Installation guide

TROUBLE ON ONE TELEPHONE
Features
Symptom:
User with an off-premesis telephone drops the first outside call while attempting to
conference a second outside call.
Possible Cause
Recommended Action
The user has put the first call on
Instruct the user to follow this procedure when
hold before dialing the second call.
conferencing calls:
a.
Place first call.
b.
Announce call.
c.
Press switchhook down firmly and then
release it. Intercorn dial tone will indicate the
call is on hold.
d.
Announce call.
e.
Press switchhook down firmly, then release it.
Conference is now complete.
Symptom:
User with an off-premises telephone cannot put a call on hold.
Possible Cause
Recommended Action
All intercom lines are busy. Intercom
Instruct the user to wait until an intercom line is
dial tone is necessary when holding
available or ask the caller to put the call on hold on
a call.
his or her system.
A5-9