Installation guide

TROUBLE ON ONE TELEPHONE
Features
Symptom: User attempts to retrieve a held call and loses it.
Possible Cause
Recommended Action
User rocked the handset while lifting
Rocking the handset causes the voice terminal to
it.
go off hook, on hook, and then off hook again.
Instruct the user to lift the handset without rocking it
to either side.
Symptom: A call cannot be conferenced (applies only if the system has feature cartridge).
Possible Cause
Recommended Action
1.
User held the call with Transfer
1. Instruct the user not to hold a call with
instead of Hold. Touching
Transfer when that call will be conferenced.
Transfer automatically puts a
The call should be held with Hold.
call on hold, but is incorrect for
conferencing calls.
2.
The conference limit may have
2. Instruct the user that only two outside lines
been reached.
may be conferenced at once.
A5-4