Installation guide

TROUBLE ON ONE TELEPHONE
Dialing
Symptom:
User lifts handset and does not hear dial tone.
Possible Cause
Recommended Action
1.
Voice terminal incompletely
1. If you have a feature cartridge, the voice
outward call restricted (applies
terminal may be intentionally restricted from
only if the system has a feature
making outside calls. If the system
cartridge).
administrator wants the voice terminal
unrestricted, follow the procedures in the
administration manual that came with the
feature cartridge.
2.
All outside lines are busy.
2.
Instruct the user to hang up the voice terminal
Green lights next to all line
and wait for a free line or use the Line
buttons will be lit. No red lights
Request feature (available only on some
will be lit.
feature cartridges; see the User’s Guide:
Models 206, 410, and 820). If this happens
often, adding more outside lines may be wise.
For more information, see the Installation
Guide: Models 206 and 410 or Installation
Guide: Model 820.
3.
The voice terminal may be
3. Either touch a line button to get dial tone or
programmed for Manual Line
reprogram the Automatic Line Selection
Selection instead of Automatic
feature. See the User’s Guide: Models 206,
Line Selection (applies only to
410, 820 for instructions.
systems with certain feature
cartridges).
4.
Wiring between the voice
4.
Make sure wiring between the voice terminal
terminal and control unit or
and control unit or network interface and
network interface and control
control unit is not damaged.
unit is faulty.
Make sure connectors are plugged in
securely.
A2-4