Installation guide

TROUBLE ON SEVERAL TELEPHONES
Features
Symptom:
User cannot pick up a call transferred from another user (applies only if the
system has a feature cartridge).
Possible Cause
Recommended Action
1. The Do Not Disturb feature may
1.
Check Do Not Disturb feature:
be activated on the voice
terminal to which the call is If the green light is on by a Do Not Disturb
directed.
button, touch the button to deactivate the
feature.
Do Not Disturb may be programmed on a
button without lights beside it, a mislabeled
button, or an unlabeled button. To make sure
Do Not Disturb is deactivated in these cases,
program the feature on a button with lights.
This removes the feature from its previous
position. Relabel the buttons accordingly.
2.
The user may be lifting the
2.
Instruct the user to wait for the transfer ring
handset before the voice before picking up the handset. Otherwise, the
terminal gives the transfer ring. call must be transferred again.
Last Number Redial and Saved Number Redial features do not work on a
Symptom: MERLIN system operating behind a PBX (applies only if the system has a feature
cartridge).
Possible Cause
Recommended Action
Some PBXs require a pause after the
These features will not work if the PBX does not
number (for example, 9) needed to
return dial tone immediately after the access
access an outside line. The
number is dialed.
MERLIN system cannot put in the
pause when saving a number.
B5-3