Release 5.0 Enhancements (June 1997) xxvii ■ Release 4.2 Enhancements (June 1997) xxxii ■ Release 4.1 Enhancements (June 1997) xxxv ■ Release 4.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 IMPORTANT SAFETY INSTRUCTIONS Page xvii IMPORTANT SAFETY INSTRUCTIONS The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 IMPORTANT SAFETY INSTRUCTIONS Page xviii ■ Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it. ■ Slots and openings in the module housings are provided for ventilation. To protect this equipment from overheating, do not block these openings.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 New Features and Enhancements Release 6.1 Enhancements (August 1998) Page xix New Features and Enhancements Release 6.1 Enhancements (August 1998) 0 Release 6.1 includes all Release 6.0 functionality, plus the enhancements listed below. Private Networking 0 Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 New Features and Enhancements Release 6.1 Enhancements (August 1998) Centralized Voice Messaging Page xx 0 One or more MERLIN LEGEND systems (Release 6.1 or later) can share the voice messaging system (VMS) of another MERLIN LEGEND system. In this configuration, the system containing the VMS is known as the hub. This sharing of the VMS is called “Centralized Voice Messaging.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 New Features and Enhancements Release 6.1 Enhancements (August 1998) Page xxi Consequently, there can be any number of coverage points across the private network, and personnel across a private network can be shared for coverage.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 New Features and Enhancements Release 6.1 Enhancements (August 1998) PRI Tandem Trunk Demand Test Page xxii 0 A new maintenance test, the PRI Demand Test, has been created to allow Lucent Technologies technicians or authorized dealers to automatically determine if the ends of the PRI tandem trunks have been programmed correctly.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 6.0 Enhancements (February 1998) Page xxiii Prior Releases: Features and Enhancements Release 6.0 Enhancements (February 1998) 0 Release 6.0 includes all Release 5.0 functionality, plus the enhancements listed below.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 6.0 Enhancements (February 1998) Issue 1 August 1998 Page xxiv associates with routes, Facility Restriction Levels (FRLs), digit absorption, and digit prepending. This allows ARS-like routing of non-local dial plan calls.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 6.0 Enhancements (February 1998) ■ Page xxv Voice Mail and Auto Attendant. Networked systems should have their own local voice mail and/or auto attendant applications as well as their own external alerts and Music On Hold sources. However, a single auto attendant can transfer calls throughout the network.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 6.0 Enhancements (February 1998) Prompt-Based Overflow Page xxvi 0 System managers can activate the Prompt-Based Overflow option.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 5.0 Enhancements (June 1997) Page xxvii Pause cannot be originated from a single-line telephone or a remote access user. A multiline telephone user in the local system must enter an authorization code to activate the feature. A remote access user may activate the feature without using an authorization code. Barrier code requirements do apply, however.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 5.0 Enhancements (June 1997) Page xxviii 0 Basic Call Control A CTI link application on a user’s computer can assume basic call control of the user’s analog multiline or MLX telephone’s SA buttons.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 5.0 Enhancements (June 1997) Page xxix NOTES: 1. DLCs (Direct-Line Consoles) may use CTI applications. If they do, they perform the same way as other extensions. A DLC assigned to use a CTI link application is a monitored DLC. When a DLC is used as a regular operator console and not using a CTI link extension, it is nonmonitored. 2.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 5.0 Enhancements (June 1997) Group Calling Enhancements Page xxx 0 Release 5.0 and later systems include Group Calling features that enhance group calling operations.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 5.0 Enhancements (June 1997) Enhanced Calls-in-Queue Alarm Thresholds Page xxxi 0 Three Calls-in-Queue Alarm thresholds can be set to more clearly indicate the real-time status of the calls waiting in the queue according to the behavior of programmed Calls-in-Queue Alarm buttons.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 4.2 Enhancements (June 1997) Issue 1 August 1998 Page xxxii Release 4.2 Enhancements (June 1997) 0 Release 4.2 includes all Release 4.1 functionality, plus the enhancements listed below. There are no hardware changes for Release 4.2. Additional Network Switch and Services Options for ISDN Primary Rate Interface (PRI) 0 Release 4.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 4.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 4.2 Enhancements (June 1997) Page xxxiv MERLIN LEGEND Reporter. The default is Off, in which case the Release 4.0 SMDR reports are available.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 4.1 Enhancements (June 1997) Page xxxv Release 4.1 Enhancements (June 1997) 0 Release 4.1 includes all Release 4.0 functionality, plus the enhancements listed below. There are no hardware changes in Release 4.1. Coverage Timers Programmed for Individual Extensions 0 Beginning with Release 4.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 4.0 Enhancements (March 1996) Page xxxvi With this enhancement, Night Service can be activated and deactivated on lines that do not appear on operator consoles (for example, personal lines), and lines appearing at operator positions can be excluded from Night Service. Forward on Busy 0 Beginning with Release 4.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 4.0 Enhancements (March 1996) New Control Unit Modules Page xxxvii 0 Release 4.0 supports a new NI-BRI line/trunk module and a higher-capacity tip/ring module. 800 NI-BRI Module 0 This new module connects NI-BRI trunks to the MERLIN LEGEND system for voice, high-speed data, and video transmission.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 4.0 Enhancements (March 1996) Page xxxviii Communications System with a Lucent Technologies DEFINITY® G1.1 Communications System or DEFINITY Enterprise Communications Server. The two communications systems can be co-located or at different sites.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 3.1 Enhancements (March 1996) Page xxxix trunk/line from being kept active when one end disconnects from the call. If an answering machine is connected to the port, it does not record silence, busy tones, or other useless messages. This operation is not programmable. Seven-Digit Password for SPM 0 Release 4.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 3.1 Enhancements (March 1996) Page xl digits before the CO provides the second dial tone, there is a risk of toll fraud or misrouting the call. The second dial tone timer enables the system manager to make sure that the CO is ready to receive more digits from the caller.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 3.1 Enhancements (March 1996) New Maintenance Procedure for Testing Outgoing Trunks Page xli 0 Technicians must enter a password in order to perform trunk tests. ! SECURITYlALERT: The enhancements in Release 3.1 help increase the security of the MERLIN LEGEND System.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Prior Releases: Features and Enhancements Release 3.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 About This Book Intended Audience Page xliii About This Book The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features. Voice features include traditional telephone features, such as Transfer and Hold, and advanced features, such as Group Coverage and Park.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 About This Book Terms and Conventions Used Page xliv In the USA only, Lucent Technologies provides a toll-free customer Helpline 24 hours a day. Call the Helpline at 1 800 628-2888 (consultation charges may apply), or call your Lucent Technologies representative, if you need assistance when installing, programming, or using your system.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 About This Book Security Page xlv Typographical Conventions 0 Certain type fonts and styles act as visual cues to help you rapidly understand the information presented: Example Purpose It is very important that you follow these Italics indicate emphasis. steps. You must attach the wristband before touching the connection. Italics also set off special terms.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 About This Book Related Documents Page xlvi Nondisplaying authorization codes and telephone numbers provide another layer of security. For more information, see Appendix A, “Customer Support Information.” Throughout this document, toll fraud security hazards are indicated by an exclamation point inside a triangle and the words SECURITY ALERT.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 About This Book How to Comment on This Book Document No.
MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 1 Read This First Page 1-1 Read This First 1 1 This chapter includes important background information to help you perform the system manager function and understand how to use this guide.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 1 Read This First Overview Overview Page 1-2 1 Although the MERLIN LEGEND Communications System is technologically sophisticated and offers state-of-the-art services, it is designed for ease of use and management. Once Lucent Technologies personnel install and program the system, it should demand little of your time.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 1 Read This First Overview Page 1-3 This guide is divided into two parts: ■ The first four chapters provide information to help you understand the system, including its hardware components and features.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 1 Read This First Your Role as System Manager Page 1-4 Both of these guides are described in Chapter 7, “Learning More,” which helps you quickly find what you need in each guide. Your Role as System Manager 1 As system manager, you coordinate the system to ensure the best possible benefit and performance for your company.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 1 Read This First Upgrading the System Upgrading the System Page 1-6 1 There are three types of system upgrades: ■ Feature Upgrade. To upgrade your system to the latest “release” or version as soon as it becomes available. With little or no changes in your existing equipment or wiring, your system can be easily adapted and expanded as your company’s business needs change and grow.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 1 Read This First Environmental Requirements Environmental Requirements Page 1-7 1 The control unit requires a regulated environment that is temperature-controlled, clean, and not exposed to direct sunlight. In addition, proper power and grounding are essential for correct and safe system operation, and to protect the system from lightning, power surges, and other problems.
MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Page 2-1 About the System 2 2 This chapter provides a general overview that introduces all of the major aspects of the system and its operation, including: ■ Trunks ■ Modes of operation ■ System components ■ Features ■ Applications ■ Programming the system ■ System capacities ■ Auxiliary components ■ Data communications capabilities NOTE: Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Background Page 2-2 Many of the principles of telephone communications have not changed since Alexander Graham Bell made the first phone call in 1876. Because learning about these concepts helps explain how the system works, this chapter begins with some background information about telephone communications.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Background Page 2-3 Telephone Company Central Office (CO) Customer Premises Figure 2–1.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Background Page 2-4 CO Long Distance (Toll) Network Customer Premises CO Customer Premises Figure 2–2. The Telephone Network Telephone Equipment 2 The first working model of a telephone consisted of a microphone (called a transmitter) and a small loudspeaker-like device (called a receiver) connected by a pair of wires and a battery.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Background Issue 1 August 1998 Page 2-5 Similarly, the CO signals the called party by sending current to his or her phone, causing it to ring. When the called party lifts the handset from its cradle, the current flows, indicating to the CO that the party has answered. Bell realized that a caller needed a way to signal the other person to pick up the phone.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Background Switching Equipment Page 2-6 2 As described earlier, the telephone network is composed of a number of centralized switching locations, called central offices (COs), where a telephone circuit is connected, or switched, to another circuit. That is, the caller’s line is connected to the called party’s line so the two can hold a conversation.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Background Page 2-7 Telephone Station ☎ ☎ ☎ ☎ ☎ ☎ ☎ Party-Line Service Private-Line Service Telephone Station Switch ☎ ☎ Central Office ☎ Figure 2–3.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Background ■ Page 2-8 Level 3 and Above: Switching among All SOs. To ensure that there is a communications path from each SO to any other SO, ever-increasing levels of SOs combine larger and larger geographical areas. This is referred to as the toll network and comprises national and international service.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System System Overview Page 2-9 and the parties had hung up, the lamp associated with each connecting cord would go out and the operator knew that the call was complete and the cord could be removed. The first automatic switch was invented in 1892 by Almon B.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System System Overview Issue 1 August 1998 Page 2-10 wide array of features and add-on products (applications) can function according to the needs of your company.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System System Overview Page 2-11 Telephone Company Central Office (CO) Telephone Company POWER CAUTION ON OFF Turn poweroff before inserting removin or modulesg AG INPUT FR GND Telephones and Other Equipment MERLIN LEGEND Applications Auxiliary Components Figure 2–5.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Incoming Trunks Incoming Trunks Page 2-12 2 Trunks are the telephone company’s facilities, provided by the central office (CO) to carry voice or data communications (see Figure 2–6). There are a variety of trunks, each with different capabilities. These types have evolved over the years as technology has advanced and customer needs have expanded.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Incoming Trunks Telephone Company Page 2-13 Telephone Company Central Office (CO) Incoming Trunks POWER CAUTION ON OFF Turn poweroff before inserting removin or modulesg AG INPUT FR GND Telephones and Other Equipment MERLIN LEGEND Applications Auxiliary Components Figure 2–6.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Incoming Trunks Issue 1 August 1998 Page 2-14 The types of trunks are: ■ Loop-Start Lines (Incoming and Outgoing Calls). Provide incoming and outgoing calls and are intended primarily for single-line telephones and older PBXs. They are the simplest (often the least expensive) and most common facilities in the nationwide telephone network.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Incoming Trunks Issue 1 August 1998 Page 2-15 — Digital Signal 1 Facility Programmed for Either T1 or Primary Rate Interface Operation (Incoming and Outgoing Calls). One Digital Signal 1 (DS1) facility provides the equivalent of 24 lines, called channels. In Release 4.0 and later systems, the DS1 facility can be programmed to operate in one of three ways: T1 Voice Operation.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Modes of Operation Page 2-16 office, ask them which terms they use for the specific facilities they connect to your system.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Modes of Operation Table 2–1. Issue 1 August 1998 Page 2-17 Modes of Operation Key Mode Hybrid/PBX Mode Behind Switch Mode Description Telephones have multiple buttons (or keys) labeled with telephone numbers. Every button corresponds directly to an outside line. Different buttons (ICOM buttons) are used for inside calls.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Components Table 2–1. Page 2-18 Continued Comments Key Mode Hybrid/PBX Mode Behind Switch Mode All users need multiline phones. Provides the most efficient use of outside trunks. The Automatic Route Selection (ARS) feature can be programmed for the cost-effective use of pools and the greatest protection against toll fraud.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Components Issue 1 August 1998 Page 2-19 The MLX-20L telephone is the only telephone that can be assigned through system programming to function as a QCC. The buttons on the QCC are factory-set with fixed features. The type of console used depends on the company’s needs and the system’s mode of operation, as described earlier in this chapter.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Components Page 2-21 2 Line/Trunk and Extension Modules The line/trunk and extension modules inserted into the control unit have jacks for connecting CO trunks and system telephone wires to the control unit. A system with a basic carrier has five slots for modules. Up to two expansion carriers can be added, each one providing six slots for modules.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Features Page 2-22 2 Features The versatility and power of the system are due, in large part, to the variety of feature settings and services it can provide. Features include traditional items (Transfer and Call Waiting), as well as advanced features (Coverage and Park). Some functions can be performed in several ways.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Applications Issue 1 August 1998 Page 2-23 ■ A call management application answers and distributes calls to members of a specified group, for example, ticketing agents. ■ PassageWay Direct Connection Solution provides an interface between an extension and a PC with Microsoft® Windows®, as well as providing utilities and allowing the integration of Windows applications with telephone activities.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Applications Issue 1 August 1998 Page 2-24 The sharing of the voice messaging system within a private network is called "Centralized Voice Messaging" and is supported by creating a calling group on the MERLIN LEGEND system without the VMS that routes calls to the VMS.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Programming the System Programming the System Page 2-26 2 System installation includes the programming of features, settings, and options selected by you or a representative from your company. Depending on the feature, either you, as system manager, or a person at his or her extension can make changes to features: ■ System Programming.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Auxiliary Components Auxiliary Components Page 2-27 2 Many other components are available for use with the system, including adapters, adjuncts, and accessories. You probably have many of these in your system already. If you’re interested in adding any of these components to your system, contact your Lucent Technologies representative.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Auxiliary Components Issue 1 August 1998 Page 2-28 — Protection Accessories. For example, for grounding and protecting special telephone connections (like a telephone located in a different building) from lightning strikes and power surges. — Miscellaneous Accessories.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Data Communications Capabilities Data Communications Capabilities Page 2-30 2 One of the important capabilities of the system is to carry both voice and data communications simultaneously over the same lines.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 2 About the System Data Communications Capabilities Issue 1 August 1998 Page 2-31 compatible with them, which may be provided with the videoconferencing application. A modem or other communications device can operate (with its data terminal, of course) from its own extension, with no telephone at the extension. Desktop videoconferencing, data transfer, and screen-sharing applications work with Release 4.
MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Control Unit System Components Page 3-1 3 3 This chapter describes the system’s basic hardware. It includes descriptions of the control unit, MLX telephones, analog multiline telephones, single-line telephones, system operator consoles, adjuncts and adapters for the system and telephones, and power-related accessories.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Control Unit Page 3-2 Inside the back of each carrier is a component called the backplane, which holds the circuitry that makes it possible for the modules to “talk” to each other and for the processor module to handle the traffic among the modules.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 System Components Control Unit Page 3-3 Processor 3 Module Label Error/Status Code Display PCMCIA Interface Slot Debugging Port (plugged to prevent access) Alarm Status Light SMDR Port ADMIN Port Figure 3–1. Processor Module PCMCIA Memory Card 3 The processor includes 4 MB of on-board memory that can be erased and overwritten many times.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Control Unit Page 3-4 3 Power Supply Module The power supply module (Figure 3–2) provides power to the carrier, to each telephone, and to most adjuncts. (Some adjuncts, such as fax machines, come with their own power supplies and do not rely on the system.) Each carrier requires its own power supply module, installed in the carrier’s leftmost slot.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Control Unit Page 3-5 Each module has a label that contains its name. As noted in Chapter 2, “About the System,” the names of the modules identify their capacities and capabilities. The first digit indicates the number of line/trunk jacks a module supports, while the last two digits describe the number of extension jacks it supports.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Control Unit Issue 1 August 1998 Page 3-6 analog multiline telephone. Single-line telephones and analog cordless or wireless telephones cannot receive voice pages. NOTE: There is a distinction between an extension jack (sometimes referred to as a logical ID or port) and an extension number.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Control Unit Modules Supporting Lines/Trunks Page 3-7 3 Table 3–1 summarizes the modules that support lines/trunks. This section describes a few module features and modules that need additional explanation. NOTE: Modes of operation affect features and hardware.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Control Unit Issue 1 August 1998 Page 3-8 NOTES: 1. In releases prior to 4.2, only AT&T services for Lucent Technologies generic 4ESS, Lucent Technologies 5ESS, and other providers’ emulations of these services are supported. Release 4.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 Issue 1 August 1998 System Components Control Unit ■ Page 3-9 T1 Service. This service is cost-effective and convenient for many businesses. Prior to Release 4.0, it provided voice operation only. In Release 4.0 and later systems, T1 service provides voice operation or high-speed data operation. A T1 channel must be programmed for either voice or data operation and cannot be used for both. NOTE: In Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Control Unit Summary Page 3-10 3 Figure 3–3 shows the modules; Table 3–1 lists the number of available jacks for each module and presents a brief description of the equipment you can connect to it. NOTE: Modules labeled “GS/LS” can accept ground-start trunks, loop-start trunks, or a combination of both types of trunks.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Control Unit Table 3–1.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Control Unit Table 3–1. Module 800 NI-BRI* Page 3-13 Continued Line/Trunk BRI Description Capacity: 8 BRI facilities, each with 2 B-channels (“virtual” lines) for voice and data and 1 channel used for signaling. Supports: See “800 NI-BRI Module” on page 3–9 for details. Voice, data, video, and other services at 64 kbps over standard ISDN lines/trunks.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Telephones Table 3–1.
MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Telephones Page 3-18 3 MLX-16DP The MLX-16DP telephone (Figure 3–6) provides the following features: ■ Display (2 lines by 24 characters) ■ 16 line buttons that can be programmed with features ■ 4 fixed display buttons, 4 unlabeled display buttons for screen selection, and 8 fixed-feature buttons ■ Support of PassageWay Direct Connection Solution, version 2.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Telephones Page 3-20 3 MLX-10 The MLX-10 telephone (Figure 3–8) provides the following features: ■ 10 line buttons that can be programmed with features ■ 8 fixed-feature buttons MLX-10 telephones can be wall-mounted.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Telephones Page 3-21 3 MLX-5D The MLX-5D telephone (Figure 3–9) provides the following features: ■ Display (2 lines by 24 characters) ■ 5 line buttons that can be programmed with features ■ 4 fixed display buttons, 4 unlabeled display buttons for screen selection, and 8 fixed-feature buttons NOTES: 1. The MLX-5D telephone should not be an operator console. 2. In Release 5.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Telephones Page 3-22 3 MLX-5 The MLX-5 telephone provides the following features: ■ 5 line buttons that can be programmed with features ■ 8 fixed-feature buttons NOTES: 1. The MLX-5 telephone should not be an operator console. 2. In Release 5.0 and later systems, the system recognizes the MLX-5D as a 5-button telephone. In releases prior to 5.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Telephones Page 3-23 DSS Buttons 00 10 20 30 40 01 11 21 31 41 02 12 22 32 42 03 13 23 33 43 04 14 24 34 44 05 15 25 35 45 06 16 26 36 46 07 17 27 37 47 08 18 28 38 48 09 19 29 39 49 Page Buttons Message Status Button QCC Voice Announce Button Figure 3–10.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Telephones Page 3-24 NOTE: Extensions may have to be renumbered in order to have all extension numbers appear on the DSS. A fourth button (lower leftmost) is the Message Status button, which changes the mode to and from message status operation. The remaining buttons in the bottom two rows are not used.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Telephones Page 3-25 3 Single-Line Telephones Table 3–3 lists the recommended single-line telephones. Other available singleline telephones are also supported but are not recommended for Release 3.0 or later systems. Contact your Lucent Technologies representative for more information. Table 3–3.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Telephones Page 3-26 The system automatically assigns line buttons to each multiline telephone. You can add, remove, or change this assignment through centralized telephone programming, but every multiline telephone automatically has two ICOM (Intercom) or three SA (System Access) buttons assigned.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Telephones ■ Page 3-27 ICOM Originate Only. Use this button to make inside calls. You cannot receive inside or outside calls on ICOM Originate Only buttons. This type of button ensures that you always have a button available to make or transfer a call, establish a conference call, answer a call-waiting call, or pick up parked calls.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Telephones Page 3-28 SSA buttons are often used by assistants and their supervisors, as well as people who work closely together, such as in a customer service department. For inside calls, you can program the button for either voice or ring operation. ■ Pool. Use this button to make outside calls on a specific trunk pool.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Telephones Issue 1 August 1998 Page 3-29 You can use the following types of buttons to make and receive inside calls in Behind Switch mode: ■ ICOM Ring. Use this button to make inside calls and to receive inside calls and outside calls transferred from another extension.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Operator Consoles Page 3-30 Operator Consoles 3 Operator consoles are telephones that you program for call handling and other system operator duties. With one exception (the MERLIN II System Display Console with built-in DSS), the telephones themselves are no different from the ones already described.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Operator Consoles QCC Buttons Page 3-31 3 The system automatically sets the buttons on the QCC with fixed features, and they are not programmable by the system operator or through centralized telephone programming. The QCC has the following fixed-feature buttons: ■ Call. Five buttons used to answer incoming calls and make inside and outside calls. NOTE: In Release 4.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Operator Consoles Page 3-32 ■ Alarm. Provides visible indication of a system alarm. When a system alarm occurs, the red light next to the button goes on. The system operator can use the Inspct button to determine the number of alarms. ■ Pool Status. Provides the system operator with the status of all pools (a maximum of 11).
MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Adapters Page 3-34 3 Adapters This section describes the adapters that connect adjuncts to the system and to telephones. System adapters connect directly to the control unit; telephone adapters connect adjuncts to telephones.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Adapters Page 3-35 ■ Single-line touch-tone telephones ■ Supplemental alerts (bells, chimes, horns, and strobes) The MFM is shipped with a power supply that supports one MFM and one DSS. When you connect two DSSs to a telephone, ask your Lucent Technologies representative about getting a different power supply.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Adjuncts Page 3-36 — For voice and data, which enables you to make and receive calls on the telephone when the modem attached to the GPA is busy. You cannot make or receive a data call while on a voice call. A GPA is not recommended for use with a fax machine. See “Fax Machines” on page 3–38. 3 Adjuncts This section describes the adjuncts that you can use with the system.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Adjuncts Page 3-37 ■ LINE (facility number) ■ STN (extension) ■ ACCOUNT (account code or authorization code if no account code is entered) ■ TALK (Release 5.0 and later systems only; amount of time an Auto Login or Auto Logout calling group agent spends talking to a caller) The printer should be a 1,200-bpi serial printer set at no parity and one stop bit.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Adjuncts Dial Dictation Page 3-38 3 You can use a dictation unit as either a system or extension adjunct. Some dictation units connect directly to the control unit via a T/R jack on the 012, 016 (T/R) (Release 4.0 and later) module or 008 OPT module, or to a telephone using an MFM or a GPA.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Adjuncts Telephone Adjuncts Page 3-39 3 The telephone adjuncts described in this section connect to a telephone either directly or through an adapter. 3 Modems A modem can connect at an extension or directly to a 012 or 016 (T/R) (Release 4.0 and later) module on the control unit.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Adjuncts Page 3-40 One-Touch Operation (MLX and Analog Multiline Telephones) One-touch operation allows you to simply touch a button to answer a call and touch another button to hang up. Specialty Handsets 3 Model K6S handsets, for users who are hard of hearing, are available for use with MLX telephones.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Adjuncts Issue 1 August 1998 Page 3-41 NOTES: 1. For the most up-to-date information about data and video communications, consult the Data/Video Reference. 2. If you are using data or video communications devices with the system, contact your Lucent Technologies representative to find out whether there is an applications note that describes the installation and use of your particular equipment.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Adjuncts Page 3-42 In Release 4.0 and later systems, you can program (see System Programming for more information) an MLX extension jack for 2B data. This allows some communications equipment, such as desktop videoconferencing systems and the Ascend Pipeline 25Px or Ascend Pipeline 75, to use both B-channels of an MLX extension jack to make and/or receive 2B calls.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Adjuncts Ascend Pipeline 25Px Access Device Page 3-43 3 This communications device requires Release 4.0 or later. It combines the capabilities of an ISDN terminal adapter and a LAN router, allowing high-speed access to Internet services over digital facilities, or permitting a remote user to dial into a main-site LAN server. It allows outgoing calls only.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Adjuncts Page 3-44 3 Summary Table 3–5 is a summary of the adjuncts. Table 3–5. Adjunct Summary Equipment Alerts (AC): Any audible or visual alert that operates on 20–30 Hz ringing signals; associated with a specific extension (supplemental alert).
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Adjuncts Table 3–5. Page 3-45 Continued Equipment Dial Dictation: A device that requires contact closure can be used on LS/GS line jack only with adapter. Description Can be connected to: LS or GS/LS trunk jack 008 OPT, 016 (T/R) (Release 4.0 and later), or 012 T/R extension jack MFM and MLX extension jack GPA and analog extension jack Cannot be connected to a QCC.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Power-Related Hardware Table 3–5. Page 3-46 Continued Equipment Loudspeaker Paging: External paging system using DTMF signaling. Customer paging systems require an interface unit: for 3-wire input, PagePal can be used. Message-waiting indicator Modem Description Connects to LS or GS/LS trunk jack. Bidirectional paging supported; only one line jack is needed for multizone paging.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Power-Related Hardware System Auxiliary Power Page 3-47 3 When your system is installed, when you change the system operating mode, or when you expand your system, a Lucent Technologies technician calculates the unit load on your system and determines your overall power needs.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 3 System Components Power-Related Hardware Page 3-49 3 Trouble Alarm System operator consoles have programmed Alarm buttons to let you know if there is a problem with the system. An external bell or light can be attached to a console to supplement the button.
MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Page 4-1 Features and Applications 4 4 This chapter offers descriptions of system features and applications that are available to enhance the use of your system. System features make it possible to customize the system to overall business needs, to the requirements of groups within your organization, and to the day-to-day job functions of individuals.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Page 4-2 4 Features While there is some overlap, features can be divided roughly into five categories: ■ User Features. Used at extensions by individuals, including Direct-Line Console (DLC) operators or calling supervisors, to make work easier. User features include Saved Number Dial, Personal Speed Dial, and Personal Directory. ■ Operator Features.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Issue 1 August 1998 Page 4-3 The third column, labeled PROG, classifies the feature according to whether it is programmable by regular users (extension programming, abbreviated EXT), only by the system manager using centralized telephone programming (abbreviated CNT), or only by the system manager using system programming (abbreviated SYS).
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Page 4-4 — Maintenance — Numbering lines and extensions — Operators — Reports — Security ■ Special Operator and Supervisor Features Basic Calling and Answering 4 This Feature Finder (Table 4–1) covers features that users and Direct-Line Console (DLC) operators may need for basic calling and answering.
Basic Calling and Answering Type PROG Considerations Feature Name Answering calls See the phone number of an outside caller before answering. General SYS Answer a call ringing at an extension other than your own. User EXT Pickup Answer a call ringing on a line that is not on your phone. User EXT Pickup User Answer calls for another person or for a group. Operator See Table 4–2, page 4–13.
Continued Basic Calling and Answering MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Features and Applications Features 4 Table 4–1. Type PROG Considerations Feature Name Answering calls (continued) EXT Coverage Forward and Follow Me (Release 4.1 and later only) Answer calls as part of a group that responds to a certain type of call. Group SYS Group Calling Extension Status Answer a call waiting for you when all your SA or ICOM buttons are in use.
Continued Basic Calling and Answering Type PROG Considerations Feature Name Conferencing and joining calls Conference inside and outside parties where the inside parties do not share a line. General SYS In Release 4.0 and later, Conference system manager can disable on single-line phones. User EXT Not for QCC General SYS Not for QCC. In Release Transfer 4.0 and later, system manager can disable on single-line phones. Dial an inside or outside number with one touch.
Continued Basic Calling and Answering Type PROG Considerations Feature Name Dialing and calling (continued) Set up account codes so that calls can be billed or tracked to a specific client or project. General SYS Account Code Entry/Forced Account Code Entry For billing to a project or client, use an account code before or during a call. User EXT Account Code Entry/Forced Account Code Entry General SYS Speed Dial (System Speed Dial) Enter a 2-digit code to dial a party you call often.
Continued Basic Calling and Answering MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Features and Applications Features 4 Table 4–1. Type PROG Considerations Feature Name Dialing and calling (continued) Call a busy extension and reach it when it is available. User EXT Callback Camp-On When lines are busy, wait for an available line and then have your call put through.
Continued Basic Calling and Answering Type PROG Considerations Feature Name Paging User SYS Group SYS Only MLX (except QCC) and BIS phones Paging (Speakerphone) Paging (Group) Page all the people at your company who have speakerphones. User SYS See item above. Paging (Speakerphone) Prevent voice-announced paging calls from coming in over your speakerphone, or allow them. User SYS EXT Only MLX (except QCC Voice Announce in releases prior to 4.0) and BIS phones take speakerphone pages.
Continued Basic Calling and Answering MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Features and Applications Features 4 Table 4–1. Type PROG Considerations Feature Name Transferring calls Transfer a call to an inside or outside number. General SYS Different on QCC. In Release 4.0 and later, system manager can disable Transfer on single-line phones. Transfer Transfer a call with one touch.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Covering Calls and Having Calls Covered Page 4-12 4 The Feature Finder in Table 4–2 covers features that users and Direct-Line Console (DLC) operators may need when they are either covering calls for others or having their calls handled by others.
Covering Calls and Having Calls Covered Type PROG Considerations Feature Name Covering others’ calls In a calling group, cover calls for another group. Group SYS Not for QCC Group Calling Coverage (Group Coverage) In a calling group, answer calls ringing for others in your group. Group EXT Not for QCC Group Calling Pickup (Group Pickup) As an individual, cover calls for a group. Group SYS Cover all of a co-worker’s calls. User SYS Cover a co-worker’s calls when they do not answer.
Continued Covering Calls and Having Calls Covered MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Features and Applications Features 4 Table 4–2. Type PROG Considerations Feature Name Controlling coverage by others (continued) Have all your calls covered by a co-worker. SYS Coverage (Primary Coverage) Have your calls ring immediately at your extension or only after a delay.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Calling Privileges and Restrictions Page 4-15 4 Calling privileges and restrictions are planned and programmed centrally for the extensions in your company, as well as for remote access users. When you add a new extension or make other changes in your system, you may need to add or change calling restrictions.
Calling Privileges and Restrictions Type PROG Considerations Feature Name Preventing people from making calls Prevent calls from coming to your extension. User EXT Prevent an extension from making outside calls. Sys Mgr SYS Calling Restrictions (Toll or Outward Restrictions) Prevent an extension from making toll calls.
Continued Calling Privileges and Restrictions Type PROG Considerations Feature Name Allowing calls Allow people to use their own calling privileges at others’ extensions. General SYS When calling restrictions are applied, allow calls to certain numbers or area codes. Sys Mgr SYS ARS for Hybrid/PBX only Allowed/Disallowed Lists Speed Dial (System) Automatic Route Selection (ARS Facility Restriction Levels) Allow certain or all calls outside normal business hours. Sys Mgr CNT Release 4.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Customizing Phones Page 4-18 4 The Feature Finder in Table 4–4 describes features that people in your company can use to make their telephones work better for them. A person with an MLX telephone can choose from eight types of rings to distinguish his or her own phone’s ringing from those around them.
Customizing Phones Type PROG Considerations MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Features and Applications Features Feature Finder: Customizing Phones (Non-Networked Systems) 4 Table 4–4. Feature Name Give your phone its own distinctive ring. User EXT Ringing Options (Personalized Ringing) Change the way your phone rings when you are already on a call.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Messaging Page 4-20 4 The system includes a number of messaging features (see Table 4–5) that allow people at your company to let others know when they have called and even leave special messages for co-workers at display telephones. To leave a message for people who have display telephones, use Leave Message or Posted Messages.
Messaging Type PROG Considerations MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Features and Applications Features Feature Finder: Messaging (Non-Networked Systems) 4 Table 4–5. Feature Name Leaving messages Call and let a co-worker with a display phone know that you have called. User EXT Not for QCC Messaging (Leave Message) Let a co-worker with a display phone know you wish to speak with him or her, without calling.
Continued Messaging MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Features and Applications Features 4 Table 4–5. Type PROG Considerations Feature Name Setting up messaging Change the posted messages that users can choose from. General SYS Labeling Change the extension information that appears on display telephones that have messages. General SYS Labeling Set up a voice messaging system to take calls.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Page 4-23 4 Timekeeping People at your company can set alarms or reminder calls to let them know when it is time for some event (see Table 4–6). They also can use a timer to keep track of phone conversations or other activities. Table 4–6. Feature Finder: Timekeeping Timekeeping Type PROG Set your own phone to ring at a certain time as a reminder.
System Manager’s Functions and Features Type PROG Considerations Feature Name Group activities Set up a group that shares an extension number for receiving calls. Group SYS Group Calling Set up a group that shares an extension number to cover calls for others. Group SYS Group Calling Coverage Set up a group of extensions whose calls are all covered by the same person or persons. Group SYS Set up a group to pick up each others’ calls.
Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Group activities (continued) Set up Night Service to deactivate Coverage VMS Off buttons automatically at members’ extensions during Night Service hours, then turn voice mail coverage off when normal operation resumes. MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Features and Applications Features 4 Table 4–7. SYS Release 4.
Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Lines, line buttons, fixed-feature buttons (continued) User SYS Automatic Line Selection and Ringing/Idle Line Preference Sys Mgr SYS Automatic Maintenance Busy Copy line assignments, buttons, and features from one extension to another. User CNT See System Programming. Assign lines that can be answered without operator involvement.
Continued System Manager’s Functions and Features MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Features and Applications Features 4 Table 4–7. Type PROG Considerations Feature Name Maintenance See System Programming. Back up and restore system programming. Sys Mgr SYS Control what a caller hears while waiting (for example, during transfer or while on hold). General SYS Music on Hold Set up special phones for calls during a commercial power failure.
Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Numbering lines and extensions (See also SYS items in Table 4–1, page 4–5) Change the overall system numbering plan; for example, change to 2-, 3-, or a variable number of digits for extension numbers. MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Features and Applications Features 4 Table 4–7.
Continued System Manager’s Functions and Features MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Features and Applications Features 4 Table 4–7. Type PROG Considerations Feature Name Reports Get a report on incoming and outgoing calls, including account codes and/or authorization codes if programmed. Sys Mgr SYS Station Message Detail Recording Get a report about system programming.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Special Operator and Supervisor Features Page 4-30 4 The Feature Finder in Table 4–8 lists features that are available only to operators. Many of the features listed in other categories are also used by operators, but are not exclusively designed for them.
Special Operator and Supervisor Features Type Set others’ phones to ring at a certain time as a Operator reminder. Turn an extension’s Message light on or off to indicate that you have a message for the party. Operator PROG Considerations EXT DLC operators only EXT AUTO Feature Name Reminder Service Messaging (Send/Remove Message) Prevent calls from coming to your extension Operator AUTO QCC operators only when your phone is too busy to take any more calls or you must be away from your phone.
Continued Special Operator and Supervisor Features Type Call an inside or outside number with one touch. Operator AUTO MLX phones or System Display Consoles only Direct Station Selector Find out about the Alarm button that signals a system problem. Operator Alarm PROG Considerations SYS AUTO Feature Name Activate/deactivate Night Service for a Night Operator SYS AUTO Service group at the start/end of the work day. Night Service Set up the way calls are distributed to calling group members.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Features and Applications Features 4 Table 4–8. Continued Special Operator and Supervisor Features Type PROG Considerations Feature Name Log a calling group member in or out. Operator SYS DLC operators only Group Calling Extension Status Log a delay announcement device for a group in or out.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Feature Descriptions Page 4-34 4 This section provides more detail about certain groups of related features, so that you can gain additional insight when it is necessary to match features to changing business needs. Here, the focus is on the differences among your choices, and not all system features are described.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Issue 1 August 1998 Page 4-35 Sharing Lines 4 The simplest way to cover someone else’s calls is to share a line with him or her. This method is most appropriate in Hybrid/PBX and Behind Switch systems. Listed below are the types of lines that can be shared: ■ Prime Lines (Behind Switch Only).
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Issue 1 August 1998 Page 4-36 to the forwarded-to extension. If a call is not answered at the forwarding extension (or if, in Release 4.1 and later systems, the sender’s SA or ICOM lines are busy), it then rings at the extension to which forwarding has been programmed. The system manager programs a forwarding delay so that a calls rings from zero to nine times before being forwarded.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Issue 1 August 1998 Page 4-37 If the Pause is required, remote call forwarding cannot be activated at a single-line telephone or by a remote access user. The user can employ an authorization code to activate the feature from a multiline extension in the local system. This method is also used to activate remote call forwarding at phantom extensions.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features ■ A voice mail system ■ An operator Issue 1 August 1998 Page 4-38 Generally, it is best for callers to receive individual attention. If a sender has Individual Coverage, the receiver can answer with the sender’s name. When someone is receiving calls for a coverage group, he or she does not know who the caller is trying to reach.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Page 4-39 Coverage senders can use programmed buttons to toggle the following off and on: voice mail coverage, coverage of inside calls, or all Individual Coverage. Beginning in Release 4.1 the system manager can coordinate voice mail coverage and Night Service.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Issue 1 August 1998 Page 4-40 Depending on the type of call and how the sender’s phone is set up, some calls are not eligible for coverage. Furthermore, there are interactions among the various forms of coverage.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Page 4-41 ■ Alternatively, if fewer than 30 extensions require coverage to the operator, phantom calling groups can be used to provide a second extension number for each user’s voice mail. The actual extension covers to the operator (Group Coverage) and the calling group is covered by voice mail.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Issue 1 August 1998 Page 4-42 Table 4–10. Continued Feature Forward Remote Call Forward Covered by Any individual Outside phone Group A calling Coverage group, QCC operator, or individual Description A person forwards his or her calls to an inside extension, turning the feature on at his or her own phone. (This feature can be activated through remote access as well.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Page 4-43 Table 4–10. Continued Feature Shared Personal Line Covered by One or more individuals Description Allows people who share a personal line to cover calls for each other. Privacy is available to prevent joining of calls. (Ring Timing Options can facilitate this.) Does not allow covering of calls on ICOM or SA buttons.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Issue 1 August 1998 Page 4-44 ■ Pool Dial-Out Code Restriction (Hybrid/PBX mode only). Restrict specific pools. This can be used to reserve certain pools for specific purposes, for example, for data communications. ■ Facility Restriction Levels (Hybrid/PBX mode only).
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features ! Issue 1 August 1998 Page 4-45 SECURITYlALERT: For more information see the section, “Security” on page 4–51. Also consult “Security of Your System: Preventing Toll Fraud,” in Appendix A, “Customer Support Information.” For security in a private network, see the Network Reference.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Issue 1 August 1998 Page 4-46 Since there is some interaction among these features and with other system features, refer to the Feature Reference for more detailed information.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Issue 1 August 1998 Page 4-47 code, a separate list entry is required. For more information about star codes in Allowed/Disallowed Lists, see Chapter 6, “Managing the System.” Beginning with Release 3.1, a default Disallowed List (number 7) is provided with the system.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Issue 1 August 1998 Page 4-48 Pool Dial-Out Code Restriction 4 Apply to: Extensions and remote access barrier codes, in Hybrid/PBX mode only Use with: Any other restrictions This restriction prevents an extension from dialing specific pool dial-out codes.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Issue 1 August 1998 Page 4-49 Table 4–11. Facility Restriction Levels Extension FRL Route FRL Allowed 0 0 only Yes 0 1 and up No 1 0 and 1 Yes 1 2 and up No 2 0–2 Yes 2 3 and up No 3 0–3 Yes 3 4 and up No 4 0–4 Yes 4 5 and up No 5 0–5 Yes 5 6 No 6 Any Yes In Release 3.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Page 4-50 ■ FRL 4 for international calling ■ Each extension should be assigned the appropriate FRL to match its calling requirement. All voice mail port extensions and barrier codes not used for outcalling should be assigned to FRL 0 (the default setting in Release 3.1 and later).
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features ! Page 4-51 SECURITYlALERT: Authorization codes are not designed to function as a security measure against toll fraud. For information on system security, see the next section, “Security,” and “Security of Your System: Preventing Toll Fraud,” in Appendix A, “Customer Support Information.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features ■ Page 4-52 Station Message Detail Recording (SMDR). This system management feature keeps track of incoming and outgoing calls and prints out reports on a printer attached to your control unit. Analyzing these reports can alert you to tampering with the system. To analyze these reports for specific information, use a Call Accounting System application.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Page 4-53 ■ Speed dial codes are helpful to people who have nondisplay telephones, single-line telephones, and telephones with few line buttons. They are also useful for entering account codes at MLX display telephones, where the user can choose the Account Code feature from the display, or at telephones with a programmed button for the Account Code feature.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Issue 1 August 1998 Page 4-54 ■ In Release 6.0 and later systems, you can limit the number of calls in the main calling group queue. This applies to or calls arriving on PRI dial-plan routed facilities, dial-in tie trunks, or DID trunks or calls transferred from a voice/mail auto attendant application, and Group Calling calls.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Issue 1 August 1998 Page 4-55 NOTES: 1. When you change a delay announcement, you may need to adjust the delay announcement interval to ensure that callers do not wait to long for the announcement and that Music On Hold or special ringback does not interrupt the announcement. See the Feature Reference for details. 2. In Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Page 4-56 operator position but not included in a Night Service group, Night Service does not affect it.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Issue 1 August 1998 Page 4-57 Some data communications setups (called data workstations) include a modem connected to an MLX telephone that is equipped with a Multi-Function Module (MFM).
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Remote Access Page 4-58 4 The Remote Access feature allows someone outside the system to call in and use the system as if he or she were on the system. You can and should see that a barrier code is programmed for each remote access user, who enters that code as a password for access to the system.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Features Page 4-59 billing or cost accounting to identify outgoing calls with a project, client, or department. You can enter an account code before or during a call, or not at all. You can also change, correct, or cancel an account code while the call is in progress. ■ Forced Account Code Entry.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Applications Page 4-60 Features that help you in your work are listed below: ■ Reports. Review the Station Message Detailing Recording (SMDR) feature for information about the reports you can get from the system. Use a Call Accounting System application to further manipulate the data for specific information.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Applications ■ Page 4-61 The documentation for specific products and services provides the most detail. No system guide presents full information about the operation and installation of specific applications. Consult your Lucent Technologies representative after you review the system guides.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Applications Issue 1 August 1998 Page 4-62 Table 4–12. Application Descriptions and Modes of Operation Category and Name Applications Link Key H/PBX BS Description CTI (Computer Telephony Integration) Link System Programming and Maintenance (SPM) Call Accounting System (CAS) Plus V3 Call Accounting Terminal (CAT) PassageWay Direct Connection Solution Release 5.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Applications Issue 1 August 1998 Page 4-63 Table 4–12. Continued Category and Name Key H/PBX BS Description Standalone Call Answering and Voice Mail Packages MERLIN LEGEND Mail Voice Messaging System (VMS) Messaging 2000 Includes multiple automated attendants for answering calls, as well as voice mail messaging for outside and inside callers.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Applications Page 4-64 Table 4–12.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Applications Issue 1 August 1998 Page 4-65 NOTE: In Release 3.1 and later systems, all VMI ports are by default restricted from outcalling in Hybrid/PBX systems, using an extension FRL of 0. VMI ports are automatically assigned a special Disallowed List that restricts many types of calls made by fraudulent callers. In addition, these ports are outward-restricted.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Applications Page 4-66 Table 4–13. Voice Messaging Systems MERLIN Service or LEGEND Application Description Mail † Automated Answers calls with recorded greeting and * Attendant menu of choices; transfers calls as callers prompt. Call Connects callers to called party’s mailbox Answer when extension is busy or unanswered. Enhances an automated attendant.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Applications Page 4-67 Table 4–13. Continued Service or Application Description Fax Call Allows storing of faxes when extensions Coverage are busy or unanswered. Allows users without fax machines to get faxes for later printing. Fax For confidentiality, allows faxes to be Messaging stored in a user’s fax mailbox for later printing.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Applications Issue 1 August 1998 Page 4-68 Under applicable tariffs, you will be responsible for payment of toll charges. Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit resulting from unauthorized access.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 4 Features and Applications Applications Issue 1 August 1998 Page 4-69 Calling restrictions (for example, Disallowed Lists, Toll Restriction, Facility Restriction Levels) should be programmed, as appropriate, to minimize toll fraud abuse, especially if a single-line telephone is connected to an integrated VMI port.
MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Page 5-1 Putting the System to Work 5 5 This chapter provides two sample business scenarios to help you understand your existing system and other configurations you may want to consider in the future. The following examples are discussed: ■ Scenario 1: A Small Office (Key Mode). A private medical practice. ■ Scenario 2: A Large Professional Office (Hybrid/PBX Mode).
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Scenario 1: A Small Office Page 5-2 2. Release 6.0 and later systems (Hybrid/PBX mode only) support private connections between MERLIN LEGEND Communications Systems and DEFINITY Enterprise Communications Server (ECS) or DEFINITY ProLogix Solutions systems by using private networks or the public switched telephone network.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Issue 1 August 1998 Putting the System to Work Scenario 1: A Small Office Table 5–1. Page 5-3 Medical Office Needs Staff Member Physician Needs Personal line in her office; if she is not available, the appointments/payments clerk should take these calls. Minimal interruptions when with patients. At these times, the operator/receptionist or nurse should take messages; the physician must be notified of urgent calls.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Scenario 1: A Small Office Page 5-4 FUTURE EXPANSION – EMERGENCY ROOM EXAM ROOM #2 EXAM ROOM #3 SUPPLIES DOCTOR’S SUITE DOCTOR’S OFFICE STAFF LOUNGE LAB APPTS. & PAYMENT CLERK RECEPT. WAITING ROOM Figure 5–1.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Scenario 1: A Small Office Page 5-5 5 System Description The system is set up for Key mode operation and uses the following equipment and features to answer the needs of the staff: ■ Incoming Lines. Four lines associated with the office’s Listed Directory Number, plus a personal line for the physician and a dedicated line for the office manager’s fax machine.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Scenario 1: A Small Office Issue 1 August 1998 Page 5-6 — For physician: Coverage after three rings by appointments/payments clerk; this feature is intended to handle personal line calls. (On all other lines, the operator speaks to the caller and then transfers the call to the doctor only at certain times of the day; otherwise, the operator takes messages.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Scenario 2: A Professional Office Scenario 2: A Professional Office Page 5-7 5 This scenario describes a law firm. The communications needs of the company fall into these categories: ■ Executive Staff. Five partners and four associate partners. ■ Secretarial Staff.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Putting the System to Work Scenario 2: A Professional Office Pa Se rtn ct er's 'y G Se en ct 'l ’y Main Conference Room Library Word Processing Pool Main Entrance Figure 5–2.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Scenario 2: A Professional Office Page 5-9 5 Staff Needs This section describes the needs of the office staff, including the executive staff, secretarial staff, and the administrative/support staff, as well as other miscellaneous needs. 5 Executive Staff Table 5–2 describes the needs of the executive staff. Table 5–2.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Scenario 2: A Professional Office Page 5-10 5 Secretarial Staff Table 5–3 describes the needs of the secretarial staff. Table 5–3. Secretarial Staff Needs Staff Member Partners’ Executive Secretaries Needs Answer all of their bosses’ calls. Calls come directly and through the operator.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Scenario 2: A Professional Office Administrative/Support Staff Page 5-11 5 Table 5–4 describes the needs of the administrative/support staff. Table 5–4. Administrative/Support Staff Needs Staff Member Paralegals Needs If a paralegal is not available, another in the group picks up the call.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Scenario 2: A Professional Office Page 5-12 5 Other Needs Table 5–5 describes some of the miscellaneous needs of the office. Table 5–5. Other Needs Extension All staff members Needs After hours, staff members must be able to hear phones ring and be able to answer. They need to be able to transfer after-hours calls to voice mail.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Scenario 2: A Professional Office Issue 1 August 1998 Page 5-13 NOTE: The 016 (T/R) basic telephone module (Release 4.0 and later only) supports a maximum bit rate of 14.4 kbps. Therefore, the office’s analog equipment (such as fax machines and modems) is restricted to speeds no higher than this. ■ Equipment.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Scenario 2: A Professional Office Page 5-14 ■ Paging. Loudspeaker paging for certain work areas. Secretaries use programmed speakerphone paging buttons to inform their bosses about calls waiting for them. ■ Dialing Features.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Scenario 2: A Professional Office Issue 1 August 1998 Page 5-15 The following adjuncts are included in the system: ■ Group IV and analog (slower speed) fax machines ■ Terminal adapters for high-speed 64-kbps data communications by fax or PC ■ Ascend Communications, Inc.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Scenario 2: A Professional Office Call Coverage and Call-Handling Page 5-17 5 Table 5–6 describes the staff members’ call coverage and call-handling needs and the system features used to handle those needs. Table 5–6. Law Firm Call Coverage and Call-Handling Staff Member Needs Partners Never answer phone calls; all calls answered by their executive secretaries.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Scenario 2: A Professional Office Table 5–6. Page 5-18 Continued Staff Member Needs Paralegals If a paralegal is not available, another paralegal takes the call. If the forwarded-to receiver is not available, the forwarding extension turns off the Forwarding feature and calls receive voice mail coverage.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Scenario 2: A Professional Office Table 5–6. Issue 1 August 1998 Page 5-19 Continued Staff Member Needs Bookkeeping If a bookkeeper is not available, Department another picks up call. Members If none are available, messages are recorded. Word If a pool member is not available, Processing another picks up the call. Pool If no one is available, messages are recorded.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Putting the System to Work Scenario 2: A Professional Office Page 5-20 Pa Se rtn ct er's 'y G Se en ct 'l ’y Library Main Entrance VMS Figure 5–4.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Optimizing Your System ! Page 5-22 SECURITYlALERT: The MERLIN LEGEND Communications System ships with ARS activated and all extensions set to Facility Restriction Level 3, allowing all international calling.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Optimizing Your System Page 5-23 An MLX telephone may be connected to some desktop videoconferencing systems. The telephone shares the MLX extension. If the MLX telephone is on a call, the desktop videoconferencing application has only one B-channel available and is limited to 1B data. On some systems, the second B-channel is added when the MLX telephone becomes idle.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Optimizing Your System Page 5-24 The CTI link allows calls on SA buttons to be monitored and controlled from client workstation applications connected on a LAN to the server. The link can support LAN workstations with analog multiline or MLX telephones, not single-line telephones or analog membrane telephones.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Optimizing Your System Page 5-25 The link supports applications for customer service and helplines, telemarketing, sophisticated call-handling, and other purposes where automated access to computer system-based information is useful.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Optimizing Your System ■ Page 5-26 If using Windows NT 4.0 Server — 5 megabytes of available disk space — MERLIN LEGEND NT PBX Driver, version 1.0 or later installed — CentreVu® Computer Telephony, Release 3.1 or later installed. — Eicon DIVA Version 2.0 ISDN BRI circuit board with an available 16-bit ISA slot, to link the communications system and the telephony server.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 5 Putting the System to Work Optimizing Your System Caller ID Page 5-27 ■ Log Viewer. Enables you to view entries that are stored in the PassageWay call log that contains a record of every call you make using Lucent Technologies Call. ■ Lucent Technologies Connect. Management software that provides the basis for the other PassageWay applications and the diagnostics features to troubleshoot them.
MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Page 6-1 Managing the System 6 6 This chapter helps you complete the most common system management tasks. It includes some background on the types of programming and how to access them, and then provides task descriptions and procedures. ! CAUTION: Do not attempt to change either the system numbering plan or the system operating mode.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Using the Programming Procedures Page 6-3 For more information, refer to the following guides: ■ For information about the planning forms, see System Planning. If you don’t have this guide, contact your Lucent Technologies representative. ■ For information about the features, including important feature interactions, see the Feature Reference.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Using the Programming Procedures Page 6-4 The format contains three columns, each with a header: ■ Console/Display Instructions. In most cases, the screen shown in this column contains the results of the previous step. The console key that corresponds to the option you are to select is highlighted in black (see 6WDUW in sample Step 4).
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Introduction to System Programming Table 6–1. Page 6-5 Typefaces Used in Summary Programming Procedures Sample of Typeface Meaning More Select this option by pressing this imprinted button on the console. *US&DOOLQJ Select this menu option using an unlabeled display button. Dial ext. no. Enter this information. Press this key on the PC.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Introduction to System Programming Page 6-6 This chapter describes system programming and centralized telephone programming (both on the system programming console and on a PC with SPM). For information about extension programming, see the appropriate user and operator guides. Programming Screens 6 There are three types of system programming screens: ■ Information Screens.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Introduction to System Programming 6\VWHP 3URJUDPPLQJ ! 0DNH D 6HOHFWLRQ 6\VWHP ([WHQVLRQV 6\V5HQXPEHU 2SWLRQV 2SHUDWRU 7DEOHV /LQHV7UXQNV $X[(TXLS ([LW 1LJKW6UYFH Figure 6–2. Page 6-7 Screen title and More indicator (!) Prompt Options Menu Selection Screen 6 Data Entry Screens A data entry screen prompts you to enter specific data or to make specific choices.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Introduction to System Programming System Programming Menu Page 6-8 6 Figure 6–4 shows the two screens that make up the System Programming menu. This is the main menu of system features and options. You reach the System Programming menu by selecting 6\V 3URJUDP from the system’s main menu. Table 6–2 lists the System Programming menu options and describes each one.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Introduction to System Programming Table 6–2. Page 6-9 System Programming Menu Options Option 6\VWHP 6\V5HQXPEHU 2SHUDWRU /LQHV7UXQNV ([WHQVLRQV 2SWLRQV 7DEOHV $X[(TXLS 1LJKW6UYFH /DEHOLQJ 'DWD 3ULQW &QWUO 3URJ /DQJXDJH Description Set system operating conditions. Select the system numbering plan and/or reassign extension numbers with 1- to 4-digit numbers.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Introduction to System Programming Issue 1 August 1998 Page 6-10 For quick reference, Table 6–3 shows the PC keys that correspond to the screen key selections on most screens. These PC keys do not appear on the console display screen. Table 6–3. Screen Keys and PC Keys Display/PC Key Function %DFN6SDFH / Change your entry. Select %DFNVSDFH ( on the PC) to correct your entry.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Introduction to System Programming Page 6-11 6 Idle States You can begin some programming procedures only when all or part of the system is not in use; this is called an idle state. The idle state must remain in effect until you finish programming. NOTE: If a procedure requires an idle state, do it outside normal business hours.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Introduction to System Programming Table 6–4. Idle State System Forced Idle Page 6-12 Idle States Description The entire system (every line and every extension) is idle. No calls can be made or received. Procedures Select system mode (Lucent Technologies technician only). Identify system operator positions.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Programming from the Console Page 6-15 There are two types of console buttons: ■ Fixed Display Buttons. The top two buttons in each column have the same labels and functions regardless of the screen display: — Home. Return to normal call-handling mode after you finish programming. — Menu. Display the main menu shown in Figure 6–8. — More.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Programming from the Console Page 6-17 6 Access to System Programming Follow the steps below to begin system programming from the system programming console. To use this procedure, note the following: ■ The summary instructions are numbered. ■ The first column, “Console/Display Instructions,” illustrates the display screens and indicates the console buttons to press.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Programming from a PC with SPM Page 6-18 ! Make a selection. 6\VWHP 3URJUDPPLQJ ! 0DNH D VHOHFWLRQ 6\VWHP ([WHQVLRQV 6\V5HQXPEHU 2SWLRQV 2SHUDWRU 7DEOHV /LQHV7UXQNV $X[(TXLS ([LW 1LJKW6UYFH Press the button or function key next to your selection.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Programming from a PC with SPM Page 6-19 For more information about setting up and using SPM for programming on a PC with DOS, see Chapter 2 of System Programming.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Programming from a PC with SPM Page 6-20 6 With a Direct Local Connection To begin using SPM when your PC is connected directly to the control unit, follow the steps below. For information about the procedure format, see “Using the Programming Procedures” on page 6–3.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Programming from a PC with SPM Page 6-21 ! To reach the System Programming menu, select 6\V 3URJUDP by pressing . ! Perform the procedures contained in the task descriptions later in this chapter. With a Local or Remote Modem Connection 6 The method you use to access SPM by modem depends on whether you are programming onsite (locally) or from a remote location.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Programming from a PC with SPM ■ Issue 1 August 1998 Page 6-22 If the PC is in a remote location and your system has not activated the Remote Access feature, do the following: 1. Use the main telephone number to place a voice call to the system. 2. Instruct the operator to transfer the call to the modem by transferring the call to . 3. Put the modem online by switching it to data mode.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Centralized Telephone Programming Issue 1 August 1998 Page 6-23 Console/Display Instructions Additional Information ! To reach the System Programming menu, select System Programming from the Main Menu by pressing .
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Centralized Telephone Programming Page 6-24 NOTE: Some programming can be performed only when the entire system or some part of it (such as a trunk or an extension) is idle. See the section “Idle States” on page 6–11. Starting Centralized Telephone Programming 6 Reach the Centralized Programming menu from the System Programming menu.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Centralized Telephone Programming Page 6-25 ! Go to one of the following topics: “Guidelines for Programming Extensions” on page 6–25; “Copying Feature and SA/ICOM Buttons” on page 6–28; or, “Copying Line/Trunk Button Assignments” on page 6–32.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Centralized Telephone Programming ■ Issue 1 August 1998 Page 6-26 You can use the Extension Information (([W ,QIR) report option on the Print menu (accessed from the System Programming menu) to print all of the programmed features for a specific extension. NOTES: 1.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Centralized Telephone Programming Console/Display Instructions Issue 1 August 1998 Page 6-27 Additional Information PC ! Specify the extension you want to program. &HQWUDOL]HG 3URJUDPPLQJ (QWHU H[WHQVLRQ %DFNVSDFH ([LW Dial or type: Ã Extension number: [nnnn] Slot and port number: *[sspp] Logical ID number: #[nnn] (QWHU ! Save your entry. Select (QWHU. ! Select Start.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Centralized Telephone Programming Console/Display Instructions Page 6-28 Additional Information PC ! Program the feature(s).
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Centralized Telephone Programming Table 6–6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Centralized Telephone Programming Table 6–6.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Centralized Telephone Programming Issue 1 August 1998 Page 6-31 At the Centralized Programming menu, follow the procedure below to copy feature buttons from one extension to another. For information about accessing the Centralized Programming menu, see “Starting Centralized Telephone Programming” on page 6–24. Console/Display Instructions Additional Information PC ! Select Copy Extension.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Centralized Telephone Programming Console/Display Instructions Page 6-32 Additional Information PC ! Either continue to copy line assignments and programmed features from the copy extension shown to another extension, or go to Step 7. Select (QWHU ( ) to continue copying line assignments from the extension currently displayed on Line 1 to additional extensions.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Using Reports Console Procedures Page 6-33 To copy to a single extension: ([WHQVLRQV→/LQH &RS\→6LQJOH→Dial copy from ext. no.→(QWHU→Dial copy to ext. no.→(QWHU→ ([LW→([LW To copy to a block of extensions: ([WHQVLRQV→/LQH &RS\→%ORFN→Dial copy from ext. no.→(QWHU→Dial ext. no. of first telephone in block→ (QWHU→Dial ext. no.
MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Using Reports Page 6-36 NOTES: 1. If you select the $OO option, the reports take several minutes to print. You may want to schedule use of the printer during off-peak hours. 2. If you select a report for which there is no information, the report header still prints. 3. Print reports if you cannot back up your system programming information. 4.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Setting System Date and/or Time Page 6-37 NOTE: The Extension Information report incorrectly lists MLX-16DP telephones as MLX-28D telephones. In releases prior to 5.0, MLX-5D and MLX-5 telephones are listed as MLX-10D and MLX-10 telephones, respectively. If you have MLX-16DP, MLX-5D, and MLX-5 telephones in your system, keep a separate log of the extension numbers. In Release 5.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Backing Up the System Page 6-38 6 Programming Instructions Console Procedure 6\VWHP→'DWH or 7LPH→Drop→Dial current date or time→(QWHU→([LW PC Procedure → time→ Backing Up the System →7 + I→Type current date or → %or 6 Use this procedure to make a copy of your customized system data.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Adding an Extension o o o Page 6-39 Open the System Programming menu from the console or a PC with SPM. Program the change(s), following the instructions for “Backup” in the “Memory Card” section of System Programming, Chapter 3, or the summary programming instructions below. When you have finished, leave the Translation memory card in the PCMCIA interface slot.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Adding an Extension Page 6-40 Task List: Adding an Extension 6 o Obtain Form 2a, System Numbering: Extension Jacks. Also obtain any other relevant forms, including group-assigned feature forms (for example, Form 7c, Group Coverage) and forms for the individual extension (for example, Form 4d, MLX Telephone). Appendix D of this guide includes a list of the planning forms.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Moving an Extension Page 6-41 NOTE: This task requires an idle condition: Extension Forced Idle. Also, you may choose to use the Copy Extension procedure described in “Copying Feature and SA/ICOM Buttons” on page 6–28.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Moving an Extension ■ Page 6-42 Follow the procedure in this section. If the extension is not wired or is wired but not connected to the system, or if you are not sure, you must call Lucent Technologies at 1 800 247-7000 to arrange for this to be checked or completed.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Removing an Extension Removing an Extension Page 6-43 6 Use this procedure to remove an extension. 6 Planning Guidelines When you remove an extension, you need to remove it from any groups and lists to which it is assigned, for example, Allowed Lists, calling restrictions, Coverage, calling group, Pickup group, paging group, and/or Night Service.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Assigning a HotLine Extension ! Page 6-45 SECURITYlALERT: If a HotLine extension accesses a loop-start line, that line should provide reliable disconnect and be programmed for reliable disconnect. Otherwise, a user at the extension may be able to stay on the line after a call is completed and then make a toll call.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Changing Calling Restrictions Page 6-46 o If Night Service with Outward Restriction is in use on your system, you may need either to add the HotLine extension to the Night Service Exclusion List or add the number dialed by a HotLine to a Night Service Emergency List. o When you have finished, file the form(s) with the rest of the planning forms.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Changing Trunk-to-Trunk Transfer Status Page 6-47 2. In Release 3.1 and later systems, ports programmed for voice messaging systems (VMI ports) are factory-set as outward-restricted. To permit outcalling from a voice messaging system, you must change this restriction.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Changing Trunk-to-Trunk Transfer Status Page 6-48 Use this procedure to enable or disable trunk-to-trunk transfer at one or more extensions. Planning Guidelines ! 6 SECURITYlALERT: The factory setting for all extensions, including voice messaging (VMI) ports and remote access barrier codes, disallows trunk-to-trunk transfer.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Changing Coverage Delay Options o Page 6-49 When you have finished, file the form(s) with the rest of the planning forms. 6 Programming Instructions Console Procedure ([WHQVLRQV→More→More→ 7UN7UDQVIHU→Toggle LED On/Off or Dial ext. no.→(QWHU→([LW→([LW PC Procedure →Toggle letter 5 On/Off or → → → → → Type ext. no.→ Changing Coverage Delay Options 6 Prior to Release 4.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Changing Coverage Delay Options Table 6–8. Issue 1 August 1998 Page 6-50 Ring Delays Affecting Coverage Timer Coverage Delay Interval* Group Coverage Ring Delay Primary Cover Ring Delay Factory Setting Range 3 rings 1–9 rings 3 rings 2 rings 1–9 rings 1–6 rings Description Release 4.0 and prior systems, set systemwide.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Changing Coverage Delay Options Table 6–8. Issue 1 August 1998 Page 6-51 Continued Factory Setting Range Secondary Cover Ring Delay 2 rings 1–6 rings Release 4.1 and later systems, programmable for each extension. In addition to the fixed Secondary Coverage Delay Interval (2 rings), this timer sets the delay before a Secondary Cover button programmed for Delay Ring begins to ring audibly.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Changing Coverage Delay Options Table 6–9. Issue 1 August 1998 Page 6-52 Group Coverage Call Delivery Rules (Release 4.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Changing Coverage Delay Options Page 6-53 6 Planning Guidelines When you plan cover delays, consider whether the sender is part of a coverage group or not. If the sender is covered by only individuals, delays are fairly easy to plan, depending on whether the sender never plans to answer calls or plans to answer them when he or she is at the extension.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Changing Coverage Delay Options Page 6-54 o Program the change(s), following the instructions for “Ring Delay” in the “Optional Extension Features” section of System Programming, Chapter 3, or the summary programming instructions below. o When you have finished, file the forms with the rest of the planning forms.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Adding/Removing a Line Adding/Removing a Line Page 6-55 6 Use this procedure to add a line to or remove a line from the system. 6 Planning Guidelines If you are adding a new line and need to order a module to connect the line, coordinate the installation and connection dates to ensure that the new module is installed before the line is connected to the system.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Adding a DLC Operator Position Adding a DLC Operator Position Page 6-56 6 Use this procedure to add a DLC operator position to either an MLX or an analog multiline extension module. To add a QCC operator position, see the next section, “Adding a QCC Operator Position” on page 6–59.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Adding a DLC Operator Position Page 6-57 The procedure to add an operator position involves several tasks that require decisions, for example, assigning features like calling restrictions, Coverage, calling group, Pickup group, paging group, Night Service, Forced Account Code Entry, and Remote Call Forwarding.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Issue 1 August 1998 Managing the System Adding a DLC Operator Position o Page 6-58 Assign the jack, following the instructions for “DLC Operator Positions” in the “System Operator Positions” section of System Programming, Chapter 3, or the summary programming instructions below. NOTE: This task requires an idle condition: System Idle.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Adding a QCC Operator Position Page 6-59 o Assign other buttons, for example, Night Service, Send/Remove Message, Camp-On, headset, Auto Dial, Forward, Pickup, or Group Pickup, following instructions in Chapter 4, “Centralized Telephone Programming,” of System Programming.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Adding a QCC Operator Position Page 6-60 Table 6–11. Maximum Number of Operator Positions Position Type Type of Telephone Maximum Positions QCC MLX-20L 4 DLC MLX-20L 8 MLX-28D BIS-34D, BIS-22, or BIS-22D analog multiline telephone MERLIN II Display Console QCC button assignments are automatic and factory-set. In Release 4.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Adding a QCC Operator Position Task List: Adding a QCC Operator Position Page 6-61 6 o Obtain Form 2a, System Numbering: Extension Jacks, Form 6a, Optional Operator Features, and 5d, Queued Call Console (QCC). o If necessary, read “Queued Call Console” in the Feature Reference for detailed information about QCC consoles.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Adding Operator Features Programming Instructions Page 6-62 6 See the appropriate procedures in System Programming as noted in the task list above.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Adding Operator Features Page 6-63 Queue over Threshold 0 to 99 Elevate Priority 0 (same priority) and 5 to 30 seconds Calls-in-Queue Alert Enable, Disable QCC Operator to Receive Call Types N/A QCC Operator Voice Announce to Busy (Release 4.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Connecting Auxiliary Equipment Issue 1 August 1998 Page 6-65 Line/trunk numbers For Loudspeaker Paging If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from and pay license fees to a third party (such as the ASCAP or BMI).
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Connecting Auxiliary Equipment Page 6-66 For Voice Messaging System and Automated Attendant The number of rings cannot be programmed for individual voice messaging systems; the single setting applies for all. Use the Group Type procedure in “Optional Group Features” (Chapter 3, System Programming) to assign VMI ports as either integrated or generic.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Changing Calling Group Assignments Page 6-67 For a voice messaging system and auto attendant: Console Procedure $X[(TXLS→906 $$→7UDQVIHU5WQ→Drop→Dial no. of rings→(QWHU→77 'XUDWLRQ→Drop→Dial no. of ms→ (QWHU→77 ,QWHUYDO→Drop→Dial no. of ms→ (QWHU→([LW→([LW PC Procedure → → →7 + I→Type no. of rings→ →7 + I→Type no. of ms→ → → 7 + I→Type no.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Revising Allowed Lists Page 6-68 The Extension Status feature must be set to the calling group or CMS mode before you assign members to the group. For more information, see “Extension Status” in the Feature Reference and in the “System Features” section of Chapter 3, System Programming.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Revising Allowed Lists Page 6-69 NOTE: A Disallowed List takes precedence over an Allowed List. Planning Guidelines 6 Revising Allowed Lists may affect other features, including Auto Dial, Automatic Route Selection (ARS), calling restrictions, Conference, Directories, Forward and Follow Me, Night Service, personal lines, Speed Dial, and Toll Type.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Assigning Allowed Lists to Extensions Page 6-70 NOTE: If you program as the first digit of a list entry, any toll restriction assigned to the extension is removed for calls that can be placed by a toll operator. Also, special characters (such as Pause) are not permitted in Allowed List entries.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Revising Disallowed Lists Page 6-71 Task List: Assigning Allowed Lists to Telephones 6 o Obtain Form 6e, Allowed Lists and, as appropriate, the form(s) for individual telephones: Forms 4b, 4d, 4e, 4f, 5a, 5b, or 5c. o If necessary, read “Allowed/Disallowed Lists” in the Feature Reference for detailed information about this feature.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Revising Disallowed Lists Issue 1 August 1998 Page 6-72 and calling restrictions. Therefore, the actual called party number was not properly processed when a star code was entered. Release 3.1 and later systems permit system managers to include star codes in Allowed and Disallowed Lists.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Assigning Disallowed Lists to Extensions Page 6-73 10 numbers for each list (numbered 0 through 9) 8 lists for each system (numbered 0 through 7) 8 lists for each telephone Task List: Changing Disallowed Lists 6 o Obtain Form 6f, Disallowed Lists and, as appropriate, the form(s) for individual telephones: Forms 4b, 4d, 4e, 4f, 5a, 5b, or 5c.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Assigning Disallowed Lists to Extensions Task List: Assigning Disallowed Lists to Extensions Page 6-74 6 o Obtain Form 6f, Disallowed Lists and, as appropriate, the form(s) for individual telephones: Forms 4b, 4d, 4e, 4f, 5a, 5b, or 5c. o If necessary, read “Allowed/Disallowed Lists” in the Feature Reference for detailed information about this feature.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Changing Group Coverage Assignments Changing Group Coverage Assignments Page 6-75 6 Use this procedure to assign or remove an extension from a coverage group. NOTE: In Release 4.1 and later systems, you can change, on an extension-byextension basis, the number of rings at a sender’s extension before a call is sent to Group Coverage receivers.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Changing Group Coverage Assignments Page 6-76 If the sender’s extension has one or more personal lines assigned, the sender can be assigned as the principal user so that calls received on the personal line follow that user’s coverage pattern, if any. When you reassign an extension to a new coverage group, the extension is automatically removed from its old group.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Revising Night Service with Group Assignment Revising Night Service with Group Assignment Page 6-77 6 Use this procedure to add or remove extensions, lines (Release 4.1 and later systems only), and a calling group to a Night Service group for after-hours coverage. Planning Guidelines 6 Revising Night Service with Group Assignment may affect other features.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Revising Night Service with Group Assignment Page 6-78 Valid Entries Extension numbers Line/trunk numbers Task List: Revising Night Service with Group Assignment o o 6 Obtain Form 9a, Night Service: Group Assignment. If necessary, read “Night Service” in the Feature Reference for detailed information about this feature.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Revising Night Service with Coverage Control 6 Programming Instructions Console Procedures Page 6-79 To assign a calling group to a Night Service group: 1LJKW6UYFH→*URXS$VVLJQ→&DOOLQJ *URXS→Dial ext. no. of Night Service operator→(QWHU→Dial calling group no.→(QWHU→([LW→([LW To assign an extension to a Night Service group: 1LJKW6UYFH→*URXS$VVLJQ→([WHQVLRQV→Dial ext. no.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Revising Night Service with Coverage Control ■ Page 6-80 When Night Service is turned off and normal operation is resumed, all Coverage VMS Off buttons are activated. Calls follow normal coverage patterns for business-hours operation. Users can manually override this system-programmed setting by pressing the Coverage VMS Off buttons at their extensions.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Changing Trunk Labels Page 6-82 Task List: Changing Extension Directory Labels o o 6 Obtain Form 2a, System Numbering: Extension Jacks. If necessary, read “Labeling” in the Feature Reference for detailed information about this feature. o Plan changes using the planning guidelines above; record the new values on Form 2a.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Changing Posted Message Labels Page 6-83 Labels can contain capital letters, numbers, and eight types of characters: ampersands (&), dashes (-), spaces, periods (.), commas (,), apostrophes (‘), stars (*), and pound signs (#). Task List: Changing Trunk Labels o o 6 Obtain Form 2c, System Numbering: Line/Trunk Jacks.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Changing Posted Message Labels Page 6-84 6 Planning Guidelines Messages 2 through 20 can be changed through programming. Message 1, DO NOT DISTURB, cannot be changed. Valid Entries 1 to 20 Each posted message can have a maximum of 16 characters. Labels can contain capital letters, numbers, and eight types of characters: ampersands (&), dashes (-), spaces, periods (.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Changing Calling Group Labels Changing Calling Group Labels Page 6-85 6 Use this procedure to change alphanumeric system labels for display telephone users to identify calling groups. To program on the system programming console: Use the buttons next to the display and line/feature buttons to specify alphanumeric characters and punctuation for labels.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Changing System Directory Labels Page 6-86 6 Programming Instructions Console Procedure More→/DEHOLQJ→*US &DOOLQJ→Dial calling group ext. no.→(QWHU→Drop→Enter label→(QWHU→([LW→([LW PC Procedure → → →Type calling group ext. no.→ 7 + I→Type label→ → → Changing System Directory Labels → 6 Use this procedure to change System Speed Dial numbers for all system users.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Adding a CTI Link Page 6-87 o Program the change(s), following the instructions for “System Speed Dial Directory” in the “Labeling” section of System Programming, Chapter 3, or the summary programming instructions below. o When you have finished, file Form 10b with the rest of the planning forms.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Adding a CTI Link Issue 1 August 1998 Page 6-88 Consider the following planning factors before you program a CTI link: ■ The CTI link can be programmed before the CTI link hardware is plugged into a port on a 008 MLX or a 408 MLX module.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Adding a CTI Link Page 6-89 Busying-Out and Restoring the MLX Module 6 In order to add or remove a CTI link, you must use maintenance procedures, normally reserved for Lucent Technologies technicians, to terminate service on the MLX 408 line/trunk and extension module or the MLX 008 extension module where the CTI link is being added or removed.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Adding a CTI Link Page 6-90 To busy-out and then restore the MLX module, follow the steps below: 1. Use one of the following procedures. Note that you select the 0DLQWHQDQFH option from the Main menu, not the System Programming menu. Console Procedure To busy-out a module: Menu→0DLQWHQDQFH→6ORW→Dial slot no.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Removing a CTI Link Page 6-91 o Follow the procedure in the preceding topic, “Busying-Out and Restoring the MLX Module,” to restore service on the module where the CTI link is located. o o When you have finished, file Form 2a with the rest of the planning forms. To install the server-related hardware associated with the link, contact your Lucent Technologies representative.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 6 Managing the System Removing a CTI Link o o Page 6-92 When you have finished, file Form 2a with the rest of the planning forms. To remove the server-related hardware associated with the link, contact your Lucent Technologies representative.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 7 Learning More Page 7-1 Learning More 7 7 This chapter provides descriptions of the system manuals and a quick information-finder to help you locate what you need in the system reference guides. NOTE: Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 7 Learning More Guides Page 7-2 7 Guides There are three types of guides: ■ System Reference Guides. Designed to help system managers and Lucent Technologies personnel in planning, programming, and managing the system. These references provide detailed information about system components, features, and capabilities, as well as procedures for programming all aspects of the system.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 7 Learning More Guides Issue 1 August 1998 Page 7-3 NOTE: The Equipment and Operations Reference does not include information about hardware that was introduced after Release 3.0 of the system. Consult Chapter 3 of this guide, “System Components,” for general descriptions. For more detailed information about newer hardware components, contact your Lucent Technologies representative.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 7 Learning More Guides Table 7–1. Page 7-4 System Reference Guides Overview Guide Description Contents Overview Feature Reference Provides detailed descriptions, in alphabetical order, of each system feature and some system components. Also includes summary information about applications. Encyclopedia style; each feature description is a separate entry.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 7 Learning More Guides Page 7-5 ■ Main Table of Contents. A list of the chapters and their primary topics, a list of figures, and a list of tables. (Use the tabs to get to chapters quickly.) ■ Glossary. An alphabetical list of terms and abbreviations used in the guide, along with definitions of each. ■ Index. An alphabetical list with page references at the back of the guide.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 7 Issue 1 August 1998 Learning More Guides Page 7-6 ■ System Renumbering (a programming procedure for changing extension and/or line numbers) ■ Touch-Tone or Rotary Signaling (information about supporting the two types of telephone signaling on the system) ■ Videoconferencing Contents and Organization 7 The Feature Reference does not have chapters.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 7 Issue 1 August 1998 Learning More Guides Page 7-7 Following each “At a Glance” table is a full description of the feature or feature group, telling you how it works for those who have different types of equipment or programmed positions. Following the description, feature entries include (as applicable) each of these sections: ■ Considerations and Constraints.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 7 Issue 1 August 1998 Learning More Guides Page 7-9 forms required, and the actual step-by-step procedures. This chapter also includes information about backing up system programming using a memory card. NOTE: After you are familiar with the step-by-step procedures, you can use the programming summaries to quickly refresh your memory. The procedures appear in the same order as they do in the menus themselves.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 7 Learning More System Guides Information Finder System Guides Information Finder Page 7-13 7 The following tables are designed as a quick reference tool to help you locate helpful information in System Programming and the Feature Reference. Sometimes information is available in more than one guide, and some summary information is the same in two guides.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 7 Learning More System Guides Information Finder Table 7–2. Page 7-14 Information Finder: Features To learn about. . . Check this guide. . .
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 7 Learning More System Guides Information Finder Table 7–2. Page 7-15 Continued To learn about. . . Check this guide. . .
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 7 Learning More System Guides Information Finder Table 7–2. Issue 1 August 1998 Page 7-16 Continued To learn about. . . Check this guide. . . Maintenance and Troubleshooting (continued) Changing Recall timer when the switchhook, Recall, or Flash buttons are disconnecting callers System Programming, Chapter 3 Feature Reference. See “Recall/Timed Flash.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 7 Learning More System Guides Information Finder Table 7–3. Page 7-17 Information Finder: Programming To learn about. . . Check this guide. . .
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 7 Learning More System Guides Information Finder Table 7–3. Page 7-18 Continued To learn about. . . Check this guide. . .
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 7 Learning More System Guides Information Finder Table 7–3. Page 7-19 Continued To learn about. . . Check this guide. . .
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 7 Learning More System Guides Information Finder Table 7–3. Page 7-20 Continued To learn about. . . Check this guide. . .
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 7 Learning More System Guides Information Finder Table 7–3. Page 7-21 Continued To learn about. . . Check this guide. . .
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 7 Learning More System Guides Information Finder Table 7–3. Issue 1 August 1998 Page 7-22 Continued To learn about. . . Check this guide. . . Lines and Trunks (continued) Setting up Remote Access trunks Changing Automatic Route Selection (ARS) Facility Restriction Levels for lines/trunks Changing settings for DID or tie lines Assigning trunks to pools Feature Reference. See “Remote Access.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Page 8-1 Troubleshooting the System 8 8 This chapter provides procedures for solving the most common problems that you may encounter with the system. You may be able to resolve a problem quickly and easily by following the appropriate steps in this chapter. NOTES: 1. See the Data/Video Reference for information about troubleshooting data and video communications. 2.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System All Phones Are Dead (No Dial Tone or Lights) ! Page 8-2 CAUTION: If you must check something on the control unit, proceed with caution. Avoid standing on a box or chair to reach the unit if it is installed out of easy reach. If you do not have a stable ladder or other proper equipment, do not proceed; wait for the Lucent Technologies technician. NOTES: 1.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Some Phones Are Dead (No Dial Tone or Lights) ■ Page 8-3 If the appliance works, the wiring may be faulty elsewhere in the system. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). Some Phones Are Dead (No Dial Tone or Lights) 8 Possible Cause 1: The telephones are not receiving power.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Some Phones Are Dead (No Dial Tone or Lights) ! Issue 1 August 1998 Page 8-4 WARNING: If you must check something on the control unit, proceed with caution. Avoid standing on a box or chair to reach the unit if it is installed out of easy reach. If you do not have a stable ladder or other proper equipment, do not proceed; wait for the Lucent Technologies technician.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Difficulty Making Outside Calls ! Page 8-5 WARNING: If you must check something on the control unit, proceed with caution. Avoid standing on a box or chair to reach the unit if it is installed out of easy reach. If you do not have a stable ladder or other proper equipment, do not proceed; wait for the Lucent Technologies technician.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Difficulty Making Outside Calls Issue 1 August 1998 Page 8-6 Possible Cause 2: If the system (Hybrid/PBX mode) uses pool dial-out codes, the extension may be restricted from dialing the pool dial-out code. What to do: Use system programming to find out whether the pool dial-out code has been assigned for the extension (see Chapter 3 in System Programming).
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Issue 1 August 1998 Troubleshooting the System Difficulty Making Outside Calls Page 8-7 Possible Cause 5: A Disallowed List is assigned to the extension. What to do: Use system programming to check whether a Disallowed List is assigned to the extension (see Chapter 3 in System Programming). ■ If a Disallowed List is assigned to the extension, remove it if appropriate. Try again to make an outside call.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Phone Does Not Ring ■ Page 8-8 If the light is flashing or on, then the extension is restricted from making outside calls. To change the Extension Status to 0 and remove restrictions, press the Feature button, and dial followed by the DSS button for the extension.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Phone Does Not Ring Issue 1 August 1998 Page 8-9 ■ If the green light is on, then Do Not Disturb is turned on. Press the button to deactivate the feature and to turn the light off. From another extension, dial the extension where the problem is. If the phone now rings, you have solved the problem. If not, go to Possible Cause 3.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Phone Does Not Ring Issue 1 August 1998 Page 8-10 ■ If the Ringing Options setting is No Ring or Delay Ring, change the setting to Immediate if appropriate. From another extension, dial the extension where the problem is. If the phone now rings, you have solved the problem. If not, go to Possible Cause 5. ■ If the Ringing Options setting is Immediate, go to Possible Cause 5.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System DLC Not Ringing for Incoming Calls Issue 1 August 1998 Page 8-11 DLC Not Ringing for Incoming Calls 8 Possible Cause 1: The Do Not Disturb feature is turned on. What to do: Check the green light next to the programmed Do Not Disturb button to see whether Do Not Disturb is turned on. ■ If the green light is on, then Do Not Disturb is turned on.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System QCC Not Ringing for Incoming Calls Issue 1 August 1998 Page 8-12 QCC Not Ringing for Incoming Calls 8 Possible Cause 1: The lines are not assigned to the QCC queue. What to do: Use system programming to assign the lines to the QCC queue (see “QCC Operator to Receive Calls” in the “Lines and Trunks” section of Chapter 3, System Programming).
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Single-Line Phones Ring Back after Completed Call Page 8-13 ■ If the green light is on at all QCCs in the system, then Night Service is turned on. Press the button to deactivate the feature and to turn the light off. Finally, check to see whether incoming calls ring at the console. If they do, you have solved the problem. If not, go to Possible Cause 5.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Cannot Transfer Call after Answer on an Outside Line Page 8-14 Possible Cause 2: The telephone may be defective. What to do: Test the telephone by replacing it with a similar telephone that you know is working properly. ■ If the replacement telephone does not ring back, then replace it with the original telephone and check again.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Night Service Not Working Night Service Not Working Page 8-15 8 NOTES: 1. Be sure to change the system time appropriately when Daylight Savings Time starts and when it ends.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Calls Not Going to Voice Mail ■ Page 8-16 If the Night Service button is programmed correctly, go to Possible Cause 4. Possible Cause 4: If the system has more than one operator console and the night destination is a voice mail system, one of the consoles may not have Night Service on.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Calls Not Going to Voice Mail Issue 1 August 1998 Page 8-17 What to do: Use system programming to check that the extension is a member of a coverage group. (See “Group Coverage Member Assignments” in the “Optional Group Features” section of Chapter 3, System Programming.) ■ If the extension is not assigned, assign it if appropriate. Check to see whether calls are now going to voice mail.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Calls Not Going to Voice Mail Issue 1 August 1998 Page 8-18 ■ If Night Service with Coverage Control is disabled, and this is appropriate, voice mail coverage is controlled only by the users at extensions. Go to Possible Cause 4.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Callers Receiving Incorrect Response from Voice Mail ■ Issue 1 August 1998 Page 8-19 If the power light is on and voice mail works for other extensions, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Calls Not Going to Coverage Page 8-20 What to do: Follow the instructions in your voice mail system documentation to check that the settings match the system. If the settings are correct or if it is a Lucent Technologies voice mail system, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Trouble Hearing Called Party Page 8-21 NOTE: When you call the Helpline, consultation charges may apply. Before calling the Helpline, you may wish to consult the documentation for your voice messaging system. ■ If a receiver is not assigned, assign one if appropriate. Check to see whether calls are now going to coverage. If they are, you have solved the problem.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Programmed Button Fails Programmed Button Fails Page 8-22 8 NOTE: Extension programming is not stored in the telephone itself. Therefore, if you move a telephone to a different extension, the programming for the previous telephone at that extension remains in effect. The extension must be reprogrammed as appropriate.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Recall/Switchhook Does Not Work Page 8-23 Possible Cause: The system time may be set incorrectly. What to do: At the programming console or any MLX display telephone, check the system time. If the time is correct, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Calling Group Members Not Receiving Calls Page 8-24 ■ If the problem is resolved on the replacement telephone, then replace it with the original telephone and check again. If the problem persists on the original telephone, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Calls Not Receiving Screen Pop Page 8-25 What to do: Assign incoming lines to the calling group extension number (see Chapter 3, System Programming). If calls on these lines still do not reach the calling group members, go to Possible Cause 3. Possible Cause 3: In a Release 6.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Issue 1 August 1998 Troubleshooting the System Calls Not Receiving Screen Pop Page 8-26 Possible Cause 2: The receiving extension may not be using a CTI link application. What to do: Check the system planning form for the extension.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Calling Group Overflow Calls Not Receiving Screen Pop Calling Group Overflow Calls Not Receiving Screen Pop Page 8-27 8 In Release 5.0 and later systems with a CTI Link (Hybrid/PBX mode only), screen pop of caller information occurs when a call arrives at an SA button of a calling group member or overflow calling group member. NOTE: In Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Secondary Announcements Not Playing as Programmed Page 8-28 NOTE: The Feature Reference includes detailed information about setting up Group Calling delay announcements and other calling group options. Consult the Feature Reference and System Programming as you troubleshoot announcement delays.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Issue 1 August 1998 Troubleshooting the System Secondary Announcements Not Playing as Programmed Page 8-29 What to do: Check the number of callers waiting when the alarm goes off, as well as the delay interval and the length of the secondary announcement.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 8 Troubleshooting the System Other or Unresolved Problems Page 8-30 What to do: Depending upon your customer needs, do one of the following to make more TTRs available: ■ Shorten the length of the primary delay announcement that includes the prompt to dial #. ■ Decrease the number of primary delay announcement devices. ■ Provide more TTRs for the calling group.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 A Customer Support Information Support Telephone Number Page A-1 Customer Support Information A Support Telephone Number 1 A In the USA only, Lucent Technologies provides a toll-tree customer Helpline (1 800 628-2888) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline or your Lucent Technologies representative.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 A Customer Support Information Canadian Department of Communications (DOC) Interference Information Canadian Department of Communications (DOC) Interference Information Page A-2 1 This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 A Customer Support Information Installation and Operational Procedures Page A-3 The REN (Ringer Equivalence Number) for all three systems is 1.5A. — The facility interface code (FIC) and service order code (SOC): For tie line connection, the FIC is TL31M and the SOC is 9.0F. For connection to off-premises stations, the FIC is OL13C and the SOC is 9.0F.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 A Customer Support Information Installation and Operational Procedures Page A-4 event repairs are needed on this equipment, contact your authorized Lucent Technologies dealer or, in the USA only, contact the National Service Assistance Center (NSAC) at 1 800 628-2888. ■ Rights of the Local Telephone Company.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 A Customer Support Information DOC Notification and Repair Information Page A-5 should check the lists of allowed and disallowed dial codes and modify them as needed. Equal Access Codes. This equipment is capable of providing users access to interstate providers of operator services through the use of access codes.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 A Customer Support Information Renseignements sur la notification du ministère des Communications du Canada Page A-6 To prevent overloading, the Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop used by the device.
TELEPHONE EQUIPMENT Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère Communications du Canada. This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference reguations of the Canadian Department of Communications.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 A Customer Support Information Security of Your System: Preventing Toll Fraud Security of Your System: Preventing Toll Fraud Page A-8 1 As a customer of a new telephone system, you should be aware that there is an increasing problem of telephone toll fraud.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 A Customer Support Information Toll Fraud Prevention Page A-9 To minimize the risk of unauthorized access to your communications system: ■ Use an unpublished Remote Access number. ■ Assign access codes randomly to users on a need-to-have basis, keeping a log of all authorized users and assigning one code to one person. ■ Use random-sequence access codes, which are less likely to be easily broken.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 A Customer Support Information Toll Fraud Prevention Physical Security, Social Engineering, and General Security Measures Page A-10 1 Criminals called hackers may attempt to gain unauthorized access to your communications system and voice messaging system in order to use the system features.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 A Customer Support Information Toll Fraud Prevention ■ Page A-11 Customers should also take advantage of Lucent Technologies monitoring SM services and devices, such as the NetPROTECT family of fraud® detection services, CAS with HackerTracker , and CAT Terminal with Watchdog. Call 1 800 638-7233 to get more information on these Lucent Technologies fraud detection services and products.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 A Customer Support Information Toll Fraud Prevention Page A-12 In Release 3.1 and later systems, default local and default toll tables are factory-assigned an FRL of 2. This simplifies the task of restricting extensions: the FRL for an extension merely needs to be changed from the default of 3. Each extension should be assigned the appropriate FRL to match its calling requirements.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 A Customer Support Information Toll Fraud Prevention Security Risks Associated with the Automated Attendant Feature of Voice Messaging Systems Page A-13 1 Two areas of toll fraud risk associated with the Automated Attendant feature of voice messaging systems are the following: ■ Pooled facility (line/trunk) access codes are translated to a menu prompt to allow Remote Access.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 A Customer Support Information Toll Fraud Prevention Page A-14 the MERLIN LEGEND Communications System. The MERLIN MAIL MERLIN and MERLIN LEGEND MAIL Automated Attendant feature merely accesses the RCF feature in the MERLIN LEGEND Communications System. Without these changes being made, this feature is highly susceptible to toll fraud.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 A Customer Support Information Other Security Hints Other Security Hints Page A-15 1 Make sure that the Automated Attendant Selector Codes do not permit outside line selection. Following are a number of measures and guidelines that can help you ensure the security of your communications system and voice messaging system. Multiple layers of security are always recommended to keep your system secure.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 A Customer Support Information Other Security Hints Educating Operators Page A-16 1 Operators or attendants need to be especially aware of how to recognize and react to potential hacker activity. To defend against toll fraud, operators should follow the guidelines below: ■ Establish procedures to counter social engineering.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 A Customer Support Information Other Security Hints Page A-17 ■ Establish well-controlled procedures for resetting passwords. ■ Limit the number of invalid attempts to access a voice mailbox to five or less. ■ Monitor access to the MERLIN LEGEND Communications System dial-up maintenance port. Change the access password regularly and issue it only to authorized personnel.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 A Customer Support Information Limited Warranty and Limitation of Liability Physical Security Page A-18 1 You should always limit access to the system console (or attendant console) and supporting documentation. The following are some recommendations: ■ Keep the system console and supporting documentation in an office that is secured with a changeable combination lock.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 A Customer Support Information Limited Warranty and Limitation of Liability Page A-19 If you purchased your system directly from Lucent Technologies, Lucent Technologies will perform warranty repair in accordance with the terms and conditions of the specific type of Lucent Technologies maintenance coverage you selected.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 A Customer Support Information Remote Administration and Maintenance Page A-20 Lucent Technologies’s liability shall be limited to proven damages to person. No action or proceeding against Lucent Technologies or its affiliates or suppliers may be commenced more than twenty-four (24) months after the cause of action accrues. THIS PARAGRAPH SHALL SURVIVE FAILURE OF AN EXCLUSIVE REMEDY.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 A Customer Support Information Remote Administration and Maintenance Page A-21 — Keep the Remote Administration and Maintenance telephone number secret. Give it only to people who need to know it, and impress upon them the need to keep it a secret. Do not write the telephone number on the Hybrid/PBX or Key system, the connecting equipment, or anywhere else in the system room.
MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 B About Telecommunications Page B-1 About Telecommunications B B Many of the terms and concepts involved in telephone communications have been in use since Alexander Graham Bell made the first phone call in 1876. Because understanding them will help you to understand how the system works, this section contains a brief history and description of telephone communications.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 B About Telecommunications Telephone Extension Equipment Telephone Extension Equipment Page B-2 2 Telephone extension equipment is the user’s gateway to the global communications network and an array of services.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 B About Telecommunications Transmission Facilities Page B-3 telephone numbers were assigned to telephone service subscribers. The caller identified the called party to the switch by dialing the called party’s number.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 B About Telecommunications Transmission Facilities Page B-4 ■ Coaxial Cable. Consists of a number of one-way voice circuits. Two such cables make a 2-way pair, with each cable carrying the transmission in one direction. Its high frequencies and copper grounding decrease crosstalk. Used since 1946 for long-distance transmission, coaxial cable is now being replaced by optical fiber. ■ Microwave Radio.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 B About Telecommunications Switching Equipment Page B-5 facility is programmed for (T1 or PRI). If programmed for T1 service, the channels can be configured to emulate different types of trunks (loop-start, ground-start, DID, and tie) according to business needs, and can provide a variety of special services.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 B About Telecommunications Switching Equipment ■ Page B-6 Electronic Switching. Electronic, computer-controlled equipment. Electronic switching reduced the size, power consumption, and cost. At the same time, it increased operating speeds, ruggedness, and reliability.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 B About Telecommunications Switching Equipment The Evolution of Switching Offices Page B-7 2 In the early days of the telephone network, there was little or no switching involved in telephone service (see Figure 2−3 in Chapter 2, “About the System”): ■ Private-Line Service.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 B About Telecommunications Signaling Page B-8 exchange area is a local call. A toll call is a call made to a point outside the local exchange area, and includes service through the switching office hierarchy. In addition to the telephone company switches and switching hierarchy, private switching systems (PBXs) were developed. In a PBX, the switch is located on the company’s premises.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 B About Telecommunications Signaling Page B-9 between machines, the emphasis is on efficiency and flexibility rather than usability. This has resulted in a large variety of signaling arrangements.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 B About Telecommunications Signaling Page B-10 Subsequently, 3-digit area codes were introduced to specify the area of the country to be reached, and country codes were introduced for international dialing. Finally, the individual telephone numbers expanded to the 7-digit numbers in use today: a 3-digit central office code and a 4-digit extension number.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 C System Capacities Page C-1 System Capacities C C This appendix provides some information about the hardware and software capacities for the system. Environmental requirements for the control unit and power and grounding requirements are contained in the Equipment and Operations Reference. You can configure the system as a standalone unit or as part of a private network.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 C System Capacities Page C-2 Similarly, although the 100D module has only one jack, it can serve up to 24 endpoints (emulated, T1 digital, or PRI facilities). Thus, you can configure the system to connect up to 80 lines/trunks and 255 extension endpoints, a total of 335 endpoints. NOTE: The system has a time-slot capacity of 216.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 C System Capacities Page C-3 Table C–1.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 C System Capacities Page C-4 Table C–1.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 C System Capacities Page C-5 Table C–1.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 C System Capacities Page C-6 Table C–1.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 C System Capacities Page C-7 Delay announcements per group. In Release 5.0 and later systems, a group can have 10 primary delay announcements and one secondary delay announcement. Coverage Groups Senders per group. QCCs cannot be senders. CTI (Computer Telephony Integration) Link (Release 5.0 and later systems) Extensions per link. Determined by types of telephones used.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 C System Capacities Page C-8 Telephones (not achievable simultaneously) Analog multiline without Voice Announce to Busy 17 slots for each of 8 ports per board MLX-20L RAM limit and the total includes the MLX-20L telephone used for system programming Power-failure transfer One for each four LS/GS trunk jacks. Traffic (hundred call seconds/hr/system) Assumes 20 percent internal traffic.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 D System Planning Forms Page D-1 System Planning Forms D D This appendix contains a table that lists each system planning form. The forms are in numerical order and organized according to planning purpose as shown in Table D–1. Information about filling in the forms is contained in System Planning. Also included in this list is the Employee Communications Survey form.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 D System Planning Forms Page D-2 Table D–1. System Planning Forms Continued Used for Planning Incoming Line/Trunk Connections Form No.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 D System Planning Forms Page D-3 Table D–1. System Planning Forms Continued Used for Planning Features for Systemwide Use Form No.
MERLIN LEGEND Communications System Release 6.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 E Removing/Reinstalling the Control Unit Cover Page E-1 Removing/Reinstalling the Control Unit Cover E E This appendix provides instructions for removing the control unit housing, and for reinstalling it. NOTE: Use these instructions only as directed by a Lucent Technologies representative.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 E Removing/Reinstalling the Control Unit Cover Removing the Control Unit Housing Page E-2 Removing the Control Unit Housing 5 To remove the control unit housing, see Figure E–1. MERLIN II and MERLIN LEGEND 2.1 and later Communications System 2 1 MERLIN LEGEND 2.0 and earlier Communications System Housing 1 2 Clip Housing Figure E–1.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 E Removing/Reinstalling the Control Unit Cover Installing the Control Unit Housing Page E-3 Top cover Empty module Figure E–2.
Issue 1 August 1998 MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 E Removing/Reinstalling the Control Unit Cover Installing the Control Unit Housing Page E-4 5 Installing the Front Cover To install the front cover, see Figure E–3 and follow these steps: 1. Hook the top of the front cover into the top cover. 2. Push down on the bottom of the front cover until it locks securely on the base of the wire manager on the modules.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Glossary Issue 1 August 1998 Page GL-1 LG Glossary Italics The use of italics in the glossary denotes multiple usage of the italicized text throughout the glossary. Numerics 2B data Digital information carried by two B-channels for better performance and quality; the bit rate is twice that of one B-channel used alone.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-2 AMI (alternate mark inversion) Line coding format in which a binary one is represented by a positive or negative pulse, a binary zero is represented by no line signal, and subsequent binary ones must alternate in polarity; otherwise, a bipolar violation occurs. AMI is used in the DS1 interface. Analog data station See modem data station.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-3 AUDIX Voice Power A voice-processing application, part of IS II/III, that provides Automated Attendant, Call Answer, Information Service, Message Drop, Voice Mail, and, optionally, Fax Attendant System for use with the system.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-4 barrier code Password used to limit access to the Remote Access feature of the system. In a private network, it is especially important that barrier codes be required for all types of remote access. basic carrier Hardware that holds and connects the processor module, power supply module, and up to five other modules in the system. See also expansion carrier.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-5 board A module, for example, 100D or 408 MLX GS/LS, that allows you to connect lines/trunks and extensions to the communications system. board assignment System Programming and Maintenance (SPM) procedure for assigning line/trunk and extension modules to slots on the control unit.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-6 CCS (common-channel signaling) Signaling in which one channel of a group of channels carries signaling information for each of the remaining channels, permitting each of the remaining channels to be used to nearly full capacity. In the system’s 100D module, channel 24 can be designated as the signaling channel for channels 1–23.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-7 CMS (Call Management System) DOS-based application that simulates the actions of a system operator by answering and distributing calls. Also produces reports for call analysis. CO (central office) Location of telephone switching equipment that provides local telephone service and access to toll facilities for long-distance calling.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-8 COR (class of restriction) Various types of restrictions that can be assigned to remote access trunks or barrier codes. These restrictions consist of calling restrictions, ARS Facility Restriction Levels (FRLs), Allowed Lists, Disallowed Lists, and Automatic Callback queuing.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-9 data workstation Special type of extension where data communications take place; includes DTE and DCE; sometimes a telephone is also part of a data workstation.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-10 DID (Direct Inward Dial) Service that transmits from the telephone company central office and routes incoming calls directly to the called extension, calling group, or outgoing line/trunk pool, bypassing the system operator.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-11 door answering unit Device connected to a basic telephone jack and used at an unattended extension or front desk.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-12 Enhanced Service Center An application that sends calls to available agents in a calling group. The Enhanced Service Center places calls in queue, plays announcements, tracks agent activity and availability, and provides real-time reports.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-13 Fax Attendant System Fax handling and processing application available with AUDIX Voice Power. FCC (Federal Communications Commission) feature Function or service provided by the system. feature code Code entered on a dialpad to activate a feature. feature module Prior to Release 3.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-14 glare Condition that occurs when a user tries to call out on a loop-start line at the same time that another call arrives on the same line. GPA (General Purpose Adapter) Device that connects an analog multiline telephone to optional equipment such as an answering machine or a fax machine.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-15 I ICLID (Incoming Call Line Identification) See Caller ID. ICOM buttons (intercom buttons) Telephone buttons that provide access to inside system lines for calling other extensions or receiving calls from them. immediate-start tie trunk Tie trunk on which no start signal is necessary; dialing can begin immediately after the trunk is seized.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-16 IS II/III (Integrated Solution II or Integrated Solution III) Set of UNIX System-based applications that augments and provides additional services using the system. IS II and III are no longer available.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-17 LED (light-emitting diode) Semiconductor device that produces light when voltage is applied; light on a telephone. line Connection between extensions within the communications system; often, however, used synonymously with trunk. line and trunk assignment Assignment of lines and trunks connected to the system control unit to specific buttons on each telephone.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-18 M Magic on Hold A Lucent Technologies Music On Hold enhancement that promotes a company’s products or services. Mbps (megabits per second) Megacom The AT&T tariffed digital WATS offering for outward calling. Megacom 800 The AT&T tariffed digital 800 offering for inward calling.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-19 modem pool Pair, or group of pairs, of modems and data modules with interconnected RS-232 interfaces that converts digital signals to analog, or analog signals to digital, thereby allowing users with ISDN terminal adapter data stations to communicate with users who have analog modem data stations.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-20 NI-1 BRI (National Integrated Services Digital Network 1 Basic Rate Interface) A type of digital facility that carries the equivalent of three lines. Two are called B-channels and provide voice and data communications services. A third D-channel controls signaling and maintains operations on the B-channels.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-21 PassageWay Direct Connection Solution Set of software applications that provides an interface between a personal computer and an MLX telephone. PBX (private branch exchange) Local electronic telephone switch that serves local stations (for example, extensions within a business) and provides them with access to the public network.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-22 primary system operator position First jack on the first MLX or analog multiline extension module in the control unit, that is, the extension jack with the lowest logical ID in the system. prime line Individual extension number assigned to a telephone in a system operating in Behind Switch mode.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-23 R RAM (random-access memory) Computer memory in which an individual byte or range of bytes can be addressed and read or changed without affecting other parts of memory. read-only memory See ROM. Remote Access System feature that allows an outside caller to gain access to the system, almost as if at a system extension.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-24 screen pop Refers to a computer-telephony software application that takes caller information (for example, provided by Caller ID service), queries a database, and displays a screen with information about the caller onto a user’s PC screen. Screen pop requires that an identifying number or code be available to identify the calling party. See also CTI link.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-25 Supplemental Alert Adapter See SAA. switch See communications system. Switched 56 service DS1 Switched 56 Service is an end-to-end digital, 56-kbps, full duplex, synchronous, circuit-switched service offering. The service is offered by network service providers and by some Local Exchange Carriers (LECs) as circuit-switched, 56-kbps service.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-26 T1-emulated data A T1 tie trunk programmed for S56DATA for use by data calls at speeds up to 56 kbps. These trunks may be used for tandem and non-tandem operation. T1-emulated voice A T1 tie trunk programmed for Tie-PBX or Tie-Toll for use by voice calls. T1 Switched 56 service T1 digital data transmission over the public network or over a private network at 56 kbps.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-27 TSAPI Telephony Services Application Programming Interface. An application programming interface that allows computer telephony applications to be used. TSAPI is supported by the MERLIN LEGEND Communications System Release 5.0. See also TAPI and CTI. TTR (touch-tone receiver) Device used to decode DTMF touchtones dialed from single-line or Remote Access telephones.
MERLIN LEGEND Communications System Release 6.1 System Manager’s Guide 555-661-118 Issue 1 August 1998 Glossary Page GL-28 V VAC (alternating-current voltage) VDC (direct-current voltage) VMI (voice messaging interface) An enhanced tip/ring port. videoconferencing system System application that allows face-to-face meetings, with voice and video, to occur between individuals or groups. This application requires high-speed data transmission facilities.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
